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U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
The company customer service is awful I spoke with a manager ****** and she advised me to go get my pregnant wife although a duplicate license was provided they seek to find no solution
Business response:
Hello *******, I am sorry about the issues you had with the self-pickup process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a U-haul truck and bought the extra insurance just in case anything happened. The truck would not start and it was packed with my appliances including my fridge that was full of food. The service came out and could not fix it because it was a fuel pump issue. This was around 10:30 at night. They towed the truck to my new location and arrived at approximately 2:30 in the morning. I had to get movers back out the next morning to unload the appliances and of course the heat ( I live in the *******, ***** area) all of t... read more
Business response:
Hello ******, I am sorry there was a mechanical problem with the truck which caused additional issues for you. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-haul is not a business that does good for the people. I feel that they did not explain things. In a way where you can understand it. I'm pretty much I feel that was ripped off. The managers didn't wanna do anything to help me. Customer service was poor.
Business response:
Hello *********, I am sorry about the issues you had with the dispatch process and your final rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible service and very dangerous. I rented a U-haul truck for a one way trip, to pick it from one location and drop at another. I picked up a location in **** as a normal Uhaul rental station with their office. I am not from **** so I flew there. Upon landing and while at airport they texted me saying my pick up location was now different. I had to spend more money on Uber for a far location. The Uber driver asked me if I was sure to go that area which is a high crime area and unsafe. Upon arrival, it was a very old furni... read more
Business response:
Hello Kash, I apologize for the issues you had with the location and rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I was forced to go to two separate locations to pick up a truck. Upon arriving, an agent told me my completely valid license was expired, then cancelled the chat. I tried again, and she said they didnt accept photos of licenses, only physical copies. Okay, fine we made a new reservation in my friends name and went to the location they sent him. Upon arriving, his reservation was also cancelled, stating his **** debit card was a prepaid card and wouldnt suffice. We spoke to customer service and were told we were 1) ineligible... read more
Vehicles are very poorly maintained, I don't consider the road worthy. I think they need to have annual DOT inspections so they are forced to repair them. Below is a copy of my review to them after renting a 26 footer. The truck we used is in need of major repairs. The brakes were screeching really bad. It needs a tune up severely. Poor truck runs and smells like a70's ***** The steering system (tie rod ends, stabilizer bar links, ****** arm etc.) Is all very loose. Exhaust system, it there actually is one on it, is totally ... read more
My wife and I were originally supposed to pick our truck up at U-Haul Storage ********** Lake. About two days before pick-up, we were contacted by phone and informed that the pick-up location was moved to an authorized dealer, called Dealers Choice on ***** Road. We arrived at this authorized dealer at 8 a.m., which turned out to be a rundown car mechanic shop. After waiting nearly 20 minutes of waiting, the representative drives down the narrow roadway and proceeds to explain that, there are no furniture pads or appliance d... read more
Business response:
Hello *****. I apologize for the issues you had during the entire rental process. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
My property was stolen from Unit G-128 at the 40th St storage in **********, **. Its been over a year since I filed a police report and claim with Rep **** ********** as instructed to do by the manager at the time. U-Haul, according to the ********** ****************** has refused to cooperate or turn over video surveillance regarding the incident. They are on the 3rd different manager since the theft. None have cooperated. I was told to just file a claim. Thats why you purchased the extra insurance. The insurance company cl... read more
Business response:
Hello *****, I am sorry about your storage unit. Your concern has been documented and forwarded to the appropriate management teams for both Repwest and the location to address directly with you. I apologize again for any inconvenience.
I rented a truck for my move. The day before picking up my truck they offered me a 10% discount to drive an extra 30 miles to pick up my truck. When I arrived they only had the truck with no Dollys. Then they told me I would need to drive another 37 miles to get the dollys. After I was offered $50 for the trouble. This is a joke and done if the worst customer service Ive ever had to deal with. I will never use UHaul again.
Business response:
Hello *****, I am sorry about the issues you getting the dolly. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 758 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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