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United Healthcare of Tennessee, Inc.
- Insurance
- Nashville, TN
About this business
United HealthCare Services Inc. is an operating division of UnitedHealth Group, one of the largest single health carriers in the United States. The company offers a range of medical plans, such as pharmacy, mental health, reminders program and a specialized network for transplants, cancer, heart disease, kidney and neonatal care. Located in Brentwood, Tenn., it also provides maternity insurance plans to its clients. United Healthcare Services Inc. has association with the American Heart Association's Start. Its pharmaceutica... read more
Location details
10 Cadillac Dr Ste 200, Ste 200, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I would not recommend United healthcare on several occasions I was spoken to very rudely by customers service reps....also since September I have been complaining and nothing I had a Dental rider added to my insurance at the time I didn't know that I just had 1000.00 dollars for the year until it was to late because I need to have surgery on my mouth and before I made the appointment I called and asked would I be covered and I was told yes but it wasn't until I got the bill that I found out that I wasn't funny how they claim... read more
Watch out when they contact you to transfer your prescriptions from your local Walgreens "to save you money" I advised the person that I talked to that two prescriptions I had on file were either no longer being used or I had plenty of product on hand. If I needed to fill one of them I would let them know. Lo and behold both of the prescriptions were refilled and delivered. Now what am I going to do with 270 pills I DO NOT need and the other one I won't run out of until September 2020. This is nothing but fraud and misleadin... read more
Business response:
To Whom It May Concern: We are responding to this issue from Charlie Lex Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Charlie Lex to address their concerns. Sincerely, Consumer Advocate
This insurance company is Scam. The agent was i talked while getting the insurance didn't give me full details. Didn't mention waiting period. He told me to call him when i had question but never answers his phone.
THE WORST SERVICE EVER... I DO NOT THINK THEY SHOULD BE OPERATIONAL... THEY ARE PUTTING THE PATIENTS ARE RISK.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656, extension 3042543. Sincerely, Jina B.
The worst everything! Customer service, website, etc. Cant refill my meds for 2 weeks already
Business response:
December 6, 2019 To Whom It May Concern: We are responding to this issue from Marina F******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Marina F******* to address their concerns. Sincerely, Consumer Advocate
Terrible pharmacy! So hard to get my son's medicine through them (transplant medication) and they always seem to have a problem with getting the order correct, or shipped out, or authorized when it's already been previously authorized. Every phone call takes ar least an hour with them trying to figure out why I'm having problems and it's always on their end. If my husbands insurance didn't require us to use this pharmacy, I would NEVER use them again and I definitely DONT RECOMMEND THIS PHARMACY
Business response:
December 6, 2019 To Whom It M** Concern: We are responding to this issue from Talisa M** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Talisa M** to address their concerns. Sincerely, Consumer Advocate
My husband has been taking life saving kidney anti rejection medication for 23 years. This is the only pharmacy his insurance will allow him to use for one of the medications. It is a TERRIBLE company!!!!! Every month he orders well ahead of running out and EVERY month he has to spend 2-3 hours on the phone trying to figure out why it doesn’t come. They’re always out of stock but they allow him to order it, tell him that it’s in stock and then NEVER call him to let him know it’s out of stock! He literally has to run around t... read more
I am forced to use this pharmacy to get my prescription filled because I can’t get it filled at another pharmacy but they don’t really fill the order (are they really in business? Read these reviews). They just keep me on hold for an hour, then tell me they will ship it to my neurologist’s office, I wait a couple days, no shipment, I call back, prescription is pending, they put me on hold for an hour, they say they will ship it.....this has been happening since 11/15 (it’s 12/3-dr office was supposed to have it today-again)I... read more
Business response:
December 6, 2019 To Whom It May Concern: We are responding to this issue from Pamela F***** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Pamela F***** to address their concerns. Sincerely, Consumer Advocate
I’ve been on the phone for 1 hour waiting to cancel my membership they suck. This company is a scam!
Frequently asked questions about United Healthcare of Tennessee, Inc.
How is United Healthcare of Tennessee, Inc. rated?
United Healthcare of Tennessee, Inc. has a 1 star rating with 201 reviews.
When is United Healthcare of Tennessee, Inc. open?
United Healthcare of Tennessee, Inc. is open now. It will close at 8:00 p.m.
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