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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
The customer service is awful in store and via the phone. I ordered a ***** complete hair styled 2/4/21 and it said it would be delivered 2/12/21. Today is 2/16/21 and it hasn’t even shipped yet! I called they said I will receive a new email which I have yet to receive with a new shipping label and they are “discussing” with management about getting me a discount for something that ISN’T my fault! I USE to be an avid ULTA customer but they are going down hill quickly!
Business response:
We're sorry to hear that you were disappointed by your visit with us, Cassie. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via ******** Messenger, ******* Direct Messenger, phone at 1-866-********, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
I am so upset with Ulta. I have been a member for over 10 years, literally since I started buying makeup. I think I bought my very first ever lipstick from Ulta. Anyways, I am a diamond member and I spend more than enough to be treated like a valued customer, but instead have been given the run around all day long. Apparently I have been banned from shopping online because a rep told me that an order I placed through ******was disputed even though that was never my intention. ******had charged my boyfriends card instead of m... read more
Business response:
We're sorry to hear that you're disappointed, Lindsey. As we received a charge dispute from your financial institution, we are unable to accept your online order requests at ulta.com. Moving forward, we invite you to shop with us in-store, and our associates will be happy to assist you further.
I am so upset with Ulta. I have been a member for over 10 years, literally since I started buying makeup. I think I bought my very first ever lipstick from Ulta. Anyways, I am a diamond member and I spend more than enough to be treated like a valued customer, but instead have been given the run around all day long. Apparently I have been banned from shopping online because a rep told me that an order I placed through ******was disputed even though that was never my intention. ******had charged my boyfriends card instead of m... read more
Business response:
We're sorry to hear that you're disappointed, Lindsey. As we received a charge dispute from your financial institution, we are unable to accept your online order requests at ulta.com. Moving forward, we invite you to shop with us in-store, and our associates will be happy to assist you further.
I wish it were possible to give this company zero stars. They participate in false advertising online and try to explain it to you in a way that makes it seem like you didn't get scammed when that's exactly what happened. I purchased an order online 1.27.21. The promotion for the NYX Professional Make Up Micro Brow Pencil read "Buy 2, get 1 free. Add 3 items to qualify." So, I purchased 2 of the brow pencils, and 2 more items, totaling a purchase of 4 items. I received my package in the mail and only received 2 eyebrow penci... read more
Business response:
Thank you for reaching out regarding your recent experience with us. We understand the confusion and hope that we are able to provide some clarity. If you were interested in getting a third eye pencil for free, you would have needed to add that to your cart so the Buy 2 Get 1 free would have applied to the third brow pencil. Since you had 3 NYX items in your cart - the pore filler and two brow pencils - the item with the lower value would have been the qualifying free item, which in this case was one of the brow pencils. e a... read more
I wish it were possible to give this company zero stars. They participate in false advertising online and try to explain it to you in a way that makes it seem like you didn't get scammed when that's exactly what happened. I purchased an order online 1.27.21. The promotion for the NYX Professional Make Up Micro Brow Pencil read "Buy 2, get 1 free. Add 3 items to qualify." So, I purchased 2 of the brow pencils, and 2 more items, totaling a purchase of 4 items. I received my package in the mail and only received 2 eyebrow penci... read more
Business response:
Thank you for reaching out regarding your recent experience with us. We understand the confusion and hope that we are able to provide some clarity. If you were interested in getting a third eye pencil for free, you would have needed to add that to your cart so the Buy 2 Get 1 free would have applied to the third brow pencil. Since you had 3 NYX items in your cart - the pore filler and two brow pencils - the item with the lower value would have been the qualifying free item, which in this case was one of the brow pencils. e a... read more
I wanted to share my disappointing experience with my online purchase that arrived at the beginning of December 2020. When I opened the package, I was surprised to see only 1 of my 8 items in the large box. I looked at the packing slip to see if I was getting another box with the rest, but the packing slip said all 8 items were in there, when they clearly were not. I called customer service to share my findings and spoke with Jen. Jen looked to see if the other 7 items were in stock and said they were, so she could have thos... read more
Business response:
We're sorry to hear that you were disappointed by your recent experience with us, Lisa. We understand how disappointing it is to have items missing from your order. Please know that we are unable to reship free gifts with purchase without a qualifying purchase; however, we have refunded the missing items. We do appreciate your feedback, and will share it with our teams to improve your experience.
I wanted to share my disappointing experience with my online purchase that arrived at the beginning of December 2020. When I opened the package, I was surprised to see only 1 of my 8 items in the large box. I looked at the packing slip to see if I was getting another box with the rest, but the packing slip said all 8 items were in there, when they clearly were not. I called customer service to share my findings and spoke with Jen. Jen looked to see if the other 7 items were in stock and said they were, so she could have thos... read more
Business response:
We're sorry to hear that you were disappointed by your recent experience with us, Lisa. We understand how disappointing it is to have items missing from your order. Please know that we are unable to reship free gifts with purchase without a qualifying purchase; however, we have refunded the missing items. We do appreciate your feedback, and will share it with our teams to improve your experience.
Horrible customer service. They do not care to help when a package is stolen. Neither will they refund wrongly delivered items. You cannot email them. You can only call them. Their customer service is backwards, convoluted, and very uninterested in actually providing help. They do NOT care about their customers!
Business response:
We're sorry to hear that you were disappointed by your experience with us, Samantha. We'd like to learn more about your experience and invite you to contact our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Horrible customer service. They do not care to help when a package is stolen. Neither will they refund wrongly delivered items. You cannot email them. You can only call them. Their customer service is backwards, convoluted, and very uninterested in actually providing help. They do NOT care about their customers!
Business response:
We're sorry to hear that you were disappointed by your experience with us, Samantha. We'd like to learn more about your experience and invite you to contact our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 7:00 p.m.
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