uBreakiFix

Melissa K 

on BBB

3 years ago

Horrible customer experience at the Brookfield location. Manger refused to fix device and returned it in worse condition than when I have to them. 

Lanae S 

on BBB

3 years ago

This company is a total rip off and corporate refuses to fix issues, calls not returned 

Steven H 

on BBB

3 years ago

We took our Samsung galaxy phone in for scheduled repair and dropped it off at 10am. The website for this specific story advertises they will beat any local competitors price. When we went to pick up the phone two hours later at the appointed time, they tried to first state the price match doesn't apply to them since they are a franchise, and then later changed the story to say it doesn't apply to Samsung and Apple products. The website for this specific story has a section for the "low price guarantee" with no mention of ex... read more

Georgina P. 

on BBB

3 years ago

Two representatives in your vans arrived at Racetrack in Ocala one morning at 8 am. Instead of sitting at nice tables they were at vans laughing, giggling as women walked by..... obnoxious. One chubby white male, one Latino looking male. 2 males. 2 vans...as a female I would not hire these two obnoxious clowns.i took pics. Ocala Florida 

John Y 

on BBB

3 years ago

I needed my laptop trackpad and keyboard fixed, and despite multiple assurances over the course of several weeks that they would fix it before by my upcoming trip, they failed to do so. I came to them several weeks before a trip to request my laptop be fixed, and they said they needed to order replacement parts but would call me when the parts came in. However, they never called me. I had to call them to find out the parts had already come in, now only a few days before my trip, and despite this, they said they would still b... read more

Alyssa T 

on BBB

3 years ago

They committed to providing me phone services. They said they would back up my iCloud information from my phone, since it was glitching and turning off randomly. They had me go back 3 different times that same day. I was told the first time that they would fix the issue and back up my iPhone for a fee of $25. I went in to pick it up and by the time I got home, my IPhone was already messing up. They told me to go back in and they could take a look at it, but assured me that it was backed up at least. I went back in and they s... read more

RON R 

on BBB

3 years ago

Horrible service provided by Eric. Dropped my laptop of on December 19th, 2022 with him and he informed me it would be ready within a day or 2. Since I hadn't heard anything back from him by December 21st, 2022, I stopped back in. Eric was extremely rude during this visit, told me my laptop was not ready yet and could not explain the status or expected completion date. Ultimately, he slammed my laptop down on the front counter and told me if I didn't like his response to leave and go to another store. Absolutely the worst se... read more

Sarah K 

on BBB

3 years ago

Have never had such horrible service in my life. We dropped off a working iPad with a cracked screen. When we received the "repair" the home button was not attached and was floating under the screen. We dropped it off again and when it was returned for the second time, the new screen was no longer fully attached, the home button wasn't fixed and the iPad no longer works. They refuse to refund my money - I had to file a complaint with my CC company. BEWARE - THEY ARE A FRAUD. 

Zachary L. 

on BBB

3 years ago

Asurion has forever lost my trust how the bbb has given them an A plus rating is beyond me since all of there reviews on here are appalling and un-handled. I used there home protect program for the first time after paying for it for a year and a half and the very first claim i had was denied. They labeled it as a bio Hazzard because the quote (found bug droppings), they then told me that on top of my monthly payment and deductible I would have to pay a professional company like Ubreak I fix to clean it and then send them the... read more