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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Do not pay for expedited shipping from this business. On the website, if you expedite, it says it will arrive within two business days. When shipping confirmation email arrives, it says 3-8 business days. When you call customer support, they say “The website is showing just an estimate.” And they will also refuse to refund the expedited shipping charge.
Business response:
Hi Jennifer, we're sorry to hear that you were disappointed by your recent experience with us. Please know that our expedited shipping service can take between 3-4 business days to be delivered. The delivery date shown at check out is an estimate. For more info on our shipping policy, please see this link: ulta.com/returns. If the package does not arrive within the specified time frame, we're happy to refund the shipping cost.
Do not pay for expedited shipping from this business. On the website, if you expedite, it says it will arrive within two business days. When shipping confirmation email arrives, it says 3-8 business days. When you call customer support, they say “The website is showing just an estimate.” And they will also refuse to refund the expedited shipping charge.
Business response:
Hi Jennifer, we're sorry to hear that you were disappointed by your recent experience with us. Please know that our expedited shipping service can take between 3-4 business days to be delivered. The delivery date shown at check out is an estimate. For more info on our shipping policy, please see this link: ulta.com/returns. If the package does not arrive within the specified time frame, we're happy to refund the shipping cost.
I am a decades long Ulta member writing this to inform and complain about 2 issues that are not in your drop box options for your on-line form. The 1st issue is a major problem ordering on-line and trying to use my very old, original rewards card membership #. My current address that I've lived at for 10 years and correctly entered was some how overridden and instead my package was shipped to the address I lived in 12 years ago in a different state! There is an Internet Technology problem that needs to be addressed and there... read more
Business response:
Hi Kathy, we're sorry to hear this has been your experience. We greatly appreciate you sharing your online ordering experience with us. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. We are always happy to assist you with future issues placing an order online or with your account and invite you to reach out via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
I am a decades long Ulta member writing this to inform and complain about 2 issues that are not in your drop box options for your on-line form. The 1st issue is a major problem ordering on-line and trying to use my very old, original rewards card membership #. My current address that I've lived at for 10 years and correctly entered was some how overridden and instead my package was shipped to the address I lived in 12 years ago in a different state! There is an Internet Technology problem that needs to be addressed and there... read more
Business response:
Hi Kathy, we're sorry to hear this has been your experience. We greatly appreciate you sharing your online ordering experience with us. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. We are always happy to assist you with future issues placing an order online or with your account and invite you to reach out via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
I placed an order with Ulta online, and there shipping is horrible. I ordered enough items so that way I wouldn’t have to pay the extra shipping fee, and upon checkout they didn’t even give me an estimated delivery time. I have been constantly checking if my package has been out to ship but every time I check it just says awaiting carrier pickup, and it’s has been like that for 4 days. I don’t mind having to wait but if they could just let me know when I can expect my package to arrive would be nice.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Annjalie. Please know that our standard shipping time frame can take between 3-8 business days to be delivered. For more info regarding our shipping policy, please see this link: ulta.com/returns. Once the carrier has picked up the package, your tracking info will update with a more specific timeline on when you can expect the package to arrive. We appreciate your patience.
I placed an order with Ulta online, and there shipping is horrible. I ordered enough items so that way I wouldn’t have to pay the extra shipping fee, and upon checkout they didn’t even give me an estimated delivery time. I have been constantly checking if my package has been out to ship but every time I check it just says awaiting carrier pickup, and it’s has been like that for 4 days. I don’t mind having to wait but if they could just let me know when I can expect my package to arrive would be nice.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Annjalie. Please know that our standard shipping time frame can take between 3-8 business days to be delivered. For more info regarding our shipping policy, please see this link: ulta.com/returns. Once the carrier has picked up the package, your tracking info will update with a more specific timeline on when you can expect the package to arrive. We appreciate your patience.
It’s extremely annoying to be asked for my phone number. If I decline to give it the sales associate asks the person next in line. Stop it! Just Stop it! Why is it so important to have a telephone number to associate with the transaction? Ultra must sell the phone numbers. I won’t shop at Ulta anymore. Lincoln, ca store is the worst!
Business response:
We're sorry to hear that you had a negative experience at our Lincoln location, Loriann. Rest assured, we do not sell your personal information. Our associates request for your phone number at check out, so you never miss out on earning points for each purchase. We want our guests to take advantage of our Ultamate Rewards program; however, you're never required to create an account nor share your personal information. We appreciate your feedback and hope to create better experiences for the future.
It’s extremely annoying to be asked for my phone number. If I decline to give it the sales associate asks the person next in line. Stop it! Just Stop it! Why is it so important to have a telephone number to associate with the transaction? Ultra must sell the phone numbers. I won’t shop at Ulta anymore. Lincoln, ca store is the worst!
Business response:
We're sorry to hear that you had a negative experience at our Lincoln location, Loriann. Rest assured, we do not sell your personal information. Our associates request for your phone number at check out, so you never miss out on earning points for each purchase. We want our guests to take advantage of our Ultamate Rewards program; however, you're never required to create an account nor share your personal information. We appreciate your feedback and hope to create better experiences for the future.
I ordered $45 worth of products and never received it. They said there was nothing they would do about it because the delivery company said they left it at the right address and left it in the lobby, even with a sign telling delivery people NOT to do that. I will never shop with them again.
Business response:
Thank you for reaching out about your missing order from Ulta.com. We do our best to ensure that your items arrive safely through our carriers. Thank you for your feedback and we will be passing this along to our internal team.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
Need help? Contact us.
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