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United Healthcare of Tennessee, Inc.
- Insurance
- Nashville, TN
About this business
United HealthCare Services Inc. is an operating division of UnitedHealth Group, one of the largest single health carriers in the United States. The company offers a range of medical plans, such as pharmacy, mental health, reminders program and a specialized network for transplants, cancer, heart disease, kidney and neonatal care. Located in Brentwood, Tenn., it also provides maternity insurance plans to its clients. United Healthcare Services Inc. has association with the American Heart Association's Start. Its pharmaceutica... read more
Location details
10 Cadillac Dr Ste 200, Ste 200, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
One of the worst insurance company's to do business with there is always issues that you have to spent hours on with no customer service.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Linda S. Consumer Affairs Advocate
If I could give a lower score I would. They knew I just got ripped off from a diffrent company before coming to them. I've been paying hundreds every month since November and I just got my welcome packet and card yesterday!!!! Not one time have they covered even a prescription and my husband has asthma!! worst expierance. I am a mom of 2 and could have used that money toward something for my children. They took my money and haven't helped at all.
Optum specialty pharmacy (formerly known as BriovaRx) has been impossible to deal with. Throughout the years, they have lost my prescriptions, prior-authorizations, attempted to ship medication to a wrong address, placed an order with an incorrect number of doses of the medication, etc. Their most recent way to harass me has been to lose my copay card information. In the past 6 months, I have provided my copay card more than 10 times. They somehow magically lose the info within a few weeks and send me a bill for the balance.... read more
Business response:
March 30, 2020 To Whom It May Concern: We are responding to this issue from Amir Momen-Roknabadi Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Amir Momen-Roknabadi to address their concerns. Sincerely, Consumer Advocate
OptumRx on numerous occasions has held my prescription without contacting me, preventing me from getting my prescription on time. When I then need to get an emergency prescription to make up for their mistake, who pays for the difference? I do. I've spent hundreds of dollars to fill emergency scripts. Their communication with patients is abysmal. They tell me they sent me a text message notifying me of a hold on my prescription. I have a single thread on my phone showing text messages from them over the past year - not a sin... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227ext 3042401. Sincerely, Noma W. Consumer Affairs Advocate
They are the worst! Their OptumRx pharmacy, horrendous. They never get the medication on time, and when you think you’re about to get it in the mail; oh, there was an error with your order. You call them, and they never have answers. It’s literally like talking to a wall. And forget trying to get the same medication in another pharmacy, they’ll make it so difficult for you to get those medications approved to another pharmacy. This is the service that privatization gets you; none. Horrible service, and horrible delivery of t... read more
Business response:
To whom it may concern: We have attempted to reach out to Mr. Luis Nieves a few times to discuss this matter further; however, we have received no response. Consumer Affairs Advocate
I would have given it less than one star if I could have they are absolutely terrible. I have missed many doses of medication because of their terrible customer service. Every time I called it took an hour or more and no one I talked to seemed to know anything about my account or medication. I was with them for nearly 4 years because of an employer and the fact that that employer only offered United healthcare was a large part of the reason I left. They are absolutely terrible to deal with.
Business response:
This will acknowledge receipt of your customer review addressed to the Better Business Bureau etc. Thank you for bringing this issue to our attention. Unfortunately, we are unable to locate a policy for you in our system. Please provide us with your member and contact information. You can send the requested information to: UnitedHealthcare Consumer Affairs MN008-T205 9900 Bren Road E. Minnetonka, MN 55343 Or fax it to 855-894-1069 After we receive this information, we will investigate your issue.
Terrible customer service and refused to help me find the information I needed.
The UHC Cobra administration has been HORRIBLE!!! It took a MONTH for me to show as active for the medical coverage and TWO MONTHS later I still do NOT show active for vision, dental or prescription coverage (and the prescription company is part of their medical company!)! The customer service people are friendly (and I know since I have spent HOURS on the phone trying to get this resolved!) However, when there is a problem and you want to leave feedback after the call, the customer service rep stays on the phone line so you... read more
OptumRx, has on multiple occasions changed my subscription from generic to name brand, without any ok from myself or my doctor. In the most resent case the name brand cost me almost 3 times more then the generic. When I contacted them, they tell me it is too late because it has already been shipped, and I cannot return it.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227ext 3042401. Sincerely, Noma W. Consumer Affairs Advocate
Frequently asked questions about United Healthcare of Tennessee, Inc.
How is United Healthcare of Tennessee, Inc. rated?
United Healthcare of Tennessee, Inc. has a 1 star rating with 201 reviews.
When is United Healthcare of Tennessee, Inc. open?
United Healthcare of Tennessee, Inc. is open now. It will close at 8:00 p.m.
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