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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I placed an order on September 6th. I didn't realize that a previous address (that I've deleted 3 times) was back on my account. So, I chatted immediately and the order was canceled within 15 minutes. The problem is that I used a giftcard, and I'm still waiting to get that back. I've emailed, chatted, called, and texted numerous times but I cannot ever seem to get through. I want my $500 back. 9 days is way too long to be waiting for a refund. The $0.07 charge to my card was refunded within a day. I just find it weird that p... read more
Business response:
Hi ***! We're sorry to hear that you have not been refunded back to your gift card, our guest services team is experiencing higher than normal volume. We completely understand how frustrating this has been for you, please know our team is working on sending this gift card, and you will receive it soon. We appreciate your patience.
I placed an order on September 6th. I didn't realize that a previous address (that I've deleted 3 times) was back on my account. So, I chatted immediately and the order was canceled within 15 minutes. The problem is that I used a giftcard, and I'm still waiting to get that back. I've emailed, chatted, called, and texted numerous times but I cannot ever seem to get through. I want my $500 back. 9 days is way too long to be waiting for a refund. The $0.07 charge to my card was refunded within a day. I just find it weird that p... read more
Business response:
Hi ***! We're sorry to hear that you have not been refunded back to your gift card, our guest services team is experiencing higher than normal volume. We completely understand how frustrating this has been for you, please know our team is working on sending this gift card, and you will receive it soon. We appreciate your patience.
I placed an order on September 6th. I didn't realize that a previous address (that I've deleted 3 times) was back on my account. So, I chatted immediately and the order was canceled within 15 minutes. The problem is that I used a giftcard, and I'm still waiting to get that back. I've emailed, chatted, called, and texted numerous times but I cannot ever seem to get through. I want my $500 back. 9 days is way too long to be waiting for a refund. The $0.07 charge to my card was refunded within a day. I just find it weird that p... read more
Business response:
Hi ***! We're sorry to hear that you have not been refunded back to your gift card, our guest services team is experiencing higher than normal volume. We completely understand how frustrating this has been for you, please know our team is working on sending this gift card, and you will receive it soon. We appreciate your patience.
This complaint is not about the store or its staff. It is toward corporate customer service. I had a ********************** MasterCard for many years. I went into the ************ store and collected items I needed. I brought these items to the register and my card did not go through because it wasn't used in a while. The cashier tried to re-instate and/or get me a new card by pre approved invitation (I have excellent credit) (my bank was immediately contacted as an inquiry). She gave me a phone number to call as per corpora... read more
Business response:
We sincerely apologize for this experience, ******. We completely understand the frustration, however, in order for this feedback to be properly addressed, you would need to contact ************* directly. For your security, our guest services team does not have access to any card or credit information. We sincerely hope that your next experience will be a great one!
This complaint is not about the store or its staff. It is toward corporate customer service. I had a ********************** MasterCard for many years. I went into the ************ store and collected items I needed. I brought these items to the register and my card did not go through because it wasn't used in a while. The cashier tried to re-instate and/or get me a new card by pre approved invitation (I have excellent credit) (my bank was immediately contacted as an inquiry). She gave me a phone number to call as per corpora... read more
Business response:
We sincerely apologize for this experience, ******. We completely understand the frustration, however, in order for this feedback to be properly addressed, you would need to contact ************* directly. For your security, our guest services team does not have access to any card or credit information. We sincerely hope that your next experience will be a great one!
This complaint is not about the store or its staff. It is toward corporate customer service. I had a ********************** MasterCard for many years. I went into the ************ store and collected items I needed. I brought these items to the register and my card did not go through because it wasn't used in a while. The cashier tried to re-instate and/or get me a new card by pre approved invitation (I have excellent credit) (my bank was immediately contacted as an inquiry). She gave me a phone number to call as per corpora... read more
Business response:
We sincerely apologize for this experience, ******. We completely understand the frustration, however, in order for this feedback to be properly addressed, you would need to contact ************* directly. For your security, our guest services team does not have access to any card or credit information. We sincerely hope that your next experience will be a great one!
*** lived in **************** nearly 20 years. Every time I need a beauty product, one spot always comes to mind. ULTA but every time I go to Ulta on ***************. I get the same crappy attitude and always leave feeling like crap! The wonen there are supposed to support and uplift other women. Im not a makeup guru but I know some stuff ?? but the employees and I mean all of their staff all have an idk attitude about everything.I hear them constantly talking about other employees, customers that are in store or whom had ju... read more
Business response:
We are sad to hear that you had a negative experience at our ************ store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We'll be sending you an email to request more information, we'd like to have this addressed by the appropriate teams. Thank you.
*** lived in **************** nearly 20 years. Every time I need a beauty product, one spot always comes to mind. ULTA but every time I go to Ulta on ***************. I get the same crappy attitude and always leave feeling like crap! The wonen there are supposed to support and uplift other women. Im not a makeup guru but I know some stuff ?? but the employees and I mean all of their staff all have an idk attitude about everything.I hear them constantly talking about other employees, customers that are in store or whom had ju... read more
Business response:
We are sad to hear that you had a negative experience at our ************ store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We'll be sending you an email to request more information, we'd like to have this addressed by the appropriate teams. Thank you.
*** lived in **************** nearly 20 years. Every time I need a beauty product, one spot always comes to mind. ULTA but every time I go to Ulta on ***************. I get the same crappy attitude and always leave feeling like crap! The wonen there are supposed to support and uplift other women. Im not a makeup guru but I know some stuff ?? but the employees and I mean all of their staff all have an idk attitude about everything.I hear them constantly talking about other employees, customers that are in store or whom had ju... read more
Business response:
We are sad to hear that you had a negative experience at our ************ store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We'll be sending you an email to request more information, we'd like to have this addressed by the appropriate teams. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,455 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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