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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I placed and order and realized I did not change the ship to address. Called within 10 min to change, they notified me they are unable to cancel or change the order at all. I asked if the items are shipping tonight because if not they should have the ability to cancel. I work in sales and do not know of any other company with a policy like this. Even ****** delivers most items within days AND manages to have a cancellation policy. This business has terrible customer service practices. I will be sharing this experience with e... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Amy. Please know that we are unable to guarantee cancellation as our warehouse team immediately begins to process and pack orders. A member of our team attempted to cancel the order for you, but the cancellation failed as the order was too far into processing. We appreciate your feedback, and we will be sharing this with our internal teams.
I order online from Ulta, when I got the confirmation email I noticed that the quantity for one of the items was 2 instead of one. There wasn't a option to edit the order so I emailed them right away to fix this problem... within 2 minutes of placing the order. They responded and said that they could not edit the order, and then I asked them to cancel it, they told me that they would not do that. I contacted my bank to block the charge and they said they were unable to do that. SO I then called Ulta costumer service and the ... read more
Business response:
Hi Amber! We completely understand how frustrating this can be for you. After partnering with our warehouse, we are unable to cancel it as your order has already been processed. We truly apologize for the inconvenience. ? However, you do have the following options: Refusing delivery at the time the carrier delivers your package, and the order will be shipped back to us. Once checked into our system, you will receive a full refund. Return the order in store, as this is the quickest way to be refunded! ??? Your business is imp... read more
Worst customer service! False advertising of delivery time (not due to a delay, just advertised fraudulently) and when i requested a refund for my expedited shipping they refused! I provided documentation (screenshot) of the advertised shipping and they still denied me a refund. I will NEVER shop here again! Disgusting!
Business response:
Hi Sabrina, we're sorry to hear this was your experience. While an estimated delivery date may be provided at checkout, we can only guarantee that your order will arrive in a specific time frame for each method of shipping. We appreciate your honest feedback and it will be shared with our internal teams. You can view more about our shipping policy here: https://www.ulta.com/guestservices/guestServicesCenterDetails.jsp#ShippingPolicy.
These people are just awful. You call to solve minor issues and they give you a near heart attack with false information every time! I almost feel like they do this so you forget why you called in the first place! *** ***. They are just awful and their whole point system is a marketing scam that they use to mislead you into thinking your earning something when in fact they are just stealing from you! Right now ** owed $40.19 and after ** reimbursed I will NEVER be back! ******* is better and ** going to give them all my busi... read more
Business response:
Thank you for sharing your experience, Kari. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback
I ordered 3 items from ulta online I changed my address before I ordered and yet somehow it sent it to an address I haven't lived at for about 5 years now? They refuse to give me a refund because the " item was successfully dropped at the porch" I don't live there it was not successful and I should of gotten my money back.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Haylee. As the package was delivered to the shipping address provided on the order, we are unable to reship or refund the order. We appreciate your feedback, and will be sure to share this with our teams.
I ordered an online order from them totaling $51.06 on 4/13/21. It was mailed out on 4/14/21 and was said that it was left on my front porch on 4/18/21 which is a Sunday. I looked everywhere outside and there was no package. I contacted Ulta and got the response that I needed to wait 3 days to see if it showed up. I waited the 3 days and again contacted them on the 3rd day to let them know that it still was missing. They told me again that they wouldn't help me because I didn't wait the full 3 days since it was only 7pm on t... read more
Business response:
Hi there! After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by the carrier. Once again we apologize for this inconvenience.
ULTA (Billing issue) My bills are always paid on time. For some reason, Ulta never received my payment, so I stopped payment on check and paid by another credit card. This was all done before my billing due date. So, what do they do. Charge me $29 for a return check fee......AND they refuse to waive it.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Jan. For all inquiries regarding the Ultamate Rewards Credit Card, we recommend contacting Comenity Capital Bank at 866-257-9195.
Do not pay for expedited shipping from this business. On the website, if you expedite, it says it will arrive within two business days. When shipping confirmation email arrives, it says 3-8 business days. When you call customer support, they say “The website is showing just an estimate.” And they will also refuse to refund the expedited shipping charge.
Business response:
Hi Jennifer, we're sorry to hear that you were disappointed by your recent experience with us. Please know that our expedited shipping service can take between 3-4 business days to be delivered. The delivery date shown at check out is an estimate. For more info on our shipping policy, please see this link: ulta.com/returns. If the package does not arrive within the specified time frame, we're happy to refund the shipping cost.
I am a decades long Ulta member writing this to inform and complain about 2 issues that are not in your drop box options for your on-line form. The 1st issue is a major problem ordering on-line and trying to use my very old, original rewards card membership #. My current address that I've lived at for 10 years and correctly entered was some how overridden and instead my package was shipped to the address I lived in 12 years ago in a different state! There is an Internet Technology problem that needs to be addressed and there... read more
Business response:
Hi Kathy, we're sorry to hear this has been your experience. We greatly appreciate you sharing your online ordering experience with us. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. We are always happy to assist you with future issues placing an order online or with your account and invite you to reach out via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 538 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
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