This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I bought a small bag of items today from Ulta Beauty at ******************** in ********* **. When I was unloading the bag at-home, I realized the 26 dollar mascara was missing from the bag. I drove back again even though it isn't a short trip. The manager told me thatthe teller remembered putting it in my bag. She asked me to wait while she looked at the video. She came and said the video showed the mascara was put into my bag. She said the mascara must've fallen out of the bag. Nothing feel out of the bag. I told the manag... read more
Business response:
We're truly sorry to hear this about your visit, *****, as we always want our guests to feel welcomed and valued each time they shop with us. We appreciate your honest feedback, as it allows us to improve and create better shopping experiences for you. If you ever need help with anything else, please don't hesitate to contact us via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at ***********************************
I placed an order that had been delivered to an old address even though I had updated it, it was still delivered to the wrong address. When I contact customer services I was told they would not refund me nor re ship my package as it was shown successfully delivered. This company is a joke and treats their loyal customers awful Do not shop or order anything from here go to Sephora
Business response:
We always strive to provide the best service possible to our guests, so we're sorry to hear this, ******. Per our shipping policy, we are unable to change addresses once the order has shipped. Your feedback is appreciated and will be used to improve our processes to create better experiences in the future.
Literally the worst customer service. I purchased an order that showed delivered over the weekend. It was never delivered. I reported the issue right away hoping they could find where it went. They advised it would have to be three business days before they could do anything. I asked for a trace and was told it was **** that delivered which was strange as it was after their typical business hours.I chatted in again and was assured it was still being delivered and they probably just marked it as delivered early. So I said fin... read more
Business response:
We're truly sorry to hear this, *********, as we always want our guests to receive their orders at their correct address. We appreciate your honest feedback as it allows us to improve and create better shopping experiences for you. If you ever need help with anything else, please contact us via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at ***********************************
I applied for a credit card and after speaking to my husband we decided to close it out. I've been struggling to close this card out and pay it off since May and I'm still getting charged month after month even though the customer service rep keeps telling me the card is closed, I've paid everything off and I should not get another ****. Yet here I am again with another ****, why am I getting charged interest on a card that is CLOSED! I'm so tired of this and need help.
Business response:
We're truly sorry for any inconvenience or frustration you have with our credit card, Vi. Because our credit cards are handled by our partners at ********************** we recommend contacting them directly. You can do so by calling ************.
I am disgusted at how I was treated from customer service and how extremely unprofessional the treat people with lost packages. My package shipped the 18th and hadnt made an update since, I contacted later ship three times, on the third time they confirmed in fact my package was lost. I then contacted Ulta cause Lasership said if hadnt arrived two days I contacted them, then the package is lost and it is now up to the seller. Ulta tells me to wait till the 29th, the 29th for what exactly? To tell me package is lost, its almo... read more
Business response:
We're sorry to hear your disappointment, ******** If a package has been lost by a carrier, once they update the tracking to show "Lost," our teams can certainly assist. If this information is not shared by the carrier, we must allow the full 8 business days for delivery, as agreed upon by selecting this shipping method at checkout. Thank you for sharing your experience. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
I also have been blocked from online ordering including curbside pick up. After countless hours I was finally told that it was due to a fraudulent order placed on my account. Once I caught it and reported it then my account was flagged and I am no longer able to order via Ulta. Com or the app. Why is the good paying consumer being punished rather than the criminal?
Business response:
We're truly sorry for any frustration, ********. Because these decisions are made by another team, we don't have any additional details we can share. Please know you're always welcome to visit us in-store for a better shopping experience!
Tried placing an order on my phone, it seems there is something wrong with the website at the payment details at the end. There was no option go add another gift card, and when I tried to update my shipping address but there was no save button. Then options for entering a credit card disappeared. When I tried to place my order it wouldn't stop giving me error messages. I moved to firefox on my desktop and had the same issues. I subsequently called customer service since my address wasn't updated after finally placing an orde... read more
Business response:
We sincerely apologize for any inconvenience or frustration, ******. At this time we only allow for one gift card to be used per online order and we're unable to change an order's address once it's been placed. To make sure your address is correct, we recommend making sure both your shipping and billing address are up to date on Ulta.com, and remember to click the white ******** button once everything's set. If you ever need help with anything else, please contact us via ******** Messenger, Instagram ********* ******* Direct... read more
People from managers and floor makeup advisors needs better skills on how to treat customers, they make you feel like you are gonna steal from the store. No one cares about their job, they look so unhappy...
Business response:
We are sad to hear that you had a negative experience at our store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
Called ulta twice regarding a missing package. Per the courier they used the package was delivered. However upon my arrival there was no package on my porch. I waited a whole week before contacting ulta and I spoke with representative Arthas on 9/18. She stated she will escalate the issue to get a replacement sent. She asked that I allow 2 business days before anyone reaches out to me. On 9/22 I called and spoke with supervisor *****. Per ***** she will send another escalation and asked that I call back on Friday. Immediatel... read more
Business response:
Thank you for sharing your experience, ******. Please know, we are not held responsible for the package once delivery is complete. Applicable to all guests, we include the Risk of Loss on our website: The risk of loss for and title to products purchased on the Site passes to the purchaser upon delivery to the carrier. https://www.ulta.com/company/terms-and-conditions/. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 538 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com