Ulta Beauty

Sidney C. 

on BBB

4 years ago

I had to change the shipping address for my order since I moved and first contacted their customer service via chat. I asked the agent if she can change the address on the order, or if she could confirm the shipping company so I can contact them myself and see if my package can be rerouted. I was a customer service/chat agent upset so when I noticed the agent was sending me automated responses and not answering my question, it was very frustrating. Then she finally sent me a link that was supposed to have the carrier's infor... read more

Sidney C. 

on BBB

4 years ago

I had to change the shipping address for my order since I moved and first contacted their customer service via chat. I asked the agent if she can change the address on the order, or if she could confirm the shipping company so I can contact them myself and see if my package can be rerouted. I was a customer service/chat agent upset so when I noticed the agent was sending me automated responses and not answering my question, it was very frustrating. Then she finally sent me a link that was supposed to have the carrier's infor... read more

Cassie 

on BBB

4 years ago

Well I’ll repost it since my original post was taken down. I ordered the dyson complete styler on 2/4/21. I have called the phone number sent via my order email ending in 8582 twice this week and no one can give me any info on the location of my dyson. It hasn’t even shipped yet. When I ordered it, it said it would be delivered by 2/12/21. Today is 2/18/21 and I still don’t have it. I was told TWICE this week that I would receive an email “shortly” about an update on my order with expedited shipping which I still don’t have.... read more

Angela G 

on BBB

4 years ago

I ordered $200 worth of product from Ulta. The delivery status is delivered but I never received my package. I contacted Ulta and it took them a week to tell me they won’t do anything because the delivery service said it was delivered. I filed a complaint with Ulta and ***** ****. The driver left my package in the lobby of my apartment building instead of in the package room as instructed. The delivery person claimed to have taken a picture of my package being delivered but neither ulta or l**** **** can show me, and if he/s... read more

Cassie 

on BBB

4 years ago

Well I’ll repost it since my original post was taken down. I ordered the dyson complete styler on 2/4/21. I have called the phone number sent via my order email ending in 8582 twice this week and no one can give me any info on the location of my dyson. It hasn’t even shipped yet. When I ordered it, it said it would be delivered by 2/12/21. Today is 2/18/21 and I still don’t have it. I was told TWICE this week that I would receive an email “shortly” about an update on my order with expedited shipping which I still don’t have.... read more

Angela G 

on BBB

4 years ago

I ordered $200 worth of product from Ulta. The delivery status is delivered but I never received my package. I contacted Ulta and it took them a week to tell me they won’t do anything because the delivery service said it was delivered. I filed a complaint with Ulta and ***** ****. The driver left my package in the lobby of my apartment building instead of in the package room as instructed. The delivery person claimed to have taken a picture of my package being delivered but neither ulta or l**** **** can show me, and if he/s... read more

T. R. 

on BBB

4 years ago

If I could provide zero stars for customer service, I would. I placed an order with Ulta valued at more than $200. I received notice that ********* had delivered the parcel but I did not receive it. I contacted Ulta and even sent photos to prove that my front door does not match the photo provided by *********. They refuse to reship or refund. They even went to far as to tell me to take it up with *********. ********* has told me to contact the seller so I'm now effectively in an infinite loop. I called customer service seve... read more

T. R. 

on BBB

4 years ago

If I could provide zero stars for customer service, I would. I placed an order with Ulta valued at more than $200. I received notice that ********* had delivered the parcel but I did not receive it. I contacted Ulta and even sent photos to prove that my front door does not match the photo provided by *********. They refuse to reship or refund. They even went to far as to tell me to take it up with *********. ********* has told me to contact the seller so I'm now effectively in an infinite loop. I called customer service seve... read more

Cassie P. 

on BBB

4 years ago

The customer service is awful in store and via the phone. I ordered a ***** complete hair styled 2/4/21 and it said it would be delivered 2/12/21. Today is 2/16/21 and it hasn’t even shipped yet! I called they said I will receive a new email which I have yet to receive with a new shipping label and they are “discussing” with management about getting me a discount for something that ISN’T my fault! I USE to be an avid ULTA customer but they are going down hill quickly!