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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This is fraudulent. I placed an order and right after I made my online order I realized it was set to deliver to my old address. I immediately searched for a place to cancel my order. There was nothing. I then reached out to customer service to see about updating the address before it ships or cancelling the order. They told me that it can't be done and that if the package is returned they can refund the money. The package delivered successfully because it clearly is a valid address, just not my address. I reach out to the c... read more
Business response:
Thank you for sharing this, Kali, and we sincerely apologize for any disappointment or frustration. Because we begin processing orders immediately after you confirm the information and select PLACE ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate your honest feedback as it allows us to improve and create... read more
Ive always had a good experience shopping with Ultauntil today. I am severely disabled, so I order online and my husband picks up in the store. We live an hour away from the closest Ulta, and my husband cant make it in to pick up the order this time. My medical condition had a spike, and I require around the clock care. I contacted Ulta to let them know and asked them to cancel the order. THEY REFUSED. Apparently their accounting software doesnt allow them to cancel orders. As a former ******* level accountant, I can tell yo... read more
Business response:
Thank you for sharing this, Angela, and we're truly sorry to hear you had trouble with your pickup order! We appreciate your honest feedback as it allows us to improve and create better shopping experiences for you. Please know that pickup orders automatically cancel if you don't pick your order up within 5 calendar days of you receiving your "Ready to Pickup Email" and we never charge our guests until the order has been physically picked up. We hope that helps! If you ever need help with anything else, please don't hesitate... read more
Ulta does not believe in correcting their companys mistakes. They place the blame on the paying consumer instead of correcting their mistakes. I have disputed the latest charge on my credit card, as I have cancelled my most recent order. Save your money and shop elsewhere.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Christa. As stated, in order to qualify for our gifts with purchase, the gift must be added to your bag prior to checkout. We are unable to modify orders once they have been submitted, but you're welcome to place a new order in order to receive your free gift. We appreciate your feedback and we will be sharing your comments with our internal teams.
Wish I could give zero stars. This company is a scam. I ordered a product that cost quite a bit. I put in the correct address. They say my address was incorrect. The only thing missing was my apartment number. I dont understand how your package gets delivered to the wrong address when the street and house number were correct. I will never order from them again!! They had the nerve to tell me we cant refund or replace your order. Im so disgusted with this thieving company.
Business response:
We're truly sorry for any inconvenience or frustration, Amanda. We were able to work with our transportation team to provide you more details, and it looks like your package was delivered to the address provided at checkout, so we were unable to refund or reship the order. Please know we appreciate your honest feedback, as it allows us to improve and create better shopping experiences for you in the future.
I am surprised at the reviews I have read about this Ulta because I have had nothing but great experiences there. I went recently and there was an employee who specifically worked for ******* but she helped me and my friend with great customer service. I asked for a foundation suggestion and she gave me high price and low price options. I asked her for so much more and she never gave us attitude. She seemed very invested and was attentive on whether we wanted anything else. My friend had a hyperpigmentation issue and she was... read more
Business response:
Hi Sandi, thank you for sharing your recent experiences with us. We're sorry to hear that our store team wasn't able to assist you on your earlier visit, but we're glad that we could make it up to you. We'd love to pass along this feedback to the store team and invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more info.
They should get no stars. I find it quite unbelievable as well that they would have higher than an F with BBB considering the amount of issues I have myself found they have. I am a makeup artist, beauty blogger etc so beauty is how I put food on the table for my kids. So to banned from shopping makeup is not an option. (Not that I would ever want to shop with such a vile company ever again it is just the point.) First of all I was locked out of my account and couldnt pay my Ulta card **** so I had to call the bank to just fi... read more
Business response:
We appreciate your feedback, Jessica, as we're always looking for ways to improve. Please know that this feedback will be shared with our internal teams.
Why can I not give no stars. This place is a joke. I do not understand how come they cannot change an address.. I tried canceling, and or changing the address they could not do either. I had corresponded with them and they just have a its not our fault attitude. This is such a non customer friendly business. There staff is rude in stores as well they need to shut down or clean up there act. Im so disgusted with ULTA!!!!
Business response:
We're sorry to hear that you were disappointed by your experience with us. Please know that we are unable to modify orders in any way once they are placed for the privacy and security of our guests. As the package was successfully delivered to the provided shipping address on the order, we are unable to reship or refund the order. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate you sharing your hone... read more
I ordered online from Ulta but I never got the shipment. I reached out and asked for a refund and constantly got the standard message that my order was delivered successfully and that they would not refund or reship my items. It's been a back and forth for 3 weeks and they finally just sent me a copy of the ********* with a signature and it says that my doorman signed for it. I have no doorman! They obviously delivered it to the wrong place. I am shocked at this level of poor service because ****** would just refund me with ... read more
Business response:
Thank you for sharing details about your experience with us, Cindy, and we're truly sorry to hear that you didn't receive your order. In our Terms and Conditions, we state that we don't replace packages once they have been passed on to the carrier; however, as a one time courtesy we've processed a refund to your original form of payment, and we'll make sure your feedback is shared so we can improve for the future.
It sounds like I had the same experience as many others. I placed an order and within minutes I realized I accidentally had it shipped to a former address. I called and tried to cancel it (not even 5 minutes after I placed the order), and she said they cannot change the address on orders, and she would tried to cancel it. Fifteen minutes later I get an email that the order cannot be cancelled, but I could try to contact *** and have the package rerouted. *** would not let me reroute the package, and it was delivered to my fo... read more
Business response:
Hi Lindsay, we're sorry to hear this was your experience. We do understand the frustration and disappointment. As we begin working on orders as soon as they are submitted to us, it is not always possible for us to cancel an order. We appreciate you sharing your experience and feedback with us regarding your online order. Your feedback will be shared, so we can continue to make improvements going forward.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 538 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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