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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
After a late UBox delivery, I now have to have this box sitting in my driveway for 5 extra days because the truck is broke down. No compensation for my inconvenience. Worst customer service. Made no attempt to help. Was told that is the best they can do. Do not use this company for your moving needs.
Business response:
Hello ****, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
When we were on our way over to the **************************** ***** uhaul location we called to confirm they had a truck and he said that his computer wasn't working and he couldn't pull up our reservation. He said that he had a 15' truck like we needed and would rent it to us but couldn't pull up the reservation. We then got to the location which was inside a liquor store. The store clerk first told me to go down to the other register where he could help me. He kept jumping away from our transaction to help other custome... read more
I'll never rent from U-Haul again I rented a 20" truck on 9/6/22 and had to return the truck the next day my issue is when I made the reservation no one told me about a extra charge I asked if I could go to ****** but the U-Haul person told me to go to a different location to pick up the truck then when I get to the location the guy was a hour late I had to pay 115 plus a ****** deposit which wasn't mentioned in the reservation everything was handled unprofessional and very misleading I did attempt to reach out to U-Haul a m... read more
Worst company ever!!!! Do not rent from uhaul! Not only are they over priced but they have no desire to help people who spend thousands of dollars to rent from them!!!!
Business response:
Hello *********, I am sorry about any issues you've had. Unfortunately, I was not able to find any recent rentals using the information in the review. If there is something you would like us to look into for you, please provide additional information as to what happened. Thank you and I apologize again for any inconvenience.
Terrible experience with the ********, ** U-haul rental location on *************. I have reached out many times to discuss the charges they made to my credit card even though I did not approve them doing so. Calls are either unanswered, roll over to the 800 number or not returned as promised. Three different contracts were issued with different information on each one. I would have much preferred to resolve this at the rental facility, but was denied access to information such as photos they said proved damage or missing it... read more
Business response:
Hello ****, I am terribly sorry you are having these issues. Unfortunately, I was not able to locate the contracts using the information provided in the review. Please provide the name and email address listed on the orders you mentioned so we can have your concerns addressed by a member of management.
On August 11th, I reserved a 26 truck over the phone for a return date of 09/03/22. We confirmed at pick up that our return date was 09/03/22. On 09/02/22, we were unpacking the truck. At 11:14am, I got a text that said ******** here with Uhaul. Your reservation is past due. Could you give me a call to let me know when you will be returning as other customers are waiting for the equipment. I was alarmed, so I immediately called the number. I spoke with ******** and told her that our reservation is supposed to be for tomorrow... read more
Business response:
Hello *******, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-haul General Manager *********************, was DISRESPECTFUL, RUDE, UNPROFESSIONAL. I had a 8am appointment and when i arrived to explain my issue. ****** and his co-worker gang up on me and didn't allow me to explain my issue and threw his card at me and told me to file a complaint. I had to walk away and then called my wife, to calm me down. My wife and i are disable veterans and never been treated so BADLY by a business like this U-Haul at ******************************************************************. He install a... read more
Business response:
Hello ***, I am terribly sorry about the issues you had with your hitch installation and trying to get it resolved. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I can give less than one star I would! I ordered two of large trailers for us to move last Friday. I ordered them approximately three weeks in advance, due to the fact that its Labor Day weekend and burning man weekend. The representative that I spoke to promised me that the two trailers would be available on the day that I reserved them for. I explained to him that is a very busy weekend and I really need those trailers so we can move. He did say that they would be ready in *******, and that I will get a call the previou... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Let's put aside the fact that the staff gave zero input on how to work through their system that had no explanation of use and did their best to express their distain for your very existence and at one point actually yelling at my mother. I rented a pickup truck for one day advertised for $19.95/day. I expected taxes and opted for unlimited mileage. $80. Went to pick up the truck, had to take an Uber wich entailed problems bc of my area, notified U-Haul, they adjusted my pickup time something I didn't ask for or expect. Arri... read more
Business response:
Hello ******, I apologize for the overall experience you had. Unfortunately, I was not able to locate the rental order using the information in your review. Please provide the name and email address listed on the order so we can have a manager look into these issues for you. I apologize again.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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