US Auto Sales

Iyeshia S 

on BBB

2 years ago

I purchased a suv from this location on March 10,2023. We I start noticing problems I reached out to my sales guy whom was ******. He was no use and barely responded.My car is jumping, jerking and now the check engine light has come on and i was forced to pull over on the interstate. I called the warranty department which i have the extended coverage to have my car repair which they are not honoring at all. They said the **** is not accepting any new claims are having our cars repaired basically its nothing they can do for u... read more

Iyeshia S 

on BBB

2 years ago

I purchased this suv from US Auto on March 10,2023 I put down $1676. Why am I having issues back to back with this truck and now the truck transmission light has come on know one is answering the phone I have made several attempts to get someone on the phone and everyone is giving me the run around no one wants to do what needs to be done with fixing these cars and I have the extended warranty to cover my suv as well. I need my money back. This unacceptable. 

Shawna H 

on BBB

2 years ago

*******, I went in letting them know my situation in needing a car on 4/15/2023 at this time I did not have many options , but due to my concerns with the selection I chose was told I could come back , they will be getting more cars in and I could switch for something else. When I went back on the 19th of April , I saw a sign stating that all the dealerships were temporarily closed , no contact to handle my situation or problem and they sold me knowing I would not be able to return even though the questionable water damage t... read more

Sakeena T 

on BBB

2 years ago

It has been a nightmare dealing with this company! I have been paying on this vehicle for 4 years and still over $16,000 it is a rip off and unfair to people who is already struggling to get back on there feet from the pandemic o we are going threw an inflation . The 39 dealerships are closed all consumers should be released from their loans. They say they are helping but they are trapping people in loans for there own personal gain 

Manita N 

on BBB

2 years ago

If I could give negative stars I would. I purchased a vehicle on April 13,2023. Two days later my car starts running hot. I call and take it to pep boys. They said it was the thermostat (it wasnt) then they called me the next day to say they dont service them because they havent been paid Im two years. So after hours of playing the phone game I still dont have any clear answers as to what the next step is going to be since I had to pay for my water pump and another real mechanic to put it on for me. I got all my receipts. 

Damien W 

on BBB

2 years ago

Hello I bought a vehicle with *** auto sales for ****** which is a 2015 ***** Trax with a mileage at around 120k on purchase. I paid almost 4k for a warranty on my vehicle that is no longer valid , all because they went out of business. This is not so to my negligence and would like to return the vehicle. Not only did I pay double for a car in price but I was promised a 3 year contract of coverage for repairs. I signed this legal document and now feel like its a theft of service to me and Im very upset. I just spent $350 at ... read more

Amber W 

on BBB

2 years ago

After seeing the headlines make the news about USAuto Sales closing down, I thought it would be in my best interest to go ahead and pay off my vehicle before my lease was sold to another company. However, after paying in full almost two weeks ago, they are calling me everyday, numerous times a day stating that I am behind on my payments. I just got them to remove a vehicle that was totaled over a year ago off of my credit report, as insurance and GAP paid the lease in full. After speaking with 4 agents, I have been given 2 e... read more

Alexia H 

on BBB

2 years ago

I have been trying to get answers for over a week and cannot even get anyone to answer a phone call. I went in to the ******* in City location of the Bristol Highway on April 17th to purchase a car. There was some issues where I had to get a new title for my current vehicle and they told me if I put 500 down on the car looked at that they would save it for me. I was told to come back the next day and to go ahead and get full coverage insurance on the new vehicle so I did the next day comes and Im told to come in on Wednesday... read more

Elizabeth C 

on BBB

2 years ago

I encourage you NOT to buy a car from US Auto Sales!!!!! I had my car only a month and im already having problems. I reached out to the shop they use and was told they cant help me because there is a hold on anything coming from US Auto Sales. I went by there to attempt to ask them , why the shop wont fix my car, I only had it a month. But US Auto now has a sign on their door stating they are temporarily closed and working to re-open. Now I must make payments on a car that , I cant even drive. Worse experience ever!