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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered a package from Ulta on 11/16/21. I got a notification saying it was shipped on 11/18/21. I have not been provided an update since. Today is 11/29/21. Nothing has arrived, The tracking number ulta provided says invalid via LaserShip. Ulta **************** is unable to provide me an update. Laser ship claims they never received any thing from Ulta. Ulta is refusing a refund. They also refuse to let me pick my shipment up from the store. This is a mess up on Ulta's end and they've provided no resolution.
Business response:
We're sorry to hear you were disappointed by your recent experience with us, ******. We apologize for the confusion, as we do need to allow the full shipping window of 3-8 business days before we can review the order status further with the carrier. We hope your next experience with Ulta Beauty will be a positive one. We do see a member of our team was able to resolve your issue.
Being 100% transparent, I would give my in-store experiences 5 stars; however, today I chose to take advantage of their online ordering since there were cyber Monday deals. The site said to apply for their Master Card and use it today to get 20% off your order so I applied and was accepted. I go to order but couldn't get the site to work correctly, which was probably due to high usage at that time. I got back on the site and couldn't access the card nor the coupon code. I read the fine print and it says you must use it immed... read more
Business response:
Thank you for sharing your experience, ***** We will be reaching out via email to discuss further details with you.
I have many orders from ulta.com and never had any issues until recently. Ulta used an unreliable shipping companie such as Ontrack (first time Ive had this company & first time Ive ever had a stolen/lost package). My order went missing and ontrack claimed they investigate it and said package was shipped to correct address. If it was, it was not left in a secure area obviously because it was nowhere to be found (my rural driveway is about half a mile so drivers usually get lazy). I honestly believe the driver stole it since ... read more
Business response:
We always strive to provide the best service possible to our guests, so we're sorry to hear this, Rose. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. You are always welcome to contact us via any of the methods on our contact page on our website if you ever receive damaged items, and we'll be happy to assist. We hope your next experience with Ulta Beauty will be a positive one!
Placed an online order - received notification of shipment. Tracking showed as invalid with carrier and remained invalid with carrier, contacted Ulta and they stated sometimes the carrier just doesn't update their side and to wait a full 8 business days for the package to show up. I stated, that it is not that the carrier hasn't updated their side, its that the tracking number is invalid and they have no record of receiving a package from Ulta for this shipment. After many **************** people, they still will only state ... read more
Business response:
We're sorry to hear you were disappointed by your recent experience with us, ******* We apologize for the confusion, as we do need to allow the full shipping window of 3-8 business days before we can review the order status further with the carrier. We hope your next experience with Ulta Beauty will be a positive one.
If I can give a zero I would. Absolutely HORRIBLE customer service!! The app had a glitch and I contacted customer service to help ship the missing item and they said nothing they can do. 352 bad reviews, you think they would provide better service to customers. I was a loyal platinum member but I will now be taking my money to Sephora.
Business response:
We understand your frustration, Fahmi, and are sad to hear you weren't able to receive the free gift with purchase. Gift with purchases do need to be added to the order at the time the order is placed, and we see our team was able to assist you to make up for it. We hope your next experience with Ulta Beauty is a positive one.
All I wanted was 2 bottles of ************************* shampoo. My sale was denied because I wouldn't volunteer my personnel information to the cashier. She kept saying "that's how we do our returns" and I said how about a receipt.
Business response:
So sorry you had this experience, ***! While our rewards accounts make it easier to shop and complete returns, youre not required to provide this information to purchase with us, and it's definitely not our intention to make our guests feel uncomfortable by asking for it. We've passed your feedback along so we can improve this process at checkout going forward.??
This company is horrible I will be canceling my credit card with them! They never ship items on time, when you get them u get half your order or damaged product. I left it slide because things happen but now they advertise center things if you spend so much. You spend the required amount to never get what was advertised!!!! When you complain you get the whole sorry not sorry bs they never try to fix the issue at all! Spent more with sephora at lease you get better customer service!
Business response:
We're sorry to hear this, ********, as we strive to show our guests how much we appreciate them all. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one.
I placed a $200 order on 11/17/21 and saw that today it was delivered yesterday, 11/19/21. Only, it wasnt delivered to the address I entered into the shipping address form in the order. Somehow, the order processed with my old address listed to ship to. Which is an apartment I havent lived in for well over a year and is hours away from where I currently live. I know for a fact that I didnt enter that, as I remember seeing it and fixing it, then double, triple checking that it was fixed. I have chatted online, called, and ema... read more
Business response:
Thank you for sharing your experience, *******. We will be reaching out via email to discuss further details with you.
I completed and online purchase at the end of October totally over $400 with expected delivery on 11/1/21. I did not receive the package on this date although it says it was delivered. I have a video doorbell system that does not show a delivery attempt by the shipping carrier UDS (not **** at any time during that day. I immediately contacted Ulta and was told that I had to wait 3 business days after the supposed delivery date before anything could be done. After several emails and phone calls, Ulta has determined that UDS h... read more
Business response:
Thank you for sharing your experience, *****. We will be reaching out via email to discuss further details with you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 538 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
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