This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I ordered online from Ulta but I never got the shipment. I reached out and asked for a refund and constantly got the standard message that my order was delivered successfully and that they would not refund or reship my items. It's been a back and forth for 3 weeks and they finally just sent me a copy of the ********* with a signature and it says that my doorman signed for it. I have no doorman! They obviously delivered it to the wrong place. I am shocked at this level of poor service because ****** would just refund me with ... read more
Business response:
Thank you for sharing details about your experience with us, Cindy, and we're truly sorry to hear that you didn't receive your order. In our Terms and Conditions, we state that we don't replace packages once they have been passed on to the carrier; however, as a one time courtesy we've processed a refund to your original form of payment, and we'll make sure your feedback is shared so we can improve for the future.
I ordered online from Ulta but I never got the shipment. I reached out and asked for a refund and constantly got the standard message that my order was delivered successfully and that they would not refund or reship my items. It's been a back and forth for 3 weeks and they finally just sent me a copy of the ********* with a signature and it says that my doorman signed for it. I have no doorman! They obviously delivered it to the wrong place. I am shocked at this level of poor service because ****** would just refund me with ... read more
Business response:
Thank you for sharing details about your experience with us, Cindy, and we're truly sorry to hear that you didn't receive your order. In our Terms and Conditions, we state that we don't replace packages once they have been passed on to the carrier; however, as a one time courtesy we've processed a refund to your original form of payment, and we'll make sure your feedback is shared so we can improve for the future.
It sounds like I had the same experience as many others. I placed an order and within minutes I realized I accidentally had it shipped to a former address. I called and tried to cancel it (not even 5 minutes after I placed the order), and she said they cannot change the address on orders, and she would tried to cancel it. Fifteen minutes later I get an email that the order cannot be cancelled, but I could try to contact *** and have the package rerouted. *** would not let me reroute the package, and it was delivered to my fo... read more
Business response:
Hi Lindsay, we're sorry to hear this was your experience. We do understand the frustration and disappointment. As we begin working on orders as soon as they are submitted to us, it is not always possible for us to cancel an order. We appreciate you sharing your experience and feedback with us regarding your online order. Your feedback will be shared, so we can continue to make improvements going forward.
It sounds like I had the same experience as many others. I placed an order and within minutes I realized I accidentally had it shipped to a former address. I called and tried to cancel it (not even 5 minutes after I placed the order), and she said they cannot change the address on orders, and she would tried to cancel it. Fifteen minutes later I get an email that the order cannot be cancelled, but I could try to contact *** and have the package rerouted. *** would not let me reroute the package, and it was delivered to my fo... read more
Business response:
Hi Lindsay, we're sorry to hear this was your experience. We do understand the frustration and disappointment. As we begin working on orders as soon as they are submitted to us, it is not always possible for us to cancel an order. We appreciate you sharing your experience and feedback with us regarding your online order. Your feedback will be shared, so we can continue to make improvements going forward.
I placed and order and realized I did not change the ship to address. Called within 10 min to change, they notified me they are unable to cancel or change the order at all. I asked if the items are shipping tonight because if not they should have the ability to cancel. I work in sales and do not know of any other company with a policy like this. Even ****** delivers most items within days AND manages to have a cancellation policy. This business has terrible customer service practices. I will be sharing this experience with e... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Amy. Please know that we are unable to guarantee cancellation as our warehouse team immediately begins to process and pack orders. A member of our team attempted to cancel the order for you, but the cancellation failed as the order was too far into processing. We appreciate your feedback, and we will be sharing this with our internal teams.
I placed and order and realized I did not change the ship to address. Called within 10 min to change, they notified me they are unable to cancel or change the order at all. I asked if the items are shipping tonight because if not they should have the ability to cancel. I work in sales and do not know of any other company with a policy like this. Even ****** delivers most items within days AND manages to have a cancellation policy. This business has terrible customer service practices. I will be sharing this experience with e... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Amy. Please know that we are unable to guarantee cancellation as our warehouse team immediately begins to process and pack orders. A member of our team attempted to cancel the order for you, but the cancellation failed as the order was too far into processing. We appreciate your feedback, and we will be sharing this with our internal teams.
I order online from Ulta, when I got the confirmation email I noticed that the quantity for one of the items was 2 instead of one. There wasn't a option to edit the order so I emailed them right away to fix this problem... within 2 minutes of placing the order. They responded and said that they could not edit the order, and then I asked them to cancel it, they told me that they would not do that. I contacted my bank to block the charge and they said they were unable to do that. SO I then called Ulta costumer service and the ... read more
Business response:
Hi Amber! We completely understand how frustrating this can be for you. After partnering with our warehouse, we are unable to cancel it as your order has already been processed. We truly apologize for the inconvenience. ? However, you do have the following options: Refusing delivery at the time the carrier delivers your package, and the order will be shipped back to us. Once checked into our system, you will receive a full refund. Return the order in store, as this is the quickest way to be refunded! ??? Your business is imp... read more
I order online from Ulta, when I got the confirmation email I noticed that the quantity for one of the items was 2 instead of one. There wasn't a option to edit the order so I emailed them right away to fix this problem... within 2 minutes of placing the order. They responded and said that they could not edit the order, and then I asked them to cancel it, they told me that they would not do that. I contacted my bank to block the charge and they said they were unable to do that. SO I then called Ulta costumer service and the ... read more
Business response:
Hi Amber! We completely understand how frustrating this can be for you. After partnering with our warehouse, we are unable to cancel it as your order has already been processed. We truly apologize for the inconvenience. ? However, you do have the following options: Refusing delivery at the time the carrier delivers your package, and the order will be shipped back to us. Once checked into our system, you will receive a full refund. Return the order in store, as this is the quickest way to be refunded! ??? Your business is imp... read more
I ordered 3 items from ulta online I changed my address before I ordered and yet somehow it sent it to an address I haven't lived at for about 5 years now? They refuse to give me a refund because the " item was successfully dropped at the porch" I don't live there it was not successful and I should of gotten my money back.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Haylee. As the package was delivered to the shipping address provided on the order, we are unable to reship or refund the order. We appreciate your feedback, and will be sure to share this with our teams.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com