uBreakiFix

Calvin C 

on BBB

3 years ago

April 7- 1207pm Dropped off my laptop with a cracked screen to get the screen fixed. Laptop was purchased new in December and was used several times before the screen got cracked. April 22- Called twice and got a busy signal after about 3 mins on hold. Checked online and it said the parts were being ordered. May 19- June 12 Checked online and it still said the parts were being ordered. June 12- Checked online and it still said the parts were being ordered. August 22- 1240pm visited the store for an update since I hadn'... read more

Tracy B 

on BBB

3 years ago

I have been dealing with fraudulent "easy repair or replace" claim since July 2022. I have sent a surround sound speaker system back 4times, two of which they say they couldn't find anything wrong and it still does not work. Same problem, no sound. I cannot believe they have no resolve. The ridiculous amount of time I have spent at the *** store on the phone with asurion because there has been a problem NO LESS THAN 34min EACH time! Once 48min and I couldn't leave as they needed to talk to ***. Each time I send this back for... read more

Hamed B 

on BBB

3 years ago

I opened an account with this company to insure all my electronics devices in my house. Paying them for 12 months straight before I claim for anything. I had 2 tables with screen cracked and filled those claim 2 weeks ago, almost call or email them on daily basis about my claim status, they were never approved or got resolved. I had enough and have decided to close my account with this scam company for good. Please don't open an account with Asurion. They are not real. Strongly don't recommend them. 

Rene G 

on BBB

3 years ago

I have to send my tablet for repair after they received never called me or sent an email for status of my claim after 3 months I called them and they don't know want happened with my tablet. they keepen random me from department to department and nobody can be able to resolve this matter. I want to advise everyone not to do any business with this company Asurion home protection services Because they are scamers Offered by you cellular telephone company and deducting months after months a payment from your bank withing the lo... read more

Louis B. 

on BBB

3 years ago

The customer service is absolutely ******, they replaced my screen only to have it function improperly (the camera no longer worked and random colors moved across the screen), then promised to fix it, but didnÂ’t. 

Delia C 

on BBB

3 years ago

talking with a representative, I was told they would call me in a week. Took me two hours on the phone with ***** to find my ipad which was sitting on some random ***** store with just my name. They didn't even have a return address. The ***** representative says "this happens all the time with that company" also looking at other reviews this happens a lot except for most the ipad is damaged or missing. Asurion wasted my time and money and I still have a broken ipad. Now I have to spend more time on the phone trying to get $... read more

Enzo S 

on BBB

3 years ago

I filed a claim almost 1 month ago on my ******* phone due to damage that makes the phone screen impossible to see at times. They stated the replacement phone was on back order, but would have to wait 3-5 business days before they could offer another product. A week later they sent me a refurbished phone that did not recognize/see the SIM card 95% of the time. Immediately after installing the SIM card you could make 1 phone call or send 1 text. When you attempted a second call it would state something like "please install SI... read more

William M 

on BBB

3 years ago

I took my ***** Watch to this company to repair a blank screen. After 3 attempts, I received the watch back in working order. What they failed to advise is that the watch was not longer water resistant to original specifications. It failed the moment I took Watch into pool. When asked for a refund, they told me they cannot guarantee the watch would be water resistant as it was returned to me. They take no responsibility for their actions directly causing my watch to fail. 

Alan P 

on BBB

3 years ago

I called the location at Carmel Village about repairing the USB-C port on an iPadPro 11 2nd gen which was 17 months old. I was told that this was a common problem and they could fix it once they got the part. I had been able to charge the iPad to 100% each day but it was not a simple as it was before the port was not tight. Once the part arrived I carried the iPad in on July 7, 2022 and was told that it would be ready in three days. The iPad had 80% charge and was working fine and the person who took the iPad checked the acc... read more