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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I inform... read more
Business response:
Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.
Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more
Business response:
Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more
Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more
Business response:
Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more
Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more
Business response:
Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more
Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more
Business response:
Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more
Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more
Business response:
Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 539 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
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