Ulta Beauty

Carrie F. 

on BBB

4 years ago

My package was stolen after being left in an open-access area at my apartment. I was in on the day of the "delivery" and my apartment complex has a locked mailroom for packages to go to but the package was placed where anyone can get to it. I contacted Ulta who said that they had an image of the "delivery" and so will not reship or refund me even when proper delivery precautions weren't followed causing the package to be stolen. Even the delivery driver could have taken a picture and left with my package. If your item is sto... read more

Carrie F. 

on BBB

4 years ago

My package was stolen after being left in an open-access area at my apartment. I was in on the day of the "delivery" and my apartment complex has a locked mailroom for packages to go to but the package was placed where anyone can get to it. I contacted Ulta who said that they had an image of the "delivery" and so will not reship or refund me even when proper delivery precautions weren't followed causing the package to be stolen. Even the delivery driver could have taken a picture and left with my package. If your item is sto... read more

Ashley S. 

on BBB

4 years ago

I placed two orders for Christmas presents well before Christmas. Both packages had no accurate tracking. I receive a message while at work saying they were delivered. When I get home, shortly after said email there are no packages. I check the property, ask my neighbors. Still nothing. I reach out after them not showing up for 5 days. Long story short after talking to countless customer service reps and supervisors, I am told the packages were delivered so there is nothing they can do for me. So I'm just screwed, no refund ... read more

Ashley S. 

on BBB

4 years ago

I placed two orders for Christmas presents well before Christmas. Both packages had no accurate tracking. I receive a message while at work saying they were delivered. When I get home, shortly after said email there are no packages. I check the property, ask my neighbors. Still nothing. I reach out after them not showing up for 5 days. Long story short after talking to countless customer service reps and supervisors, I am told the packages were delivered so there is nothing they can do for me. So I'm just screwed, no refund ... read more

jodi J 

on BBB

4 years ago

DO NOT ORDER ANYTHING ONLINE. Ulta will not resend an item lost in shipping. The holiday was wild this year and a package was lost. I did NOT request a refund although I didn’t get the item. They refused to replace it. I launched a UPS investigation at their request. They say it was delivered although it wasn’t and the local UPS store is still trying to locate the package. My child did not get her 150.00 hairbrush for Christmas. I’ve communicated with the customer service 5 times since then. They ARE AWFUL! 

Leslie C 

on BBB

4 years ago

Ulta is ridiculous. My order was not delivered TWICE. I received one item from the whole order. The first time it said it was delivered but I never received it. So they reordered it a second time. I received one item out of the whole order. They refuse to refund me or send the remaining items. According to them the order was delivered. I’ll be taking it up with the delivery company and corporate for Ulta. 

Leslie C 

on BBB

4 years ago

Ulta is ridiculous. My order was not delivered TWICE. I received one item from the whole order. The first time it said it was delivered but I never received it. So they reordered it a second time. I received one item out of the whole order. They refuse to refund me or send the remaining items. According to them the order was delivered. I’ll be taking it up with the delivery company and corporate for Ulta. 

C E 

on BBB

4 years ago

I forgot to apply a gift card and they wouldn't cancel my order. They're going to make me reject the package, which is absolute crap. That's a deal breaker. I just sold the giftcard to my mom, I'm never shopping here again. 

C E 

on BBB

4 years ago

I forgot to apply a gift card and they wouldn't cancel my order. They're going to make me reject the package, which is absolute crap. That's a deal breaker. I just sold the giftcard to my mom, I'm never shopping here again.