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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Not delivered merchandise. Very bad service. Zero help online. Very disappointed.
Business response:
We're sorry to hear that you were disappointed by your experience with us, *******. Please know that our teams are currently investigating this matter for you. Once we have more info, we will be following up with you.
The manager (Joy) is extremely unprofessional! She's rude and has a bad attitude. Regarding a salon complaint, she took it upon herself to call my cell phone and harass me! The particular stylist I seen had rushed through my service and left a good portion not my hair untouched, didn't even bother to highlight it! She took the bleach off to soon, ******* and then decided to try and hide the brassiness by toning it darker. Then, had the audacity to try and nickel band dime me to death, always wanting to raise her prices. ****... read more
Business response:
This doesn't sound right, ****, as we always want our guests to feel comfortable and valued when they visit us for a salon appointment. We appreciate you bringing this to our attention, and we'd like to connect further about your experience. When you can, please contact our ************** team by calling 1-866-983-8582, emailing ************************************************************, or messaging us on Facebook, *********, or Twitter."
I purchased over $200 worth of goods. Changed the address to my new one. When I went back to add one more thing to my cart it must have reverted to an old address on file. I realized this as soon as the purchase confirmation came in. I emailed and called immediately to which I was told they cant cancel or change the order as its already been processed (one minute later.) My next bet was ***. I paid $20 for the ability to schedule and redirect shipments. Then I found out that ********************** doesnt allow redirection. T... read more
Business response:
We sincerely apologize for any aggravation or frustration, *****. Because we begin processing orders immediately after you confirm the information and select ***** ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking ***** ORDER. We appreciate you sharing your honest feedback with us as we're always looking for ways to improve for you... read more
I paid almost 200 for my short hair to get a trim, color, and a few foils. Not to mention the 40 tip. My hair turned orange within a few days. I went back and the one lady put something on it to make it darker. *** DARK and no highlights. She told me with shampooing it and giving it time it will lighten up and will see highlights. Nope. Didn't happen. I called back and they refused to fix it. They said I waited too long. I could understand if in another circumstance where after a while I just complained about it, however thi... read more
Business response:
We're truly sorry to hear this, *****, as we want our guests leaving their salon appointments loving their results. We appreciate you sharing this with us, and rest assured our team is taking a closer look into this for you. If you have additional details you'd like to share, or if you need help with anything else, please don't hesitate to contact our ************** team by calling 1-866-983-8582, emailing ************************************************************, or messaging us on Facebook, *********, or Twitter."
I placed an Ulta order just last night. As soon as the order was placed, I realized the address was incorrect. I quickly chatted with an Ulta member via the app and was told what I already knew --- i had shipped it to another address, my old address. So i called, the *** **** up on me after I repeated what he said, I was in utter disbelief " we cannot cancel your order as it has started processing. We cannot refund you until the order is received back to our warehouse". I had literally placed the order within the HOUR.I call... read more
Business response:
Hi Jessica, We’re sorry for this inconvenience, but we can’t alter shipping addresses. You do still have the option to reach out to your post office to have them make the change. We don’t make changes in order to protect your orders, as we don’t want someone to be able to change the address and snag your amazing buys.
I am so disappointed in Ultas customer service and return policy. Being forced to give up your name and number every time you go to the register is annoying. And, being forced to have your name and number in the their system to process a return, even when you have a receipt and its within 30 days (really 2 days), is the dumbest policy in retail.The associates make you feel bad about not wanting to give your name and number. Its like their jaded because of other bad customers, probably less than 2%. Why cant they just take no... read more
Business response:
Hi Sally! We're very sorry to hear this about your recent visit to our Ulta store. We'd like to connect and discuss this further with you. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
I have ulta rewards I shop online and In the store I had seen some things I wanted purchase I went back to check out my cart. There was a box stating if you feel there is a error contact ******************** at this number basically blocked. I contact them send a screenshot how can I send a screenshot if I am blocked. This company really sucks. And customer service isnt any better. So they can keep me blocked and I will spend my money with *******.
Business response:
Hi there. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email atgethelp@ulta.com, so that we can assist you!
Package was sent to wrong address. When I contacted Ulta, their response was too bad for me. Scam business.
Business response:
We're truly sorry to hear that your order ended up sent to the wrong address, Kimberly, and we sincerely apologize for any disappointment or frustration. Because we begin processing orders immediately after you confirm the information and select PLACE ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate you ... read more
have been a ******** Member at Ulta for years. I am willing to pay premium prices because I know the customer service has always been on point. Over the last year, my orders have arrived atrocious. I understand ***** was a real thing, but the service level to rectify the issue should be top notch.In the past year, I have received product exploded in the box, another with a cracked dropper, another item missing from my order, and multiple free gifts with empty tubes and no product (Read: expired).Today, I received an order fo... read more
Business response:
We always want our guests to feel valued and appreciated in our store and strive to provide the best service possible. We are so sorry to hear this about your recent conversation with us. We truly value your feedback and invite you to reach out to us at your earliest convenience either via Facebook Messenger, Instagram Messages, or Twitter Direct Messenger regarding your experience if you have any additional concerns.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 538 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
Need help? Contact us.
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