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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I placed an order with Ulta online, and there shipping is horrible. I ordered enough items so that way I wouldn’t have to pay the extra shipping fee, and upon checkout they didn’t even give me an estimated delivery time. I have been constantly checking if my package has been out to ship but every time I check it just says awaiting carrier pickup, and it’s has been like that for 4 days. I don’t mind having to wait but if they could just let me know when I can expect my package to arrive would be nice.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Annjalie. Please know that our standard shipping time frame can take between 3-8 business days to be delivered. For more info regarding our shipping policy, please see this link: ulta.com/returns. Once the carrier has picked up the package, your tracking info will update with a more specific timeline on when you can expect the package to arrive. We appreciate your patience.
It’s extremely annoying to be asked for my phone number. If I decline to give it the sales associate asks the person next in line. Stop it! Just Stop it! Why is it so important to have a telephone number to associate with the transaction? Ultra must sell the phone numbers. I won’t shop at Ulta anymore. Lincoln, ca store is the worst!
Business response:
We're sorry to hear that you had a negative experience at our Lincoln location, Loriann. Rest assured, we do not sell your personal information. Our associates request for your phone number at check out, so you never miss out on earning points for each purchase. We want our guests to take advantage of our Ultamate Rewards program; however, you're never required to create an account nor share your personal information. We appreciate your feedback and hope to create better experiences for the future.
I ordered $45 worth of products and never received it. They said there was nothing they would do about it because the delivery company said they left it at the right address and left it in the lobby, even with a sign telling delivery people NOT to do that. I will never shop with them again.
Business response:
Thank you for reaching out about your missing order from Ulta.com. We do our best to ensure that your items arrive safely through our carriers. Thank you for your feedback and we will be passing this along to our internal team.
On April 8th, at 12;30 pm I purchased a perfume, hour later I got an alarm, someone tried to check my credit (comenity Capital/ulta) !!! it was not my first visit. The store I purchased was at Eastvale. the cashier name was ; Kaitlyn. I trying to contact this "comenity Capital" but it was unsuccessful . Why Ulta was tried to check my credit report? Really bad experience, never go back. Be carful people when to used credit cards, really scary.
Business response:
Hi Bertha! We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
I placed an order on 3/26/21 for 2 items, the Dyson AirWrap ($550) and The Ordinary Niacinamide ($5.50). On Saturday I got confirmation that a shipping label had been created. On Monday I got confirmation that my order had shipped and it would be delivered on Tuesday 3/30/21. On Tuesday afternoon a LaserShip driver came and dropped off a small envelope containing only the $5.50 item. The shipping receipt inside the envelope confirmed that both items were supposed to have been in the same package. Since then I have been given... read more
Business response:
We're truly sorry to hear that your order was missing a Dyson item, Stephanie. We do our best to make sure we keep our guests updated in a timely fashion, and we sincerely apologize for not providing you that same level of service. If you can, please contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter; we'd be happy to provide any updates for you as soon as we possibly can.
Placed a large order to help my teenager with his acne. Bought expedited shipping it said it’ll be here within 3 days. So supposedly shipped Wednesday here comes Friday and nothing but I do get an an email from Ulta asking how they did how was my order I HAVENT GOTTEN IT YET. My order still says ready for ups or awaiting carrier pickup for days. I see on their Facebook that lots of others are in my same boat. Sounds like fraud! They don’t want to refund but don’t ship your product. So Ulta will take your money but not actual... read more
Business response:
Thank you for sharing your experience, Kim, and we're truly sorry for any inconvenience or frustration! We definitely want you to receive your order, and we'd be happy to take a closer look for you. When you can, please contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter, and we can see if there are any additional updates for you!
Poor customer service. Would not refund or replace items that were not delivered. Customer service representative said items were delivered via FedEx and signed for. Provided signed initials as signature evidence of delivery. However, the initials did not match anyone at our address. Refused to acknowledge the discrepancy and refused to refund or replace items.
Business response:
Thank you for sharing your experience, and we're truly sorry for any disappointment! Please know we appreciate your honest feedback and we'll make sure it gets shared with the appropriate teams, as we're always trying to improve for our guests. If we can ever help with anything else, please don't hesitate to call us at 1-866-983-8582, email us at gethelp@ulta.com, or message us on Facebook, Instagram, or Twitter; we're always happy to assist as much as we can.
Let me preface this by saying I LOVE ULTA. For many years I was a big ******* customer. I loved shopping there and did so very frequently. However, once I moved somewhere that an Ulta was close by, that all changed. I became a lifetime loyal Ulta customer and I have never bought anything from ******* again. We are a military family so we move often and if there is no Ulta near me (as that sometimes happens), I will make sure I order online. I even request Ulta gift cards for all holidays/birthdays from family and friends. Al... read more
Business response:
Hi there Elizabeth, first off we want to thank you for taking the time to fill out a review regarding your recent store experience with us - we greatly appreciate hearing from our customers. It looks like one of our team members was able to connect with you already regarding your concerns, and hope that our team will use this experience to improve our practices moving forward. If you have any further concerns, we invite you to reach out to our Guest Services team either via ******** Messenger, ********* Messages, ******* Dir... read more
Hi, I'd like to complain about an associate at the Ulta Marketplace Store in Goleta, CA. I did not get the associate's name, but she was there at 6:50p on 03/18/2021, and was the only one working the registers at the time. She had darker hair that was in a tight bun, lots of make up, and was wearing a black top and pants. She and another associate were very abrasively yelling at all the customers who walked into the store that they closing in 10 minutes. I was aware of this, and nodded at them in acknowledgement as I knew ex... read more
Business response:
Hi Gina! We're very sorry to hear this about your recent visit to our Goleta store. We'd like to connect and discuss this further with you. Please reach out to our Guest Services team at your earliest convenience either via ******** Messenger, ********* Messages, ******* Direct Messenger, phone at 1-866-********, or email at gethelp@ulta.com.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 538 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
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