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uBreakiFix
- Retail
- New Braunfels, TX
About this business
Location details
156 TX-46 Suite 150, Ste 150, New Braunfels, TX, 78130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
WORST CUSTOMER SERVICE EXPERIENCE AT THE LOCATION ON PACIFIC HWY IN FEDERAL WAY, WA!!!! The staff are rude, incompetent, and unprofessional. It took them 8 days to replace a crack screen on my iPad. When I called to inquire about the status of my iPad after 8 days, they had difficulty finding my information and the employee named RAYMOND was extremely unprofessional and argumentative. When I asked for the store manager's name as I wanted to file complaint, he became argumentative and said "Go ahead and file your complaint!" ... read more
Business response:
Thank you for your recent review. We're sorry for your experience. For further assistance, please call us at (877) 320-2237 (press option 3), or email us at support@ubreakifix.com, and we'd be happy to help."
They busted the screen on my touch screen computer ** pavilion 360 (reversible)and told me to get a new one. Unbelievable! I took it in to get the green lines off my screen and after several calls from me back and forth got it back,-touch screen doesn't work and the screen was sticking out on the bottom right side. When they handed it back to me the computer was closed and David told me they could not fix it. When I got back home and opened it up the screen came out. I took it back out and told them all i wanted was to have ... read more
Business response:
********, I do apologize if we were not able to keep up with the expectation you had for us. Unfortunately, with your device along with many other parts nowadays, there seems to be a shortage on supply. We are currently unable to locate the screen on your device from any of our distribution channels. We would love to repair your device, but there is just no way for us to at this moment. If you have insurance on this device, I would recommend filing a claim to get a new device replacement. If not, please check back with us in... read more
I took my phone in to get my screen repaired because there was a minor crack and it took them 5 hours to get it fixed when the person I called said it would only take two hours. When I went to pick up my phone nothing worked on it and there were dead spots on my screen. I immediately told them that nothing worked on my phone and told me that I could bring it in first thing the next morning to get it fixed. So I took it in the following morning and told them what was wrong with it, ex: apps weren't loading, fingerprint id not... read more
Business response:
Thank you for your recent review. We're sorry for your experience. For further assistance, please call us at (877) 320-2237 (press option 3), or email us at support@ubreakifix.com, and we'd be happy to help
10/07/2021 I brought in my phone with a cracked screen and it was working perfectly fine and the rude manager returns me my phone "fixed" but it was actually completly broken and not even able to turn on and retrieve photos. I have not heard from the business and my phone company did another claim to send me a new phone.
Business response:
I am emailing as I don't get my mail at my store as often as I would like. This case, the customer came in with an insurance repair for her phone and one of my new techs did the repair. He left an adhesive tab on it that should have been taken off. She brought the phone back and we took off but the phone stopped working. Being that it is an insurance repair we had to refer the customer back to Asurion, the insurance company. We can not do a re repair on these as the insurance company wants to make it right and send the custo... read more
They gave me a new battery for my cell phone which is working just fine. However when I tried to pay with my credit card, I was told that the card was rejected. I handed them another Credit card and was told that their machine was not working. The staff member asked me if I could get cash. When I gave them the cash, I assumed that I would not be charged by the credit card companies. However, both credit card transactions had gone through. I was luckily able to cancel both charges.
This company is a SCAM. They took our money and now are denying a claim for repair on our TV. I repeatedly sent them the receipt showing the make, model, serial number of the item as well the line item showing we purchased the plan. The original receipt is on thermal paper which does fade, but the line items are visible and I even have ARROWS pointing at the information they are asking for. They STILL denied the claim saying they cannot obtain the information that the ARROWS are pointing to. A farce of a company and folk nee... read more
Business response:
In reference to your review with the Better Business Bureau, thank you for feedback regarding your claim experience. At Asurion, our goal is to maintain a high level of customer satisfaction. Please feel free to contact us if further assistance is required.
this company is engaged in bait and switch tactics -- will never try them again and will tell all I can to avoid you. Their web site showed $99 cost to replace iPad battery, and also offered $10 off discount code. Employee at your store today told me the discount wasn't valid except at "corporate stores" and then quoted me $149 for battery. I am also sending this message to the ******* Better Business Bureau.
I recieved wrong information. I feel like I was scammed by ubreakifix. I contacted them before making a mobile appointment to ensure that my insurance will cover the cost. They started that once the $30 option comes up, that means the insurance will cover the fee. Ok fine. When I got my confirmation, there was nothing about a remaining balance or anything. So I assumed my insurance did cover it. The man came to fix my phone and before repairing it, he didn't say anything about a price. He proceeded with the repair, he comes ... read more
Business response:
In reference to your review with the Better Business Bureau, I would like to offer my apology that your experience with Asurion did not meet your expectations. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.
I searched the internet for "****** washing machine service repair service in my area" yesterday. I had to turn off my phone last night due to so many offers during the dinner hour. I didnt have time to check my emails or my voice mails this morning. At 3pm a pink truck from "******** Repair Service" showed up and the serviceman at my door telling me he was there for my "Scheduled service"! I told him I had scheduled no such service! Then I saw an email from this company AsurionUBUFix informing me that I needed to con... read more
Business response:
In reference to your review with the Better Business Bureau, thank you for feedback regarding your claim experience. At Asurion, our goal is to maintain a high level of customer satisfaction. Please feel free to contact us if further assistance is required.
Frequently asked questions about uBreakiFix
How is uBreakiFix rated?
uBreakiFix has a 4.1 star rating with 868 reviews.
When is uBreakiFix open?
uBreakiFix is closed now. It will open at 12:00 p.m.
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