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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Im writing this review because I am disappointed I did not receive my free gift with online purchase on Black Friday. I bought extra items to qualify for the gift. I emailed the appropriate customer service email and was told theres nothing they can do lol. Never mind that Im spammed with emails every single day offering free gifts. They could have literally sent me any free gift and I would have been satisfied. Instead, I was told nothing could be done *eyeee rollll* So because I am really that *****, I went out of my way t... read more
Business response:
We understand your frustration, *****. Gift With Purchase offers are while supplies last and must be added prior to checkout. Upon review of your order, a gift with purchase was not added. We hope your next experience with Ulta Beauty is a more positive one.
Went to buy about $200 worth of stuff during the holidays so they were on holiday hours and came in about 20 min before closing and had 10 min left when the music was turned off on me and a salesperson said can I get anything for u we are closing. Just decided to leave with $20 lip gloss and went to Dillards for the rest. I would never keep anyone after closing time bc I work in a restaurant so I get it but I was watching my watch and felt like it was really rude to cut me off when I had 10 min left
Business response:
We're sorry to hear you were disappointed by your recent visit to our store, ******. If you have any additional feedback to share, please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at *********************************** so that we can assist you.
Received order missing one item and the other products have some black oily looking residue on them. Just disturbing. Box was not tampered with and the bottles were in plastic like that. **************** return policy is stressful! Definitely would not recommend or shop Ulta Beauty again.
Business response:
We're sorry to hear you were disappointed with your recent experience with us, ******. We apologize that your order arrived in less than satisfactory conditions, and see that our team was able to help you with replacement items. We also appreciate you returning those original items in order for our team to look into this further. We hope your next experience with Ulta Beauty will be a more positive one!
On 12/05/21 an employee at Ulta Beauty discriminated against me, by refusing to give me a lipstick color that she believed was too light for my skintone. I was at the Mac counter. I asked for the color twig. The associate claimed that she was out of the color. I asked for a similar color. The associate started trying colors on her skin instead of mine, and replied these are too light. She gave me a weird look. I thanked her and left. I contacted management at the store in regards to the incident. She claimed there was no suc... read more
Business response:
This isn't what we want to hear, ********. We will always stand for equality, inclusivity and acceptance, and strive to provide a welcoming environment to all our guests. Wed like to talk more with you about this, and will be reaching out via email to connect.
This company needs to get a clue! I don't know how they are still in business after reading all the complaints on how they handle online orders.. I ordered something on 11/16....got confirmation on 11/19 that it shipped.. tracking was provided.. when I clicked on the link, it stated they were waiting for the carrier to pick up the order.. I then went to the carriers website with the tracking number and it stated it wasn't a valid tracking number. At this time, my credit card was charged for the full amount of the order. I ca... read more
Business response:
We're sorry to hear you were disappointed with your recent experience with us, ***. We do need to allow our carriers the full delivery window of **** business days, as stated on our website, to complete the delivery before we are able to assist further. We do see a member of our team was able to assist you, and hope your next experience with Ulta Beauty is a positive one.
Youll easily take peoples money but when your carrier is telling me my package is lost your expectation is for me to wait it out. Thats absurd, furthermore when I tell you to call the carrier you tell me you cant. I work in customer service there is no way that you dont have a direct line to your carrier. You should be paying me for all the work Im doing to locate my package. Youre an unethical garbage of a company and I will never shop in your store or website again.
Business response:
We're sorry to hear you were disappointed by your recent experience with us, *****. Due to holiday demand, our current delivery window is **** business days, as stated on our website, and we need to allow the carriers that full window. We see that our team was able to assist you regarding this order, and hope your next experience with Ulta Beauty is a positive one.
Online they advertise a free gift with purchase yesterday I tried to take Atvantage of the 21 piece sample gift with order and did not get the offer. I reached out to customer service via chat and emails and they finally said it was a supply issue. This is the second time this has happened to me they bait you with a free gift then tell you they ran out . Yet the offer stays on their site..
Business response:
We're sorry to hear you were disappointed by your recent experience with us, Samar. Gift?With?Purchase offers are while supplies last and must be added prior to checkout. Upon review of your order receipt, the *** was not added to your orders prior to checkout. We hope your next experience with Ulta Beauty will be a positive one.
Placed an order, received a promotional code for 20% off the same day. Have been going back and forth via email, Ulta is refusing to honor the discount code even though the order was placed an hour before. Had I known that code would be emailed to me, I would have held off on even placing an order. They offered to cancel (not even guaranteeing they could cancel the order at all), but I would have to reorder and the items are no longer on sale. This is deceptive and unprofessional.
Business response:
We always strive to provide the best service possible to our guests, so we're sorry to hear this, ******** As it is stated in our cancellation policy we can't guarantee an order cancellation after it has been submitted. We did see a member of our team was able to resolve your issue. We hope to see you soon.
I have spent more than 4 hours of my day trying to place an order with Ulta. I keep getting an error that my order cannot be processed; try another payment method. Upon researching this error and company I am finding that this appears to be their common practice. **************** was NO HELP; they said I should call my credit card company to have the purchase approved. I have never had such a run around with a company in my life. Very disappointed. I would think in this time of sales and the economy, a company would bend ove... read more
Business response:
We appreciate your feedback, ******, as we are always looking to improve our processes. We do see a member of our team has reached out to you with more information.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 538 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
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