This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
United Healthcare of Tennessee, Inc.
- Insurance
- Nashville, TN
About this business
United HealthCare Services Inc. is an operating division of UnitedHealth Group, one of the largest single health carriers in the United States. The company offers a range of medical plans, such as pharmacy, mental health, reminders program and a specialized network for transplants, cancer, heart disease, kidney and neonatal care. Located in Brentwood, Tenn., it also provides maternity insurance plans to its clients. United Healthcare Services Inc. has association with the American Heart Association's Start. Its pharmaceutica... read more
Location details
10 Cadillac Dr Ste 200, Ste 200, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Lousy company. I had emergency surgery due to an occluded gastric lap band. The surgery was required and yet they denied my claim and left me with 40,000$ in medical bills. I may never be able to buy a home now or get this debt paid.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Stay away if you depend on your medications to stay alive!
Business response:
November 6, 2019 To Whom It May Concern: We are responding to this issue from Sam ***** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Sam *****to address their concerns. Sincerely, Consumer Advocate
Worst pharmacy ever! Hours upon hours on the phone - even our son’s doctor is beyond exasperated. No answers, out of stock excuses, no follow up, missing shipments, no one ever knows what’s going on. If I could charge them my hourly rate as a consultant, I’d be living on a beach right now. The worst is that they speak to us as if we are annoying them. I could go on and on since I’ve been on the phone with them (right now) for the past hour, but I should probably do 100 other things while I wait...for probably a non answer
Business response:
November 6, 2019 To Whom It May Concern: We are responding to this issue from Jennifer ******** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Jennifer ******** to address their concerns. Sincerely, Consumer Advocate
I was told by Spectera (United Health Care vision) that I could go to Kings Highway vision center to get full service. When I went there and got my exam I was then told that they were a General Vision Store and could not provide full service and would refund me the $10 copay I paid for the exam. I called Spectera regarding this issue and spoke to someone name Justin who I explained the issues and he provided me with another place to go and I had similar problems. I had the same issue again despite speaking to Justin a repres... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************ *** *******. Sincerely, Pattie N. Consumer Affairs Advocate
Worst pharmacy ever. Customer service does not document any not of the phone conversations. Pharmacy does not fill medications in a timely fashion. Pharmacy has charged my insurance for medications I have never gotten. Avoid this pharmacy at all costs if you care about your health.
Business response:
October 25, 2019 To Whom It May Concern: We are responding to this issue from Lyndssi Donnell Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Lyndssi *******to address their concerns. Sincerely, Consumer Advocate
Customer service is TERRIBLE!!! I feel like we are being robbed! We started with coverage thru a new company plan UHC/Optum RX in Dec 2018. Our previous insurance processed prescriptions and office visits in error Dec 2018 through March 2019. We have been trying since July 2019 to correct this (we were notified by a collection company representing BCBS/Express scripts our previous insurance company that after an internal audit we had an outstanding balance) and have payments made by Optum RX back to BCBS/Express Scripts to c... read more
Business response:
October 25, 2019 To Whom It May Concern: We are responding to this issue from Dana Cummings Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Dana ******** to address their concerns. Sincerely, Consumer Advocate
Horrible company, holds you hostage. Says you can cancel your plan at any point then says you have to keep it for a year. Nearly impossible to get away from them without them filing a collection to your credit score, even if you pay what they say is due. Can't wait until they leave me alone. They are very dishonest and secretive, nearly impossible to talk to someone. They'll just put you on hold until you can't take it anymore. Should be put out of business.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you require additional information please feel free to contact GoldenRule at AppealsandGrievances@UnitedHealthone.com.
When I try to order my medications, they cannot tell me the price until after I have ordered and paid. This company is corrupt and does not care one bit about providing a medical service - only that they make as much money for their crooked CEO, John P****** I would give 0 stars if it were a choice.
Business response:
October 14, 2019 To Whom It May Concern: We are responding to this issue from David Roohr Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to David Roohr to address their concerns. Sincerely, Consumer Advocate
I have payed this company a 120 dollars a week for the past 2 years. Literally never used them. Today I needed a prescription for an inhaler for my daughter. Went to the pharmacy. They told me United health care was denieing it because they were not the primary insurance for the children. My children literally have no insurance but United health care. They said there was a change to the account. In August. Saying the children had other insurance. And that it would be the primary. I did not authorize it. So who did? Sooo afte... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 Sincerely, Schwanna A. Consumer Affairs Advocate
Frequently asked questions about United Healthcare of Tennessee, Inc.
How is United Healthcare of Tennessee, Inc. rated?
United Healthcare of Tennessee, Inc. has a 1 star rating with 201 reviews.
When is United Healthcare of Tennessee, Inc. open?
United Healthcare of Tennessee, Inc. is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com