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United Healthcare of Tennessee, Inc.
- Insurance
- Nashville, TN
About this business
United HealthCare Services Inc. is an operating division of UnitedHealth Group, one of the largest single health carriers in the United States. The company offers a range of medical plans, such as pharmacy, mental health, reminders program and a specialized network for transplants, cancer, heart disease, kidney and neonatal care. Located in Brentwood, Tenn., it also provides maternity insurance plans to its clients. United Healthcare Services Inc. has association with the American Heart Association's Start. Its pharmaceutica... read more
Location details
10 Cadillac Dr Ste 200, Ste 200, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
They don’t mention about the waiting period when they sell you the insurance. Poor customer service!!
Seems AARP has been paid off to endorse these disreputable insurers...their customer service function is nonexistent ; they are not accredited by The BBB; and they prey on seniors unable to understand the ever changing Medicare regulations and restrictions. I have brought suit vs. the company for mail fraud and damages I sustained because of their inability to provide coverage. I have also filed a complaint with The US Attorney's office for Florida . If one requires a Medicare Advantage program buy from anyone other than AAR... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly regarding this concern. We will be responding directly to the enrollee. Thank you
This pharmacy is guilty of withholding treatment and delaying my medical care. About 4 times a year they deliver my medication late, sometimes up to a week or more, without notice. This past month they told me they would send out medication and never did. After I called a second time they admitted to this, and promised they would send out a new package. It never came. After a third call they promised next day delivery (after trying to get me accept 2 day delivery) but delivered it to a UPS store near an address I have not li... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227ext 3042516. Sincerely, Liz C. Consumer Affairs Advocate
Well I moved from eagle pass to uvalde Texas so I lost Molina healthcare by moving well my doctor is in San Antonio so I called to get my transportation because I'm in a wheelchair ok first thare is a problem because thay said thares a 60mile problem we joining I told them I need Ed a 150mile program that's first no answers yet two weeks ago nextthay took away my Ventolin because thay told me thay don't pay for it next thay don't reply too anything thay don't care and thare customer service is the most worst service in the w... read more
Business response:
Due to the protection of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your email has provided a copy of the enrollee's correspondence, we will respond directly to the enrollee. Thank you, Brooklyn W.
UHC misrepresents information before and after purchase. Prior to purchase I was directed to their provider site to see if mine were in network. Yes, they were. Upon trying to schedule my usual appointments, I was informed they had no contract with UHC. I spent 4 hours going between my providers who insist I'm not covered and UHC which insist I am. UHC rep (the 6th during this ordeal) advises that the website listings are not accurate because provider credentials change from month to month depending on the provider updating ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly regarding these concerns. We will be responding directly to the enrollee. Thank you.
This insurance company is awful to communicate with regarding provider inquiries and claims assistance. They outsource all their calls to people who are not educated in the medical/billing field and are unable to assist anytime I call. I have been calling on incorrectly denied claims for over 8 months- sometimes once or twice a month, promised call backs that I never get, promised resolutions, that just turn into bigger problems. They need to do better.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************* ********* ******** Sincerely, Laurie J.
From my personal experience, I can safely say that UHC is not worthy of a single star. My former employer had an FSA with them, which I opted into. Not only is their website poorly designed and provides a terrible user experience, but their customer service freely disseminates incorrect information without care for those who will ultimately be paying the bills. In the 2+ years I have been dealing with them, I have never resolved an issue in under 2 hours and, on a single issue, have received multiple answers. In fact, it see... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227ext 3042403. Sincerely, Jeremy J. Consumer Affairs Advocate
PLEASE DON'T GO WITH UNITED HEALTHCARE basically they have treated me so unfairly on several occasions I have been told that I was covered in order to find out that I wasn't now I'm stuck with bills,and being on a set income that is very hard their customer service reps are rude,and don't know much and even if you get disconnected they don't bother to call you back so you're back to square one calling and explaining everything all over...I added what they call a Dental rider which I didn't know how much money that I had for ... read more
Business response:
December 26, 2019 To Whom It May Concern: We are responding to this issue from Kristie K*****. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Kristie K*****, to address their concerns. Sincerely, Consumer Advocate
Horrible Horrible Horrible! Apparently, I had to use them for a specialty medication from my doctor. They call me back in early November and return their call. They stated they needed my authorization to send the medication to my doctor's office and that they had tried reaching the doctor's office with no success (I called BS right there as they always answer at the doctors office). Any who, got everything situated and my I called my doctor's office and they called them, They got everything figured out great, should be there... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 1-800-343-4227 ext 3042401 Sincerely, Noma Consumer Affairs Advocate
Frequently asked questions about United Healthcare of Tennessee, Inc.
How is United Healthcare of Tennessee, Inc. rated?
United Healthcare of Tennessee, Inc. has a 1 star rating with 201 reviews.
When is United Healthcare of Tennessee, Inc. open?
United Healthcare of Tennessee, Inc. is open now. It will close at 8:00 p.m.
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