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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I placed an order for almost $200.00 through the app. At the time, there was a free 23 piece gift set with a purchase of 150 or more, plus a 10 percent off offer. Neither was applied to my order. I called multiple times and finally received the 10 percent discount, but was told that they absolutely could not send me the 23 piece gift set. I have spent thousands at this store, and I do not understand why they couldn't have simply put the gift set in the mail as soon as they realized it wasn't included in my bag.
Business response:
Hi *****, we understand how upsetting it must be to not receive a Gift With Purchase. Please know that we are not able to add the gift to your order once the order has been submitted. Gift With Purchase offers are while supplies last and must be added prior to checkout. We're truly sorry for any frustration this may have caused you.
I placed an order for almost $200.00 through the app. At the time, there was a free 23 piece gift set with a purchase of 150 or more, plus a 10 percent off offer. Neither was applied to my order. I called multiple times and finally received the 10 percent discount, but was told that they absolutely could not send me the 23 piece gift set. I have spent thousands at this store, and I do not understand why they couldn't have simply put the gift set in the mail as soon as they realized it wasn't included in my bag.
Business response:
Hi *****, we understand how upsetting it must be to not receive a Gift With Purchase. Please know that we are not able to add the gift to your order once the order has been submitted. Gift With Purchase offers are while supplies last and must be added prior to checkout. We're truly sorry for any frustration this may have caused you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 539 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
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