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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I placed an order 3 weeks ago through my Ulta account with the correct address in my account as well as imputing the correct address when I placed the order. The order was over $100. When I used ***** Pay, it changed to an old address. I have never had my address change from what I input when using ***** Pay on any other website. I called 1 min later to cancel the order which I was told they could not cancel it. I was sent an email saying they couldn’t cancel it and I had to wait until it was delivered and sent back. The ord... read more
Business response:
We appreciate you reaching out and sharing your experience, Chelsea. While we are unable to modify orders once placed and cannot change a shipping address, your feedback is helpful to show areas for possible future procedure changes. Thank you.
Ulta kept sending emails about the benefits of becoming a Diamond member, so I spent a lot of money on online orders through 2020 and was so excited to reap the benefits in 2021 after earning into the highest tier. All of the great gifts that come along with being a Diamond member are available online only. I am more than 3 months into my Diamond membership and amazingly, I am no longer able to make any online purchases. I’ve tried different computers, credit cards, etc. I’ve called customer service several times and they te... read more
Ulta kept sending emails about the benefits of becoming a Diamond member, so I spent a lot of money on online orders through 2020 and was so excited to reap the benefits in 2021 after earning into the highest tier. All of the great gifts that come along with being a Diamond member are available online only. I am more than 3 months into my Diamond membership and amazingly, I am no longer able to make any online purchases. I’ve tried different computers, credit cards, etc. I’ve called customer service several times and they te... read more
DONT SHOP HERE !!!!!!! I was a customer for years and one of my packages was stolen and they didn’t care they told me there not responsible and that’s that!! Then they BLOCKED me from making online orders so I can’t even order online because you guys don’t give a shit about your customers !!!!!! I ESCALATED MY CASE and just to find out they will end up sending me a letter saying the same thing WE DELIVERED YOUR PACKAGE WERE NOT RESPONSIBLE FOR LOST ITEMS AND WE WONT REPLACE THEM
DONT SHOP HERE !!!!!!! I was a customer for years and one of my packages was stolen and they didn’t care they told me there not responsible and that’s that!! Then they BLOCKED me from making online orders so I can’t even order online because you guys don’t give a shit about your customers !!!!!! I ESCALATED MY CASE and just to find out they will end up sending me a letter saying the same thing WE DELIVERED YOUR PACKAGE WERE NOT RESPONSIBLE FOR LOST ITEMS AND WE WONT REPLACE THEM
They’re totally uninterested in helping me rectify a shipping mistake. I’ve spent so much here over the years but after my terrible experience w their online store I will never buy from them again. I attempted at every level to change my shipping address, and ontrac, their shipper confirmed it bc they were “unable” to help me, and still no package, but ulta says they can do nothing for me. Disgusting.
Business response:
Hello Andrea, we understand your frustration, however, we are not able to modify an order once it has been placed, or cancel it once it ships. If there is anything else we can assist you with, please let us know.
They’re totally uninterested in helping me rectify a shipping mistake. I’ve spent so much here over the years but after my terrible experience w their online store I will never buy from them again. I attempted at every level to change my shipping address, and ontrac, their shipper confirmed it bc they were “unable” to help me, and still no package, but ulta says they can do nothing for me. Disgusting.
Business response:
Hello Andrea, we understand your frustration, however, we are not able to modify an order once it has been placed, or cancel it once it ships. If there is anything else we can assist you with, please let us know.
Made an online order and for 4 days have been given the run around. it is marked as delivered & now after beign told id have a resolution in 72 hours, ive been told i need to wait. again. and they couldnt tell me when they would resend it or have my refund or any type of resolution at all. order was 300 dollars and maybe thats not much to them but they have lost my business forever.
Business response:
We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
Made an online order and for 4 days have been given the run around. it is marked as delivered & now after beign told id have a resolution in 72 hours, ive been told i need to wait. again. and they couldnt tell me when they would resend it or have my refund or any type of resolution at all. order was 300 dollars and maybe thats not much to them but they have lost my business forever.
Business response:
We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
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