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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Ordered online, shipment tracking showed 2/4 delivery date, on 2/8 still no package, i called CS they said there were shipping delays. Waited till 2/26 to call again. Tracking showed delivered on 2 dates, I have screen shots. 2/6 and 2/24. Clearly this is not possible for 1 item. Still refused to refund my $
Business response:
Hi Mona, thank you for sharing your experience. Our teams will review your delivery and will reach out via email once we have further information. Thank you for reaching out and for your patience.
I am forced to select a star to leave a review. They don't deserve one. After purchasing a few items with my debit card yesterday, Ulta tried to open a credit card in my name. Fortunately, I have a freeze on my credit and received an alert immediately. They did not have the authority to open a credit card with my name, and I did not apply for a credit card.
Business response:
Hi Susan! We're very sorry to hear this about your recent visit to our store. We'd like to connect and discuss this further with you, and it looks like one of our supervisors has tried to reach out to you already as well. Please reach out to our Guest Services team at your earliest convenience either via ******** Messenger, ********* Messages, ******* Direct Messenger, phone at 1-866-********, or email at gethelp@ulta.com.
I placed an order 3 weeks ago through my Ulta account with the correct address in my account as well as imputing the correct address when I placed the order. The order was over $100. When I used ***** Pay, it changed to an old address. I have never had my address change from what I input when using ***** Pay on any other website. I called 1 min later to cancel the order which I was told they could not cancel it. I was sent an email saying they couldn’t cancel it and I had to wait until it was delivered and sent back. The ord... read more
Business response:
We appreciate you reaching out and sharing your experience, Chelsea. While we are unable to modify orders once placed and cannot change a shipping address, your feedback is helpful to show areas for possible future procedure changes. Thank you.
Ulta kept sending emails about the benefits of becoming a Diamond member, so I spent a lot of money on online orders through 2020 and was so excited to reap the benefits in 2021 after earning into the highest tier. All of the great gifts that come along with being a Diamond member are available online only. I am more than 3 months into my Diamond membership and amazingly, I am no longer able to make any online purchases. I’ve tried different computers, credit cards, etc. I’ve called customer service several times and they te... read more
DONT SHOP HERE !!!!!!! I was a customer for years and one of my packages was stolen and they didn’t care they told me there not responsible and that’s that!! Then they BLOCKED me from making online orders so I can’t even order online because you guys don’t give a shit about your customers !!!!!! I ESCALATED MY CASE and just to find out they will end up sending me a letter saying the same thing WE DELIVERED YOUR PACKAGE WERE NOT RESPONSIBLE FOR LOST ITEMS AND WE WONT REPLACE THEM
They’re totally uninterested in helping me rectify a shipping mistake. I’ve spent so much here over the years but after my terrible experience w their online store I will never buy from them again. I attempted at every level to change my shipping address, and ontrac, their shipper confirmed it bc they were “unable” to help me, and still no package, but ulta says they can do nothing for me. Disgusting.
Business response:
Hello Andrea, we understand your frustration, however, we are not able to modify an order once it has been placed, or cancel it once it ships. If there is anything else we can assist you with, please let us know.
Made an online order and for 4 days have been given the run around. it is marked as delivered & now after beign told id have a resolution in 72 hours, ive been told i need to wait. again. and they couldnt tell me when they would resend it or have my refund or any type of resolution at all. order was 300 dollars and maybe thats not much to them but they have lost my business forever.
Business response:
We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
I had to change the shipping address for my order since I moved and first contacted their customer service via chat. I asked the agent if she can change the address on the order, or if she could confirm the shipping company so I can contact them myself and see if my package can be rerouted. I was a customer service/chat agent upset so when I noticed the agent was sending me automated responses and not answering my question, it was very frustrating. Then she finally sent me a link that was supposed to have the carrier's infor... read more
Business response:
Hello Sidney, thank you for sharing your frustrations with your recent experience with us. Please know that we are unable to modify orders in any way once they are placed for the privacy and security of our guests. This order will be delivered to the address that was confirmed at checkout. If the delivery is refused or cannot be delivered due to inaccuracies provided, then it will be returned to our warehouse and you will be refunded within 30 days after processing. If not, you will need to reorder. We'd recommend updating y... read more
I ordered $200 worth of product from Ulta. The delivery status is delivered but I never received my package. I contacted Ulta and it took them a week to tell me they won’t do anything because the delivery service said it was delivered. I filed a complaint with Ulta and ***** ****. The driver left my package in the lobby of my apartment building instead of in the package room as instructed. The delivery person claimed to have taken a picture of my package being delivered but neither ulta or l**** **** can show me, and if he/s... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Angela. As the carrier has provided proof of delivery, we are unable to reship or refund the package. We appreciate your feedback and will share this with our team.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 538 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
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