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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Terrible!!!! I will never shop here again. I purchased some things online and the items I received were defective and of used, poor quality. Even the packaging was weird and old. ****. I spend money and you give me poor quality products that look damaged or used? What kind of business does this??? Is this legit to your customers? Money doesn't come easy in a tough economy. I deserve a brand new good quality product that I pay full price for. I want to return all this!! It's wasting my time. I hope ***** else has to go throug... read more
Business response:
We're sorry to hear that the items you received in your package were used and defective. Please know that our policy clearly outlines procedures on cataloging and properly disposing any product that is used. We invite you to return these products to your local Ulta Beauty to receive a refund or exchange for new ones. We hope your next experience will be a positive one.
Extremely disappointing when purchasing products online. The processing + shipping time take over a week, even when paying additional for expedited shipping. Reaching out to the online help center will only result in a condescending response along with shopping directions that are not clearly labeled when checking out. This is a direct indication as to how they value their customers; they simply care only to profit off your purchases without having a single concern of the lengthy delivery turnaround. *** experienced nothing ... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Isabela. We're happy to clarify this for you. Our expedited shipping time frame is between 3-4 business days. To learn more about our shipping policy, please see this link: ulta.com/returns. We appreciate your feedback, and we will be sharing this with our internal teams.
Isn't it WEIRD that all orders ship to the wrong house?? I have reached out to Ulta about not receiving my order. When I was on their app, I put My address in for my Delivery and Billing, even checked the box that they were the same. Somehow my order was delivered to where I lived a year ago. I reached out and received the same old email which is generated to everyone, they don't answer questions, just a generic: "After further review, your order was delivered successfully to the shipping address provided on your order. At t... read more
Business response:
Thank you for sharing your feedback with us, Debra, as we're always looking for ways to improve. Please know that we will be sharing your concerns with our internal teams, so we can create better experiences in the future.
Isn't it WEIRD that all orders ship to the wrong house?? I have reached out to Ulta about not receiving my order. When I was on their app, I put My address in for my Delivery and Billing, even checked the box that they were the same. Somehow my order was delivered to where I lived a year ago. I reached out and received the same old email which is generated to everyone, they don't answer questions, just a generic: "After further review, your order was delivered successfully to the shipping address provided on your order. At t... read more
Business response:
Thank you for sharing your feedback with us, Debra, as we're always looking for ways to improve. Please know that we will be sharing your concerns with our internal teams, so we can create better experiences in the future.
Ive always had a good experience shopping with Ultauntil today. I am severely disabled, so I order online and my husband picks up in the store. We live an hour away from the closest Ulta, and my husband cant make it in to pick up the order this time. My medical condition had a spike, and I require around the clock care. I contacted Ulta to let them know and asked them to cancel the order. THEY REFUSED. Apparently their accounting software doesnt allow them to cancel orders. As a former ******* level accountant, I can tell yo... read more
Business response:
Thank you for sharing this, Angela, and we're truly sorry to hear you had trouble with your pickup order! We appreciate your honest feedback as it allows us to improve and create better shopping experiences for you. Please know that pickup orders automatically cancel if you don't pick your order up within 5 calendar days of you receiving your "Ready to Pickup Email" and we never charge our guests until the order has been physically picked up. We hope that helps! If you ever need help with anything else, please don't hesitate... read more
This is fraudulent. I placed an order and right after I made my online order I realized it was set to deliver to my old address. I immediately searched for a place to cancel my order. There was nothing. I then reached out to customer service to see about updating the address before it ships or cancelling the order. They told me that it can't be done and that if the package is returned they can refund the money. The package delivered successfully because it clearly is a valid address, just not my address. I reach out to the c... read more
Business response:
Thank you for sharing this, Kali, and we sincerely apologize for any disappointment or frustration. Because we begin processing orders immediately after you confirm the information and select PLACE ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate your honest feedback as it allows us to improve and create... read more
Ive always had a good experience shopping with Ultauntil today. I am severely disabled, so I order online and my husband picks up in the store. We live an hour away from the closest Ulta, and my husband cant make it in to pick up the order this time. My medical condition had a spike, and I require around the clock care. I contacted Ulta to let them know and asked them to cancel the order. THEY REFUSED. Apparently their accounting software doesnt allow them to cancel orders. As a former ******* level accountant, I can tell yo... read more
Business response:
Thank you for sharing this, Angela, and we're truly sorry to hear you had trouble with your pickup order! We appreciate your honest feedback as it allows us to improve and create better shopping experiences for you. Please know that pickup orders automatically cancel if you don't pick your order up within 5 calendar days of you receiving your "Ready to Pickup Email" and we never charge our guests until the order has been physically picked up. We hope that helps! If you ever need help with anything else, please don't hesitate... read more
This is fraudulent. I placed an order and right after I made my online order I realized it was set to deliver to my old address. I immediately searched for a place to cancel my order. There was nothing. I then reached out to customer service to see about updating the address before it ships or cancelling the order. They told me that it can't be done and that if the package is returned they can refund the money. The package delivered successfully because it clearly is a valid address, just not my address. I reach out to the c... read more
Business response:
Thank you for sharing this, Kali, and we sincerely apologize for any disappointment or frustration. Because we begin processing orders immediately after you confirm the information and select PLACE ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate your honest feedback as it allows us to improve and create... read more
Ulta does not believe in correcting their companys mistakes. They place the blame on the paying consumer instead of correcting their mistakes. I have disputed the latest charge on my credit card, as I have cancelled my most recent order. Save your money and shop elsewhere.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Christa. As stated, in order to qualify for our gifts with purchase, the gift must be added to your bag prior to checkout. We are unable to modify orders once they have been submitted, but you're welcome to place a new order in order to receive your free gift. We appreciate your feedback and we will be sharing your comments with our internal teams.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
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