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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more
Business response:
Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.
I was so excited to find a salon that I would be able to go to on the weekend. I had problems with the scheduling. I received a text stating if I did not confirm my appointment, it would be cancelled. I confirmed it via text. Then I received another message the next day saying it was cancelled even though I did what was asked and did confirm it the day prior. I tried calling and it was very difficult to reach someone before work and on some of my breaks. I finally reached someone and confirmed my appointment but then receive... read more
Business response:
Thanks so much for reaching out and sharing your experience with us, *** We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointment. If you haven't already connected with our ***** Services team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method using the ***** Services cen... read more
I was so excited to find a salon that I would be able to go to on the weekend. I had problems with the scheduling. I received a text stating if I did not confirm my appointment, it would be cancelled. I confirmed it via text. Then I received another message the next day saying it was cancelled even though I did what was asked and did confirm it the day prior. I tried calling and it was very difficult to reach someone before work and on some of my breaks. I finally reached someone and confirmed my appointment but then receive... read more
Business response:
Thanks so much for reaching out and sharing your experience with us, *** We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointment. If you haven't already connected with our ***** Services team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method using the ***** Services cen... read more
I was so excited to find a salon that I would be able to go to on the weekend. I had problems with the scheduling. I received a text stating if I did not confirm my appointment, it would be cancelled. I confirmed it via text. Then I received another message the next day saying it was cancelled even though I did what was asked and did confirm it the day prior. I tried calling and it was very difficult to reach someone before work and on some of my breaks. I finally reached someone and confirmed my appointment but then receive... read more
Business response:
Thanks so much for reaching out and sharing your experience with us, *** We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointment. If you haven't already connected with our ***** Services team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method using the ***** Services cen... read more
I was so excited to find a salon that I would be able to go to on the weekend. I had problems with the scheduling. I received a text stating if I did not confirm my appointment, it would be cancelled. I confirmed it via text. Then I received another message the next day saying it was cancelled even though I did what was asked and did confirm it the day prior. I tried calling and it was very difficult to reach someone before work and on some of my breaks. I finally reached someone and confirmed my appointment but then receive... read more
Business response:
Thanks so much for reaching out and sharing your experience with us, *** We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointment. If you haven't already connected with our ***** Services team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method using the ***** Services cen... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 539 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 11:00 a.m.
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