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Ulta Beauty

1.8

About this business

Location details

5065 Main St Space 306, Trumbull, CT, 06611, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed11:00 a.m. to 7:00 p.m.
Thu11:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
1.8539 reviews
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Brenda R's profile image
Brenda R 
a year ago

Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more

Business response:

Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more

Brenda R's profile image
Brenda R 
a year ago

Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more

Business response:

Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more

Brenda R's profile image
Brenda R 
a year ago

Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more

Business response:

Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more

Brenda R's profile image
Brenda R 
a year ago

Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more

Business response:

Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more

Brenda R's profile image
Brenda R 
a year ago

Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more

Business response:

Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more

Brenda R's profile image
Brenda R 
a year ago

Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more

Business response:

Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more

Megan T's profile image
Megan T 
a year ago

Ulta wont let me check out and is giving me the M1 error code no matter what I do. Ive tried checking out via the app, online on a web browser, trying multiple payment methods and nothing works. The items I need are online exclusives and yet you wont let me order online. Also, my ***** worth of points are showing a value of $0. Why do you have multiple issues with your website and app? Just fix it, this is ridiculous. 

Business response:

Hi *****, we're truly sorry to hear you've had trouble placing your order. We understand how frustrating this would be and we share your concern. We invite you to please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method so we can take a further look into the issue with your points value, as well as ensure we are able to resolve the error you're experiencing at checkout as well. Thank you. 

Megan T's profile image
Megan T 
a year ago

Ulta wont let me check out and is giving me the M1 error code no matter what I do. Ive tried checking out via the app, online on a web browser, trying multiple payment methods and nothing works. The items I need are online exclusives and yet you wont let me order online. Also, my ***** worth of points are showing a value of $0. Why do you have multiple issues with your website and app? Just fix it, this is ridiculous. 

Business response:

Hi *****, we're truly sorry to hear you've had trouble placing your order. We understand how frustrating this would be and we share your concern. We invite you to please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method so we can take a further look into the issue with your points value, as well as ensure we are able to resolve the error you're experiencing at checkout as well. Thank you. 

Megan T's profile image
Megan T 
a year ago

Ulta wont let me check out and is giving me the M1 error code no matter what I do. Ive tried checking out via the app, online on a web browser, trying multiple payment methods and nothing works. The items I need are online exclusives and yet you wont let me order online. Also, my ***** worth of points are showing a value of $0. Why do you have multiple issues with your website and app? Just fix it, this is ridiculous. 

Business response:

Hi *****, we're truly sorry to hear you've had trouble placing your order. We understand how frustrating this would be and we share your concern. We invite you to please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method so we can take a further look into the issue with your points value, as well as ensure we are able to resolve the error you're experiencing at checkout as well. Thank you. 

Frequently asked questions about Ulta Beauty

How is Ulta Beauty rated?

Ulta Beauty has a 1.8 star rating with 539 reviews. 

When is Ulta Beauty open?

Ulta Beauty is closed now. It will open at 11:00 a.m. 

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