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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I ordered $45 worth of products and never received it. They said there was nothing they would do about it because the delivery company said they left it at the right address and left it in the lobby, even with a sign telling delivery people NOT to do that. I will never shop with them again.
Business response:
Thank you for reaching out about your missing order from Ulta.com. We do our best to ensure that your items arrive safely through our carriers. Thank you for your feedback and we will be passing this along to our internal team.
On April 8th, at 12;30 pm I purchased a perfume, hour later I got an alarm, someone tried to check my credit (comenity Capital/ulta) !!! it was not my first visit. The store I purchased was at Eastvale. the cashier name was ; Kaitlyn. I trying to contact this "comenity Capital" but it was unsuccessful . Why Ulta was tried to check my credit report? Really bad experience, never go back. Be carful people when to used credit cards, really scary.
Business response:
Hi Bertha! We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
On April 8th, at 12;30 pm I purchased a perfume, hour later I got an alarm, someone tried to check my credit (comenity Capital/ulta) !!! it was not my first visit. The store I purchased was at Eastvale. the cashier name was ; Kaitlyn. I trying to contact this "comenity Capital" but it was unsuccessful . Why Ulta was tried to check my credit report? Really bad experience, never go back. Be carful people when to used credit cards, really scary.
Business response:
Hi Bertha! We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
I placed an order on 3/26/21 for 2 items, the Dyson AirWrap ($550) and The Ordinary Niacinamide ($5.50). On Saturday I got confirmation that a shipping label had been created. On Monday I got confirmation that my order had shipped and it would be delivered on Tuesday 3/30/21. On Tuesday afternoon a LaserShip driver came and dropped off a small envelope containing only the $5.50 item. The shipping receipt inside the envelope confirmed that both items were supposed to have been in the same package. Since then I have been given... read more
Business response:
We're truly sorry to hear that your order was missing a Dyson item, Stephanie. We do our best to make sure we keep our guests updated in a timely fashion, and we sincerely apologize for not providing you that same level of service. If you can, please contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter; we'd be happy to provide any updates for you as soon as we possibly can.
I placed an order on 3/26/21 for 2 items, the Dyson AirWrap ($550) and The Ordinary Niacinamide ($5.50). On Saturday I got confirmation that a shipping label had been created. On Monday I got confirmation that my order had shipped and it would be delivered on Tuesday 3/30/21. On Tuesday afternoon a LaserShip driver came and dropped off a small envelope containing only the $5.50 item. The shipping receipt inside the envelope confirmed that both items were supposed to have been in the same package. Since then I have been given... read more
Business response:
We're truly sorry to hear that your order was missing a Dyson item, Stephanie. We do our best to make sure we keep our guests updated in a timely fashion, and we sincerely apologize for not providing you that same level of service. If you can, please contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter; we'd be happy to provide any updates for you as soon as we possibly can.
Placed a large order to help my teenager with his acne. Bought expedited shipping it said it’ll be here within 3 days. So supposedly shipped Wednesday here comes Friday and nothing but I do get an an email from Ulta asking how they did how was my order I HAVENT GOTTEN IT YET. My order still says ready for ups or awaiting carrier pickup for days. I see on their Facebook that lots of others are in my same boat. Sounds like fraud! They don’t want to refund but don’t ship your product. So Ulta will take your money but not actual... read more
Business response:
Thank you for sharing your experience, Kim, and we're truly sorry for any inconvenience or frustration! We definitely want you to receive your order, and we'd be happy to take a closer look for you. When you can, please contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter, and we can see if there are any additional updates for you!
Placed a large order to help my teenager with his acne. Bought expedited shipping it said it’ll be here within 3 days. So supposedly shipped Wednesday here comes Friday and nothing but I do get an an email from Ulta asking how they did how was my order I HAVENT GOTTEN IT YET. My order still says ready for ups or awaiting carrier pickup for days. I see on their Facebook that lots of others are in my same boat. Sounds like fraud! They don’t want to refund but don’t ship your product. So Ulta will take your money but not actual... read more
Business response:
Thank you for sharing your experience, Kim, and we're truly sorry for any inconvenience or frustration! We definitely want you to receive your order, and we'd be happy to take a closer look for you. When you can, please contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter, and we can see if there are any additional updates for you!
Poor customer service. Would not refund or replace items that were not delivered. Customer service representative said items were delivered via FedEx and signed for. Provided signed initials as signature evidence of delivery. However, the initials did not match anyone at our address. Refused to acknowledge the discrepancy and refused to refund or replace items.
Business response:
Thank you for sharing your experience, and we're truly sorry for any disappointment! Please know we appreciate your honest feedback and we'll make sure it gets shared with the appropriate teams, as we're always trying to improve for our guests. If we can ever help with anything else, please don't hesitate to call us at 1-866-983-8582, email us at gethelp@ulta.com, or message us on Facebook, Instagram, or Twitter; we're always happy to assist as much as we can.
Poor customer service. Would not refund or replace items that were not delivered. Customer service representative said items were delivered via FedEx and signed for. Provided signed initials as signature evidence of delivery. However, the initials did not match anyone at our address. Refused to acknowledge the discrepancy and refused to refund or replace items.
Business response:
Thank you for sharing your experience, and we're truly sorry for any disappointment! Please know we appreciate your honest feedback and we'll make sure it gets shared with the appropriate teams, as we're always trying to improve for our guests. If we can ever help with anything else, please don't hesitate to call us at 1-866-983-8582, email us at gethelp@ulta.com, or message us on Facebook, Instagram, or Twitter; we're always happy to assist as much as we can.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
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