This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My entire U-Box experience and move has been marred by the organizational incompetence of U-Haul and a lack of accountability between departments. I made a move to ** from ********** to start my first position in my career. The expected shipment date was 8-9 with movers hired for the 10th. I called on both the 7th and 8th to speak to separate associates to confirm that indeed my shipment was on the way, and they both said yes. I get notification the day it was to arrive that it had, in fact, not even left **. The associate i... read more
Business response:
Hello *******, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I got Hitch and wiring installed and this is how bad it is. No response from the manager at ******* yet.1. I told them on phone this is 2014 SQ5 yet they ordered a hitch for 2013 and screwed it up.2. ********* said he has to drill holes in the hitch to install, I check online this is 100% wrong. I am worried about where he will drill the holes.3. Bumper is 100% mis-aligned, attached images and video. Emailed the support yet no response.4. Wiring is hanging loose, seems 100% wrong here.5. Also I see loose screws, I am worried... read more
Business response:
Hello Atul. I am sorry about the issues you had with the hitch/wiring installation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We rented a trailer online; and somehow an order for "Moving Supplies for a 20' truck" was entered. When I contacted Uhaul, they said the order form is automatically populated as a CONVENIENCE, and the customer must check the box "NO, I do not need these supplies, or the order is created. They gave me the option of returning the items, but I explained they were delivered to our old address, and we now live 600 miles away. They stood by their policy of creating the order for supplies. This is FRAUD. I disputed the charge with... read more
Business response:
Hello ******, I am sorry about the issues you had with your online order. When making the reservation, you have to select either "Add These Supplies" or "No thanks, I do not need supplies" in order to proceed with the reservation. I documented your concern and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I wish I could give them zero stars....I rented a truck from them to go to ************ ** when we got there the drop off location in ************ ** was closer so we called the number on the paper that they gave ** and ask them if it was ok to drop it off there, they told ** yes it was ,when got to the drop off location in ************ we called them again and ask the lady again "are you sure it is ok to drop it off at said location" she replied yes as long as you let us ( uhaul) know the location...now UHAUL STOLE 300$ OUT... read more
Business response:
Hello Adreienne. I apologize for any issues you had with the drop-off charges. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of manager address your concern. Thank you and I apologize again for any inconvenience.
If I could give U-Haul negative stars, I would. DO NOT use their UBox pod service if youre planning a cross country move. We moved from MO to MA & no one knows where our pods are. U-Haul corporate says they reached our destination one day late, but theyre not here. Our local U-Haul says they cant even accommodate a trailer so theyre not here. We dont have clothes, beds, desks. Were missing work & sleeping on air mattresses. And zero answers from *************************** are out $3018 & all our stuff. What I DO have is no ... read more
Business response:
Hello ******. I apologize for any issues or confusion with your U-Boxes. They are at U-Haul ********************************************* Of ***** **************************************************** **************. If you want to schedule delivery, you can call your local scheduling office at **************. I apologize again for any inconvenience.
The *********** **. Uhaul employee had her 5 year old son running around the business. She asked him to lock the doors due to it being close to closing time. The employee didn't go over no paperwork with me and with getting a truck and a car trailer going one way She failed to explain how to put the straps on the tires which she connected the straps wrong and they kept coming lose and the straps got tangled to the point we couldn't get them undone. Had to call roadside assistant only to wait 2 hours for them to show up and a... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a uhaul for a move 30 days in advance. They moved the pickup location once but kept the reservation and made no changes. Two businesses days before the move they called and told me that they could not honor the two days that I reserved and could only have it for one day due to fact that the area was very busy. A reservation is a reservation and they should keep it without change if they accept it. What if I didnt pay part of the bill because I dont have enough money. Poor management. They will type a kind response... read more
Business response:
Hello *******, I am sorry about the issues with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Terrible and frustrating experience. The location wouldn't honor the written quote I showed them, and sent me away empty handed when I told them that I would file a claim for the extra.Quoted price: $426 Price they tried to charge: $570 Price eventually paid at a different location and after much grief: $330 WTF? Is that any way to run a business?
Business response:
Hello ****, I am sorry about the issues you had with trying to have ********** honored. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This uhaul *****. Does not allow one way rentals. Only round trip. So must return it back to there site. Thats blows. Not how uhaul supposed to be. At the uhaul off **** w international speedway in ************ flordia
Business response:
Hello *****. I apologize for any issues with your rental details. Unfortunately, I was not able to find the rental in question using the information in the review. Please provide the order number and name on the order so we can look further into this for you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 758 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com