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Ulta Beauty

2.5

About this business

Location details

11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 7:00 p.m.
2.51,455 reviews
Select a rating
Laura R's profile image
Laura R 
2 years ago

Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more

Business response:

Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more

Laura R's profile image
Laura R 
2 years ago

Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more

Business response:

Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more

Laura R's profile image
Laura R 
2 years ago

Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more

Business response:

Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more

Laura R's profile image
Laura R 
2 years ago

Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more

Business response:

Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more

Laura R's profile image
Laura R 
2 years ago

Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more

Business response:

Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more

Laura R's profile image
Laura R 
2 years ago

Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more

Business response:

Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more

Laura R's profile image
Laura R 
2 years ago

Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more

Business response:

Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more

Laura R's profile image
Laura R 
2 years ago

Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more

Business response:

Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more

Laura R's profile image
Laura R 
2 years ago

Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more

Business response:

Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more

Frequently asked questions about Ulta Beauty

How is Ulta Beauty rated?

Ulta Beauty has a 2.5 star rating with 1,455 reviews. 

When is Ulta Beauty open?

Ulta Beauty is open now. It will close at 9:00 p.m. 

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