This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
****************** and Last-Minute Cancellation I am extremely disappointed with the service provided by U-Haul Moving. We made a reservation for a moving truck a month in advance, and received a notification that our reservation was canceled 4 days before we move. We were suggested to travel from ********* to ****************** to pick up a truck for our move to **********. I caution anyone considering U-Haul as we have come to find out this has happened many times with friends/family, some of them having cancellations the ... read more
Business response:
Hello ******, I am sorry about your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I contacted U-Haul to get a quote for 3 boxes to be delivered to my home in ******, ******* and delivered to a new home in Winsdor, *******. The price was very good and their responses to questions quick and clear. The move was booked for drop off for the 2nd of November and pick up November 5th. The boxes were dropped off in the time frame we were given and placed exactly where we wanted. The driver was efficient, cordial and professional. As we were packing the boxes the next day, the 3rd, we realised we would need one mor... read more
Business response:
Hello ***********. Thank you very much for your kind words! I am incredibly pleased to know the entire process went so well for you. I will reach out to both areas and share your review. Thank you again for taking the time to share this and if we can assist with anything else, please let us know.
I was told over the phone by a Uhaul rep named ****** that I had till 9:17am on November 5th to return without being charged a new day. She informed me the ****** location was open till 7 and I specifically called and made sure I wasn't going to be charged because I was running behind by 40 minutes. She told me over the phone to take my time. The gentleman **** at the ****** ************* location did not believe me and said that's not how it works. He was rude. No customer service. Very pompous.i was appalled by his demeano... read more
Business response:
Hello ***********. I apologize you were charged the extra day and it was handled in that manner. I reviewed the existing complaint file and see this was already refunded back to you. I apologize again for any inconvenience this caused you.
Interesting how every review here is negative and yet ...depending where you look all positive. That's because uhaul controls access to reviews. I had to push customer to actually suggest that I can review here. Forget about doing a ****** review they only send links to review your pickup and drop-off location which for the most part is NOT the issue. Seems really unfair to give a poor review to the mom & pop stores where we pickup and drop-off. The real problem is uhaul itself. Doesn't give a **** where you get your truck .... read more
Business response:
Hello *******, I am sorry about the issues you had with the reservation and the process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I called to have my contact information removed from their database. My information was used as an "emergency contact" and I received a letter informing me of delinquency. I had to repeat myself 5 times, eventually one female and one male said they cannot find my information, but their office sent me a bill?! The unprofessional male closed the communication line. I called back and spoke with the same unprofessional male, he interrupted me and said he is not dealing with me, he closed the line again. This review site prompts ... read more
Business response:
Hello ******. I apologize for any issues you had. Unfortunately, I was not able to locate the order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
This U-Haul has provided the worst experience I have ever had with a U-Haul facility. They have made more mistakes that exhibit a lack of competence than any business I have ever patronized. I would not recommended anyone use this location for rental or storage services. They do not properly check in vehicles and will charge you for services you did not render with the business. My one regret is selecting this U-Haul for my moving and storage needs. Never again.
Business response:
Hello *******, I am sorry about the issues you had. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They overcharged me like $200. I was supposed to be charged 64 got charged 238 for some cleaning fee which the truck was clean when I returned it
Business response:
Hello *********, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolutely awful service. I took a pic of the gas gauge when I picked up the vehicle and it was at 1/4 of a tank. I refilled the tank to 1/4 when dropping off and they charged me an additional $50 for 10 gallons that were NOT in the vehicle upon pick up. Moving is already stressful enough and to have this occur because of their greed is totally and completely unacceptable. I absolutely do not recommend this service unless you want to be screwed over.
Business response:
Hello ********, I am sorry about the fuel reading and charge. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Was set up for a 1pm appointment and the general manager ********************* didn't want to be bothered with my schedule that they confirmed. This is a very undependable person of this business. I will never recommend this place to no one.
Business response:
Hello ******. I apologize for any issues you had. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 758 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com