uBreakiFix

Ruth D 

on BBB

3 years ago

Zero stars. I went in for a repair and they signed me up for some insurance plan without my knowledge or consent. Jason R said I'd need to make a $25 deposit toward my phone's repair,then used my card to sign me up for some plan. The receipt he gave me showed a $0 charge. An hour later I got an email welcoming me to this plan for $25ish per month. It took forever to find a number to contact. Nowhere online or by email can you "cancel" . I called store, was put on hold for 20 min. I called back. Someone named Tony claimed to ... read more

Lauren J 

on BBB

3 years ago

Spent 3 weeks going back and forth with this place due to miscommunication and misinformation, that I could deal with and due to the character limit not going to waste it on a small issue, below is the issue that is causing me to leave this review: I dropped off my phone, come back 4 hours later and the screen is fixed. I left, was 1 mile down the road when I tried to make a phone call, and my phone was saying it wasn't it network. I called the store from my passenger's phone and was told by **** that I could try resetting ... read more

Helder M 

on BBB

3 years ago

Not a reputable business. I took my iPad in for a cracked screen repair and after a week they notified me it would take sometime to repair because they needed their headquarters to fix it. Then they changed their story and said they in fact could fix it in store. It has now been over 3 months and I've been told several time in-store they can not get my iPad to me: "come back tomorrow." I went in a 4th time today to get it and now they're saying it's been so long it was declared "abandoned." Never notified me. Seems like it w... read more

Lena J 

on BBB

3 years ago

They (Asurion Appliance Division in San Diego) cancelled on me twice with no warning! I scheduled them to repair my water dispenser on my refrigerator. The day of the appointment, I got a text and email notice that they were cancelling and re-scheduling for the next week, 7 days later. The day of the next appt., a technician called my cell and said he wanted to come early. I said OK and came home for the appt. As soon as I got home, I got a text and email saying that my appt. had been cancelled!! I tried to call the technici... read more

Regina J 

on BBB

3 years ago

this company started out ok they are always nice and cordial. The first claim took them over a month to fix and return, further damage was caused and I ended up getting a new device. The second claim took 3 attempts to repair and it lasted for a while after the 3rd send off. A third claim they didn't accept they don't repair those anymore. So I attempted to cancel in May and in June they took a payment and now again in July they continue to take payments. Talked with a representative today and still have not gotten to the ca... read more

JANINE O 

on BBB

3 years ago

uBreakIFix (********, **) is not an honest business. This store charged my ****** to fix my phone screen but ended up doing nothing. The screen they placed on my phone was an AFTER MARKET product which does not work well on an IPhone. My screen went black a few hours after the 'NEW SCREEN' was placed. I brought it into the store to be fixed since they said I had a 1 year warranty and they could fix it. I dropped it off at 1pm. They advised that they would call me by 430p. I reached out to the store around 445pm to check on t... read more

Mauro S 

on BBB

3 years ago

- Brought in my iPad to replace battery. I tell Asurion that it is urgent. Asurion tells me that they will get it done in 24 hours - Asurion breaks screen when replacing battery - Takes two days to get new screen - Asurion tells me that I can pick up the iPad. When I come in, I notice that it does not work (Asurion did not check whether it works, before they tell me to come in). Asurion tells me to come in next day - Next day: iPad not ready. Asurion tells me to come in next day. - Next day: iPad specialist does not work tod... read more

Andrew Couchman 

on BBB

3 years ago

The Bloomington ubreakifix is incompetent. I was told it would take 3 hrs at most to fix my screen. After almost 5hrs i had to yell at the person to get them to even try fixing my phone instead of standing in front of me giving me excuses for why it wasn't ready 

carrie c 

on BBB

4 years ago

Made a claim on may 30th for broken screen. Went into device repair facility on May 31st. The service tech said she couldn't repair screen due to not being able to see full screen and run a series of test required by assurion. Yet phone was still usable.. Time wasted there, what is the point in having screen protection. Instantly called assurion customer service. Sat on hold for 15min. Customer service refunded $29 charge and took payment of $99 over phone for new device. I gave her my credit card number and she said new pho... read more