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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Went into Ulta in Fort Collins, Colorado with my daughter to purchase a $7.00 item. During checkout, they wanted her full name, date of birth, address and phone number. When I told them no thanks, they said without all that info, they can not provide a return if my daughter doesn't like it. My daughter is a Minor and I am pretty sure it's illegal for them to ask for all that from a minor. Their return policy on the wall doesn't say anything about needing all that info, but they insisted they would not take a return without i... read more
Business response:
Hello Mr. *****, we appreciate you reaching out regarding your recent experience. Our guests aren’t required to have rewards accounts to shop or make returns with us; it just makes the process easier should you need to make a return. We’re truly sorry for the misinformation and any discomfort your experience caused. We’ll let the manager at this location know about your concerns so we can make the checkout/return process more straightforward next time.
Went into Ulta in Fort Collins, Colorado with my daughter to purchase a $7.00 item. During checkout, they wanted her full name, date of birth, address and phone number. When I told them no thanks, they said without all that info, they can not provide a return if my daughter doesn't like it. My daughter is a Minor and I am pretty sure it's illegal for them to ask for all that from a minor. Their return policy on the wall doesn't say anything about needing all that info, but they insisted they would not take a return without i... read more
Business response:
Hello Mr. *****, we appreciate you reaching out regarding your recent experience. Our guests aren’t required to have rewards accounts to shop or make returns with us; it just makes the process easier should you need to make a return. We’re truly sorry for the misinformation and any discomfort your experience caused. We’ll let the manager at this location know about your concerns so we can make the checkout/return process more straightforward next time.
Ulta refuses to stop sending unwanted catalogues to my address. We have no business relationship with this company and the addressee does not live here. The company representative that I spoke with, as well as their manager, indicated that I cannot remove my address from their mailing list. They want me to contact the individual to have them request that my address be removed from their mailing list. -- You can't make this stuff up...
Business response:
Hello Terry, thank you for reaching out regarding receiving another guest's mailers - we appreciate you bringing this to our attention. While we cannot change the address on another guest's profile, we invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com, so that we can assist you!
Ulta refuses to stop sending unwanted catalogues to my address. We have no business relationship with this company and the addressee does not live here. The company representative that I spoke with, as well as their manager, indicated that I cannot remove my address from their mailing list. They want me to contact the individual to have them request that my address be removed from their mailing list. -- You can't make this stuff up...
Business response:
Hello Terry, thank you for reaching out regarding receiving another guest's mailers - we appreciate you bringing this to our attention. While we cannot change the address on another guest's profile, we invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com, so that we can assist you!
We ordered from Ulta Beauty a free bottle of Solessa eye cream and Solessa anti-aging serum. All we were required to do was pay for shipping and handling. However, after 14 days we were charged $92.95 and $94.95. We called customer service and were told that after 14 days we are automatically enrolled in a monthly subscription. They said that they could cancel the subscription but couldn't refund our money. This is clear deception.
Business response:
We appreciate you sharing your feedback with us, Brian. Please know that Ulta Beauty does not carry this brand nor do we have any subscriptions. We invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com, so we can learn more about your experience.
We ordered from Ulta Beauty a free bottle of Solessa eye cream and Solessa anti-aging serum. All we were required to do was pay for shipping and handling. However, after 14 days we were charged $92.95 and $94.95. We called customer service and were told that after 14 days we are automatically enrolled in a monthly subscription. They said that they could cancel the subscription but couldn't refund our money. This is clear deception.
Business response:
We appreciate you sharing your feedback with us, Brian. Please know that Ulta Beauty does not carry this brand nor do we have any subscriptions. We invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com, so we can learn more about your experience.
ordered placed an order on 1/15/21 for the Dyson Air Wrap and 2 serums from The Ordinary. When I got my delivery it was in a small bubble wrap packaging and the Dyson was not in it. I called customer service and was told that they would escalate the issue and I would hear back in 48 hours but I called them tonight after not hearing anything and was told that I have to wait another 48 hours to hear from a supervisor. Meanwhile, my account was charged for the full amount of the order. I even have the pictures of the packaging ... read more
Business response:
Thank you for reaching out to us regarding your recent experience. We took a look, and it looks like our team was able to process a refund for you. We apologize for this frustration but are happy to hear we were able to make it right for you. Please reach out to us if you have any questions or concerns!
ordered placed an order on 1/15/21 for the Dyson Air Wrap and 2 serums from The Ordinary. When I got my delivery it was in a small bubble wrap packaging and the Dyson was not in it. I called customer service and was told that they would escalate the issue and I would hear back in 48 hours but I called them tonight after not hearing anything and was told that I have to wait another 48 hours to hear from a supervisor. Meanwhile, my account was charged for the full amount of the order. I even have the pictures of the packaging ... read more
Business response:
Thank you for reaching out to us regarding your recent experience. We took a look, and it looks like our team was able to process a refund for you. We apologize for this frustration but are happy to hear we were able to make it right for you. Please reach out to us if you have any questions or concerns!
Do not shop online or through the app! I placed an order and the shipping address was populated wrong. I immediately reported the wrong shipping address to customer service. The reply I got from customer services was that they sent the order to the warehouse and can’t change the shipping address. I requested to cancel my order since it was being shipped to the wrong address and I would not receive the items I am being charged for. The reply I received stated they can’t cancel my order because it was already at the warehouse ... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us. As our team immediately begins to process and packs orders, we are unable to modify the shipping address nor guarantee cancellation. We do appreciate your feedback and will share this with our team.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 9:00 a.m.
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