Ulta Beauty

Brooke 

on BBB

4 years ago

I used to love ULTA and have shopped there for many years, in store and online. I ordered a package and it was due to deliver 3 days later, WOW, so cool. Except the company Ulta used for delivery left it outside my apartment complex in a high traffic area instead of leaving a notice for re-delivery on my door. I was home and don't recall my doorbell ringing. When I went to check, the package wasn't there. I contacted the company and they said to give it another 48h. It never came though the company provided "proof of deliver... read more

Lorelei V 

on BBB

4 years ago

Do not shop online or through the app! I placed an order and the shipping address was populated wrong. I immediately reported the wrong shipping address to customer service. The reply I got from customer services was that they sent the order to the warehouse and can’t change the shipping address. I requested to cancel my order since it was being shipped to the wrong address and I would not receive the items I am being charged for. The reply I received stated they can’t cancel my order because it was already at the warehouse ... read more

Brooke 

on BBB

4 years ago

I used to love ULTA and have shopped there for many years, in store and online. I ordered a package and it was due to deliver 3 days later, WOW, so cool. Except the company Ulta used for delivery left it outside my apartment complex in a high traffic area instead of leaving a notice for re-delivery on my door. I was home and don't recall my doorbell ringing. When I went to check, the package wasn't there. I contacted the company and they said to give it another 48h. It never came though the company provided "proof of deliver... read more

Kylie S. 

on BBB

4 years ago

Never ordering from Ulta online again. I had an address change over the summer of 2020. I changed my address on my Ulta account. No problems. Starting receiving their catalogs and coupons at my new address. I received a gift card for Christmas and decided to make my purchase online (COVID Safety). I made my purchase, added a coupon, and my rewards. My new address was on the order. A total of $105, I had to pay a $1 out of pocket. Come to find out my package was sent to my old address. I was confused because I did not enter m... read more

Kylie S. 

on BBB

4 years ago

Never ordering from Ulta online again. I had an address change over the summer of 2020. I changed my address on my Ulta account. No problems. Starting receiving their catalogs and coupons at my new address. I received a gift card for Christmas and decided to make my purchase online (COVID Safety). I made my purchase, added a coupon, and my rewards. My new address was on the order. A total of $105, I had to pay a $1 out of pocket. Come to find out my package was sent to my old address. I was confused because I did not enter m... read more

Natalie A 

on BBB

4 years ago

They claimed i received my package and said a "man" got my package but I live with my mom and 2 younger brothers.. refused to refund or reship my order. I will no longer be using ulta online. 

Natalie A 

on BBB

4 years ago

They claimed i received my package and said a "man" got my package but I live with my mom and 2 younger brothers.. refused to refund or reship my order. I will no longer be using ulta online. 

DH 

on BBB

4 years ago

I have received multiple damaged items so I was going to return the items. Well, someone is getting handsy at the Distribution Center. Ulta is trying to tell me I didn't return the items when I have PROOF that I DID send the items back!!! I had 3 items in a zip-lock bag together and they ONLY received 1 of the items? NOT possible! Also had 2 returns together in September and STILL have not received a refund! They tried to tell me they didn't receive the return then an agent found the pre-paid label they had sent me and it sh... read more

DH 

on BBB

4 years ago

I have received multiple damaged items so I was going to return the items. Well, someone is getting handsy at the Distribution Center. Ulta is trying to tell me I didn't return the items when I have PROOF that I DID send the items back!!! I had 3 items in a zip-lock bag together and they ONLY received 1 of the items? NOT possible! Also had 2 returns together in September and STILL have not received a refund! They tried to tell me they didn't receive the return then an agent found the pre-paid label they had sent me and it sh... read more