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U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Absolute worst experience I have ever had with a company or service. Would have given negative stars if it was an option. Started off with having to pay almost 4x the amount to rent a trailer from ** to SC as it is to go from SC to **. Rental total was over $1000!!! When we went to pick up, there was a hassle picking it up and then trailer latches were broke. Had to go to different location, get charged a second time, to get another trailer which ended up being a piece of ****, not worth $500 (but had to pay over $1000 to re... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The truck was filthy, the "no contact" checkin took 45 minutes and two visits to the counter because the app is glitchy, and I was unapologetically informed that the furniture roller I reserved wasn't available. A frustrating experience compounded by brutally bad customer service. Never again.Based on previous reviews, I expect U-Haul is going to respond with its usual insincere boilerplate apology.
Business response:
Hello *******, I am sorry about the issues you had with the pickup process and the equipment. I sent you a gift certificate for your inconvenience. This is good for two years and can be used for anything sold or rented by U-Haul. I apologize again for any inconvenience.
I'm a little late writing this because life gets in the way. We reserved the Uhaul the first of Sept and took a weekend to do so. We went on a Saturday to the Uhaul in ************, ******. I was planning on using the app because we knew it would not be open. I did not know we had to fill out a long list of things via our phone on the day of in order to complete our order. There was nothing in the emails leading up to the rental day that prepared us to have any of the information ready. We were in the parking lot with none o... read more
Business response:
Hello *****. I apologize for any confusion and frustration you had with the self-pickup process. An email was sent to the email address on file on 9/4/2023 5:25:50 PM with the following information:Please remember to bring your driver's license. Additionally, be ready to provide a minimum of (2) of the following:Additional Contact - Will be ***************** Employment - Will be ***************** Relative's Information - Will be ***************** Passport (Not Expired)Residential Lease Agreement (Current)Every U-Haul custome... read more
I moved into my unit at the Lost River Storage Facility and my unit was a climate controlled unit on the inside. The contract stated secure and safe with cameras and code to enter. They provided the locks. I moved my items in two units in April of 2023 and that was the last time I entered the units. I received a phone call from someone claiming to be from the facility in early September and stated my unit was not secure. I am not sure how this was since I had not been there since April 2023. I promptly went to the unit it wa... read more
Business response:
Hello ********, I am sorry about the issues you had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I have never in all my 52 years written a review, good or bad. But I looked up how to do it because the I felt so strongly about how I've been mishandled. I don't even expect your company to do right by me, this is just me venting because the big, million (at least) dollar company always wins, right? From hidden fees, to not being able to find my U-Box...whaat? It took a rep over 30 minutes to find it because it had never been checked in (whatever that means) after 3 months in your possession. Then I finally call to inquire ... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Im currently renting a storage unit at ******************** and was told by an associate named ********* that I was to receive a free month on my rental unit and to call or come in to receive that offer since I had paid my rental amount when I moved in on 8/31/2023. So that it would be processed for my payment that was due on 9/30/2023 did as I was told. I called I reached out through the call center since all of my calls was redirected to them. The call center have sent messages and so have customer service to the gm ******... read more
Business response:
Hello *******. I am sorry about the issues you had with your storage fees. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I was denied service because my alternate contact owe U-Haul money. EAlert customer service representative ******* ( whom decline to provide her last name, supervisor, or any other manager request ) told me that it is U-Haul's company policy to not rent to anyone whom has any affiliation with any person that owes U-Haul money. ******* stated to me that in order for me to rent a truck or U-Haul to rinder service I would have to pay the $42 on the alternate contacts behalf. Keep in mind this is not my bill it does not belong t... read more
Business response:
Hello ******, I am sorry about the issues you had trying to pick up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a uhaul and dolly over two weeks ago. When I get here to pick up the truck and dolly. There is no dolly to be had! The only thing I was told is that they could only take the price of the dolly off.. however because I reserved it the reservation is not being honored.
Business response:
Hello ******, I am sorry about the issues you had with not receiving the support items. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My reservation was changed and then canceled the day before our move. I was told I was wrong and then after getting a manager, all he kept saying was they were busy and he was trying to help. They took no responsibility for their actions. How is someone allowed to alter my reservation and get away with it. They have access to my debit card information and wont take responsibility for their workers. Now we are stuck in a terrible situation and they want us to pay and drive miles out of our way for their wrong doing. They have... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 758 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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