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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
.. where do I start? I booked a reservation 3+ weeks ago was told there wasnt a guarantee and they would call me. Less than 12 hours before I was supposed to get my truck they call and tell me they dont have any I ask okay what about others? Nope no trucks 100 mile radius ok so now what??! reschedule your movers till when?? Long story short.. my reservation started 3 days ago with a return time on Friday and I have still yet to get a call/ a truck. Never again
Business response:
Hello *******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Total rip off being charged for extra mileage that I didn't use, return said vehicle with the same amount of gas and a day later $17 charge for 2 gallons of gas. In addition my credit card was charged an additional $54.91
Business response:
Hello ********, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Well everything started off great. The boxes were great, loved that we got lots of free blankets and the lady at the local office was wonderful. Then our boxes shipped and that's where everything fell apart. First, we did NOT receive any notification that our boxes had arrived at our new location and when I called to find out where they were I was told they were on hold because we needed to pay the shipping fee, which we were never informed of. Now they are trying to charge us almost $2000 more for shipping the boxes than we... read more
Business response:
Hello ***, I am sorry about the issues you are having with your U-Box shipping rates. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation online for a UBox, it's U-Haul's version of a POD - you load they drive it... I made it online 3 weeks ago. I got a confirmation number. I called and spoke to a representative and confirmed that I did everything right. Which I had not, and he fixed it. It was supposed to be delivered today. I called again 7/25 to confirm because even though I had an email confirming what the gentleman and I spoke about I wanted to hear someone say it. The lady confirmed by delivery date of 8/1. I asked what time will it ... read more
Business response:
Hello *****, I am terribly sorry you had such a bad experience with the **Box order. There was already an existing complaint about this issue which was resolved after you spoke with the Traffic Control Manager about what happened. I apologize again for the inconvenience and frustration this caused you.
Recently experienced my first big disappointment with U Haul. After six successful uses of a one-way reservation, a long-planned move blew up this past weekend. A one-way trailer reservation -- confirmed and paid for the day before -- was not honored. The entire episode started with long lines and very few counter service reps available to work with customers. Multiple customers with reservations were told equipment was not available. After multiple hand-offs to several customer service reps, the ********************** **** ... read more
Business response:
Hello *******, I am sorry U-Haul was not able to fill your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any issues this caused you.
1 star is a generous rating and this location doesn't deserve it. This location and the staff here truly have no business operating. I made a reservation a week in advance for the only available slot in Austin * pick up for 7/30 at 6:30pm. I checked in online since the reservation claimed it would "cut my time in half". This location has operating hours on Saturday until 7pm. I showed up 45 minutes prior to the supposed closing time only to find out the staff had locked its front door, not allowing me and a multitude of othe... read more
Business response:
Hello *****, I am terribly sorry about the issues you and your boyfriend had trying to get the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I am writing after a whole one week of the horrible incident as I fell sick from the experience. I am a 50plus single woman. I had rented a 26 footer a couple months ago in *******, **. I flew from LA to ******* on July 21st. My mover / friend picked me up from ******* Friday morning and we drove to *******. We were just about 2 hours late. When we reached the Kansas St, ******* location, the staff there pretended to be surprised and gave us the direction to ****************. She told me the Truck was there. It was 110degree... read more
Business response:
Hello Uma, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
You make a reservation in advance. You hire a moving crew. Uhaul rents out its rsvpd trucks so when you arrive for the reserved pick up(with your paid moving crew waiting) they dont have truck/truck size you rsvpd. Its like airport car rentals We have your midsized reservation but were out of mid-sized. They offered for us to drive to another location with a truck which was 60miles away in ***********! Thats 120miles round trip, and lets not forget the current ** gas price of $6.50gallon(its July 2022). We were expected to e... read more
Business response:
Hello *****. I apologize that happened with your reservation. Unfortunately, I was not able to locate the reservation using the information in the review. Please provide the name and email address listed on the order so we can have the appropriate management team address this issue. I apologize again for the problems this caused you.
I rented a pick up truck from Uhaul in *****, **. I parked my car and checked in and left in the pick-up truck. I drove 90 minutes to pick up wood for a home project, but got a call from uhaul about 20 minutes away from my destination. They said that my car was blocking something and they were going to tow it. I had parked between two other cars and explained that I was almost 90 minutes away. The employee accused me of lying about how far away I was. I told him I would turn around (without the wood) and come back. He said t... read more
Business response:
Hello *********, I am sorry about the issues you had during your rental. Your concern has been documented in the existing complaint. Upon review, this issue was already addressed directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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