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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
These people are just awful. You call to solve minor issues and they give you a near heart attack with false information every time! I almost feel like they do this so you forget why you called in the first place! *** ***. They are just awful and their whole point system is a marketing scam that they use to mislead you into thinking your earning something when in fact they are just stealing from you! Right now ** owed $40.19 and after ** reimbursed I will NEVER be back! ******* is better and ** going to give them all my busi... read more
Business response:
Thank you for sharing your experience, Kari. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback
These people are just awful. You call to solve minor issues and they give you a near heart attack with false information every time! I almost feel like they do this so you forget why you called in the first place! *** ***. They are just awful and their whole point system is a marketing scam that they use to mislead you into thinking your earning something when in fact they are just stealing from you! Right now ** owed $40.19 and after ** reimbursed I will NEVER be back! ******* is better and ** going to give them all my busi... read more
Business response:
Thank you for sharing your experience, Kari. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback
I ordered 3 items from ulta online I changed my address before I ordered and yet somehow it sent it to an address I haven't lived at for about 5 years now? They refuse to give me a refund because the " item was successfully dropped at the porch" I don't live there it was not successful and I should of gotten my money back.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Haylee. As the package was delivered to the shipping address provided on the order, we are unable to reship or refund the order. We appreciate your feedback, and will be sure to share this with our teams.
Worst customer service! False advertising of delivery time (not due to a delay, just advertised fraudulently) and when i requested a refund for my expedited shipping they refused! I provided documentation (screenshot) of the advertised shipping and they still denied me a refund. I will NEVER shop here again! Disgusting!
Business response:
Hi Sabrina, we're sorry to hear this was your experience. While an estimated delivery date may be provided at checkout, we can only guarantee that your order will arrive in a specific time frame for each method of shipping. We appreciate your honest feedback and it will be shared with our internal teams. You can view more about our shipping policy here: https://www.ulta.com/guestservices/guestServicesCenterDetails.jsp#ShippingPolicy.
Worst customer service! False advertising of delivery time (not due to a delay, just advertised fraudulently) and when i requested a refund for my expedited shipping they refused! I provided documentation (screenshot) of the advertised shipping and they still denied me a refund. I will NEVER shop here again! Disgusting!
Business response:
Hi Sabrina, we're sorry to hear this was your experience. While an estimated delivery date may be provided at checkout, we can only guarantee that your order will arrive in a specific time frame for each method of shipping. We appreciate your honest feedback and it will be shared with our internal teams. You can view more about our shipping policy here: https://www.ulta.com/guestservices/guestServicesCenterDetails.jsp#ShippingPolicy.
I ordered an online order from them totaling $51.06 on 4/13/21. It was mailed out on 4/14/21 and was said that it was left on my front porch on 4/18/21 which is a Sunday. I looked everywhere outside and there was no package. I contacted Ulta and got the response that I needed to wait 3 days to see if it showed up. I waited the 3 days and again contacted them on the 3rd day to let them know that it still was missing. They told me again that they wouldn't help me because I didn't wait the full 3 days since it was only 7pm on t... read more
Business response:
Hi there! After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by the carrier. Once again we apologize for this inconvenience.
I ordered an online order from them totaling $51.06 on 4/13/21. It was mailed out on 4/14/21 and was said that it was left on my front porch on 4/18/21 which is a Sunday. I looked everywhere outside and there was no package. I contacted Ulta and got the response that I needed to wait 3 days to see if it showed up. I waited the 3 days and again contacted them on the 3rd day to let them know that it still was missing. They told me again that they wouldn't help me because I didn't wait the full 3 days since it was only 7pm on t... read more
Business response:
Hi there! After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by the carrier. Once again we apologize for this inconvenience.
ULTA (Billing issue) My bills are always paid on time. For some reason, Ulta never received my payment, so I stopped payment on check and paid by another credit card. This was all done before my billing due date. So, what do they do. Charge me $29 for a return check fee......AND they refuse to waive it.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Jan. For all inquiries regarding the Ultamate Rewards Credit Card, we recommend contacting Comenity Capital Bank at 866-257-9195.
ULTA (Billing issue) My bills are always paid on time. For some reason, Ulta never received my payment, so I stopped payment on check and paid by another credit card. This was all done before my billing due date. So, what do they do. Charge me $29 for a return check fee......AND they refuse to waive it.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Jan. For all inquiries regarding the Ultamate Rewards Credit Card, we recommend contacting Comenity Capital Bank at 866-257-9195.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
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