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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
A rating of 1 is way to high. Ulta is currently running their 21 days off savings event and their web site will not allow me to complete the purchase. I cannot even get past the secure checkout screen.I tried the chat line and waited 15 minutes before I could speak to a representative. "********" was a computer generated responder with completely inappropriate answers.Email was sent to me but after I responded, I heard nothing. Today I tried to call them and is couldn't even do this from their app, so I called directly. I ha... read more
Business response:
Hi *****, we appreciate you sharing your honest experience with us regarding checking out and reaching out ***** Services teams. We have been experiencing a higher than normal contact volume which has cased delays for all of our ***** Service teams getting back to our guests. We sincerely apologize for the errors you experienced and our IT teams are working diligently to resolve these issues and improve the online experience for our guests.
A rating of 1 is way to high. Ulta is currently running their 21 days off savings event and their web site will not allow me to complete the purchase. I cannot even get past the secure checkout screen.I tried the chat line and waited 15 minutes before I could speak to a representative. "********" was a computer generated responder with completely inappropriate answers.Email was sent to me but after I responded, I heard nothing. Today I tried to call them and is couldn't even do this from their app, so I called directly. I ha... read more
Business response:
Hi *****, we appreciate you sharing your honest experience with us regarding checking out and reaching out ***** Services teams. We have been experiencing a higher than normal contact volume which has cased delays for all of our ***** Service teams getting back to our guests. We sincerely apologize for the errors you experienced and our IT teams are working diligently to resolve these issues and improve the online experience for our guests.
A rating of 1 is way to high. Ulta is currently running their 21 days off savings event and their web site will not allow me to complete the purchase. I cannot even get past the secure checkout screen.I tried the chat line and waited 15 minutes before I could speak to a representative. "********" was a computer generated responder with completely inappropriate answers.Email was sent to me but after I responded, I heard nothing. Today I tried to call them and is couldn't even do this from their app, so I called directly. I ha... read more
Business response:
Hi *****, we appreciate you sharing your honest experience with us regarding checking out and reaching out ***** Services teams. We have been experiencing a higher than normal contact volume which has cased delays for all of our ***** Service teams getting back to our guests. We sincerely apologize for the errors you experienced and our IT teams are working diligently to resolve these issues and improve the online experience for our guests.
A rating of 1 is way to high. Ulta is currently running their 21 days off savings event and their web site will not allow me to complete the purchase. I cannot even get past the secure checkout screen.I tried the chat line and waited 15 minutes before I could speak to a representative. "********" was a computer generated responder with completely inappropriate answers.Email was sent to me but after I responded, I heard nothing. Today I tried to call them and is couldn't even do this from their app, so I called directly. I ha... read more
Business response:
Hi *****, we appreciate you sharing your honest experience with us regarding checking out and reaching out ***** Services teams. We have been experiencing a higher than normal contact volume which has cased delays for all of our ***** Service teams getting back to our guests. We sincerely apologize for the errors you experienced and our IT teams are working diligently to resolve these issues and improve the online experience for our guests.
Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more
Business response:
Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more
Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more
Business response:
Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more
Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more
Business response:
Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more
Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more
Business response:
Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more
Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more
Business response:
Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,455 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 9:00 p.m.
Need help? Contact us.
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