uBreakiFix

Adam A 

on BBB

3 years ago

My phone screen broke in December 2021, I went for a repair to one of the stores, they swapped the screen, however the fingerprint sensor stopped working. I went to the store, they said it was a software issue, "repaired" it, it worked for a week, then broke again. I returned to the store again, they "fixed" it again, it worked for 24 hours, then stopped working again. This went on for several months. I had to go on vacation, left with the issue still not repaired. I have the email chain as proof. I came back home to find ou... read more

Betsy D 

on BBB

3 years ago

Went to UBreakIFix for a new screen on my cell phone. Had to go to the Akron location because it was the only one who supposedly had the screen. Traveled over an hour from our home. Checked in with tech who said it would be 1 hour and 30 minutes. Came back and tech said he could not fix my phone because the replacement screen he tried had 3 pixels on the side. Handed my phone back to me with the top right of screen severely cracked into the corner and very sharp to the touch He put a screen saver on it. I said, "what am I s... read more

Julie T 

on BBB

3 years ago

Absolute WORST company I have ever worked with. Complete delays and lies, blank promises of repair or refund for the warranty coverage i PAID for, then just to have the case closed stating it is not covered after nearly two months of inconveniences and blank promises. Why is this company sitill in business?? We purchased a TV about a year and a half ago, It was expensive and 82". When we bought some new hardware and connected it, all of a sudden, the screen had numerous lines in it and would not display a picture. I original... read more

Kimberly U 

on BBB

3 years ago

I wish I could give you a zero! I am so tired of dealing with Asurion to just get a phone that actually works! They still hasn't sent me a working phone and it been 8 days. They even sent me a phone that had been reported lost or stolen then tried to say I was the one that reported it lost or stolen! They even put a lock on my line so I can not use my number if I had a working phone!! The phone i am using is a phone they mailed me but I can't talk on it! I have had this instance for at least 10 years and have paid my deducti... read more

Robert J 

on BBB

3 years ago

Terrible experience. Brought a table to the Springfield location, held it for two weeks before telling me they could do nothing with it. Found a reputable company, it was fixed within days. Don't recommend them. They just have a cool name, otherwise horrible service. 

Emilye S 

on BBB

3 years ago

I went into the store for a ******* cell phone screen repair. The rep in the Arlington TX location told me ******* had a promotion for a $99 repair. She was very nice and helped me completed the appointment request on the ******* promotional webpage......here's where it TANKS! She then explained to me that the store ******* equipment was down so they could NOT DO ******* phone repairs. She booked in on Tuesday (this was a Sunday). On Tuesday I called, and they still had no had the equipment fixed and they advised me to call... read more

Beth S 

on BBB

3 years ago

I enrolled in Asurion Home+ in March 2022, after visiting a U Break I Fix store for a cell phone. In June 2022, I attempted to file a claim on a laptop with a cracked screen that had been dropped. The instore employees said I had to fill out a claim online. I completed that confusing process on June 15. Asurion did not send packing materials for me to send my laptop out for repair until July 1 and only after I twice called customer service to follow up. Because I live in a rural area, I could not get to a *** drop off until ... read more

TAMIE S 

on BBB

3 years ago

UBUYITIFIXIT Store was amazingly awesome!! I was so lost without my phone and need it to sign into work. He explained what they could do and showed me and fixed it in about an hour!! I appreciate them so much!! I highly recommend them!! 

Doug P. 

on BBB

3 years ago

Wish I could leave a zero star review. First I start claim about my galaxy and my daughters iphone my phone has to be mailed hers they will come to my address.I set appointment for daughters phone and send mine back.Her first appointment they dont show up 2 hrs after they was supposed to be there I get voicemail that tech isn't going to make it....And told I need to call so I do guy I talk to knows nothing asks for pin which I give tells me its wrong I tell him I can get on site with that same pin he says well if u can go ah... read more