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U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Very deceptive business practices! We reserved a truck 2+ weeks before our move and received a quote for a specific dollar amount of slightly less than $500. About ******************************************************************************************************************* proximity. I agreed to a slightly larger truck that was 35 minutes away and was informed that I would be required to pay the difference for the larger truck even though it was not the size I requested and it was through no fault of mine that they did... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I would like to believe that if Uhaul was a ******** owned company it would have better service for *********. Uhaul punishes people who live in smaller communities by keeping the larger trucks in bigger cities and if someone in a smaller town wants to rent a larger truck, they have to go pick it up themselves and pay the extra mileage from the bigger city. Even with three weeks notice no one from Uhaul can go pick it up and bring it to you for your convenience. Terrible customer service and a very underhanded way to **** mo... read more
Business response:
Hello *****. I apologize for any issues you had with your reservation. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
The **Boxes are a SCAM! DO NOT RENT THEM OVER OTHER OPTIONS. I rented two for a cross country move thinking they were a good deal at ~$2k. Now they want to charge me ANOTHER ~$2k to unload them which was never discussed in advance. They have my belongings so what am I to do other than pay them an undisclosed additional fee of almost DOUBLE.
Business response:
Hello, Thank you for reaching out to us regarding your concern with your U-Box order. We apologize for any frustrations that you may have had during your move. We have reviewed the details of your contract. Unfortunately, we will not be able to match the same delivery rate you were charged for the origin. When you made your reservation online you only made it for the origin and the shipping portion. When making the reservations on uhaul.Com if you complete the reservation with the destination, it will give you all the option... read more
Read the fine print. Safe Move/Safe Tow DOES NOT cover your contents if the U Haul is stolen. I've rented from them for years and have always gotten this coverage. My rented trailer was stolen. When I filed the claim they denied my claim saying it only covers for damage to contents from accidents. Thefts are excluded. Given the prevalence of thefts these days it would be good if their website materials stated this explicitly.
Business response:
Hello ****, I apologize your rental equipment was stolen. For any issues or concerns with Repwest, please contact them at ************** or contact your adjuster using the contact information you were provided with your claim.
The story is much longer than this as I've been trying to get this resolved for TWO WEEKS & have spoken to FIFTEEN people to no avail. I reserved 3 U-boxes & was quoted $1642.60 I asked the agent twice if the $1642.60 was my final total because I was comparing prices. She told me yes twice. I called back again because the price seemed low & was assured that was my all-inclusive *************** be no surprise charges/fees. They took a payment of $512.38 leaving $1130.22. Once I was in ** I went to the website to pay the $1130... read more
Business response:
Hello *****. I apologize for the issues you had with the rental charges and trying to get a resolution. I reviewed the existing complaint file and see you were emailed on 21 Sep 2023 notifying you this amount would be refunded. Refunds normally reflect on the card account within five business days. I apologize again for any inconvenience and if we can assist further, please let us know.
I rented a Uhaul In August 2023 for a move for my daughter from ****** ** to ******** *******, for September 17, 2023. I filled out all of the online information and picked a location for pick up. My son would be flying to ** to pick up and drive the Uhaul to ********. I was sent the information that we were confirmed. About 2 weeks before the move I received a phone call from UHaul stating that there were no Uhauls in *********, we talked through this and I had asked if there would be any in ****** to pick up, she informed ... read more
Business response:
Hello ***, I am sorry about the issues you had with all your reservations. Your concern has been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for any inconvenience.
DO NOT USE. I rented a u-box from them to move my things from AZ to **. They didnt pick up my u-box to bring it to the facility until 4 days after it was dropped off (it was supposed to be picked up same day). Worse yet, no one even contacted me to let me know. I found out when I called them. My box was supposed to be delivered on 9/15 (guaranteed). It is now 9/18 and it still has not shipped from **. Again, no communication. I called them. They dont have any answers and have not contacted me even though I filed a complaint.... read more
Business response:
Hello *****, I am sorry about the issues you've had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The UHaul at **************************************************************** has a very loud garbage pickup Monday and Thursday between 3:30-5 am. I sleep with earplugs and updated windows and still wake up to dumpsters slamming. The local manager asked me to contact Corporate, saying they cant do anything. Corporate told me to call the police, meaning its on me to record and measure noise levels. There are many houses near this UHaul and this isnt a responsible answer by the company.
Business response:
Im sorry ************ is experiencing an issue with garbage pickup at our U-Haul location. Unfortunately,we have no control over the noise garbage pickup causes. I would suggest ************ contact the waste management company to see if they can adjust the time they schedule for garbage pick up in the area. We are very sorry for the inconvenience he is experiencing.
Worst company in the world to deal with went to a location to get a reserved truck filled out paper work and paid for truck went to get the truck and it was broken had a flat tire that location didnt have any more trucks so I was sent to another location 30 minutes away and when I got there was told that I had to pay again for the truck that I already paid the other location for long story short left without the truck and called customer service and was told the charges were refunded just at to have the money taken from my a... read more
Business response:
Hello ******, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 758 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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