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uBreakiFix
- Retail
- New Braunfels, TX
About this business
Location details
156 TX-46 Suite 150, Ste 150, New Braunfels, TX, 78130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I had a terrible experience with the 'manager' Ryan at UBreakiFix; 16950 Wright Plaza Suite 101 that your company sent to repair my phone. He refused to even answer my calls, I would be placed on hold, his staff would speak to him, then come back to tell me he wasn't available and he could call me back in a week. Well, he never once returned a single phone call of mine, even a week later! They were supposed to refund me back money and declined. I'm very disappointed in the way they handle business. There was nothing professi... read more
Business response:
In reference to your review with the Better Business Bureau, I would like to offer my apology that your experience with Asurion did not meet your expectations. Someone will contact you within 48 business hours to address your concerns.
I do not want to play the race card, but this place is towing the line. Worse customer service I've ever experienced in my life. XXXXXX - I got what they call Black Screen. Took my phone to T-Mobile and they stated that Ubreakifix could fix the phone on the spot. This location ***** NW 122nd Terrace) is right around the corner from my house (less than 2mins). Arrived after 3pm on 9/4/2021- the clerk (think his name was ******) took my phone and told me they would be unable to fix the phone today (Saturday) - because the proc... read more
YouBreakitIFix is an incompetent repair business, I will never take my device to them again!!
Business response:
In reference to your review with the Better Business Bureau, thank you for feedback regarding your claim experience. At Asurion, our goal is to maintain a high level of customer satisfaction. Please feel free to contact us if further assistance is required.
Staff was kind. But they didn't ask if we had the Asurion Insurance, even though they are an Franchise owned by Asurion. I did and within one hour of phone repair it was realized. BUT I AM OUT ALL THE MONEY as their staff hands are tied, they can't do anything on their end. (I actually qualified for a replacement with the insurance I've been paying for for YEARS! Then, after 4th call with Asurion, Rep told me to take phone back to their own repair shop (uBreakiFix), ask the shop manager to remove the replacement parts. Then ... read more
Business response:
Update...I did reach out for two reasons. The new replacement screen/battery were bad, so had to go back and get that resolved. When speaking with store staff again, they don't know why the Business Comment Replay was to give them a call at my convenience to get a different resolution...but NOT TRUE. Staff/Management's hands are still tied and not able to refund the money or even call Asurion on my behalf. They also said that the training they received does NOT include asking their customers if they have insurance BEFORE sta... read more
I went to their Lower East Side shop to have a battery change for my cell phone. I was quoted $130 for the total work. To me the price a little high for just swapping out the old battery with a new one, so I just walked out. I've done my homework and I know the battery itself retails around $25. Also while I was there they wanted to charge another customer $25 for a glass protective screen for his iPhone. I went around the corner to another shop and they charged me $65 for the same repair.
Took my fully functioning phone with a minor crack in the side to uBreakIFix at 1071 West Broad Street, Falls Church, VA 22046. I went to pickup the phone but it wasn't ready. After many unanswered calls, when we went to pickup the phone 2 days later, the guy says he tried to fix the screen but he thinks the motherboard is dead. Now I have a phone which turns on, receives call, etc but no display. They broke my phone but don't have time to fix it. I had used other UBreakIFix locations multiple times with no issues. They don'... read more
Business response:
In reference to your review with the Better Business Bureau, I would like to offer my apology that your experience with Asurion did not meet your expectations. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.
avoid. avoid. avoid. lies, upselling and wildly unprofessional. poor service. rude.
Business response:
In reference to your review with the Better Business Bureau, thank you for feedback regarding your claim experience. At Asurion, our goal is to maintain a high level of customer satisfaction. Please feel free to contact us if further assistance is required.
I had a new program added on my laptop and while that seemed to take care of my original problem my laptop was returned to me with a new problem. They screwed up the configuration of the mouse and gave me the run around about fixing it. They still have not fixed it and it makes getting business on computer really hard to do. I am not happy because I paid for a service that was made worse. I expressed to them that this laptop was used for business yet they have taken my money and have blown me off and have not followed throug... read more
Business response:
In reference to your review with the Better Business Bureau, I would like to offer my apology that your experience with Asurion did not meet your expectations. Someone will contact you within 48 business hours to address your concerns.
I scheduled an appointment online like I was prompted to by the website. I was under the impression that the repair would be 150 or less. I asked customer service for a quote and was told it would be "fair priced" and I inquired further and was still left with the same impression. The customer service line was terrible and constantly made vague comments and avoided solving my issue. I was on hold several times, sometimes 10-12 minutes at a time. I was hung up on several times or transferred to random stores who apologized an... read more
Business response:
In reference to your review with the Better Business Bureau, I would like to offer my apology that your experience with Asurion did not meet your expectations. Someone will contact you within 48 business hours to address your concerns.
Frequently asked questions about uBreakiFix
How is uBreakiFix rated?
uBreakiFix has a 4.1 star rating with 868 reviews.
When is uBreakiFix open?
uBreakiFix is closed now. It will open at 12:00 p.m.
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