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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Took my credit card info, guaranteed me my trailer, 3 hrs. before I pick up, they called to say no trailer and no options. They lie. They will never refuse a reservation, they could care less about the customers and how they leave them stranded There should be some kind of fines for companies like this
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and we have issued a $50 Reservation Guarantee to the card on file because we were not able to fulfill your scheduled reservation. This normally reflects within 5 business days. I apologize again for any inconvenience.
I rented a 15' truck for 24 hours from one location and was sent a message that the truck needed to be picked up from another. When I went to the 2nd location to pick it up, I was told I needed a lockbox code to get the key to the truck. U-Haul on-line never sent me a code. The manager at the site had the code but he was not available and no one else in the Kwik-Stop had it. I was at the Kwik-Stop on the phone to customer service on hold for over 1 hr only to be hung up on - no one ever picked up. Also, on my daughter's phon... read more
Business response:
Hello ******, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I brought a hitch from them and it dont fit so I wanted a refund I never left their parking lot they said they were only able to refund me the cargo but not the hitch because it had rust on it which my receipt didnt say no refund or neither did the people who worked their AND I ASK FOR THE MANAGER THEY SAID HE WAS GONE WHOLE TIME HE WAS IN THE BACK WITH ANOTHER WORKER SMOKING *********************** GENERAL MANAGER this place is unprofessional they all on their phones smoking weed on the back in the uhaul truck and the light... read more
Business response:
Hello ********, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
07/01/2022 Submitted to Uhaul 07/05/2022 Formal complaint to BBB. Re: 06/18/-06/20/2022 Dispute involving Reservations (******** & 13312011)Changes in **************************** deer accident Unnecessarily spent > 12 hrs in high temps in an inoperable truck w/ no water, food or able use bathroom Nearly stranded overnight @ a closed repair hub Spent > $500 to return; Indignant over treatment (forced rent a replacement for 2 days, submit additional contacts w/o cause) had existing reservation & charged in city rental 2xs?REM... read more
Business response:
Hello Yvo, I am terribly sorry for your experience. Your BBB complaint is being addressed and we will respond via the BBB complaint you filed earlier. I apologize again for what took place.
I ordered a 20 foot truck for a cross country move from UHaul. At no point during my booking experience was I informed that my truck size may be subject to change. I was told that only the location was subject to change, a fact I confirmed twice during the booking process. On two separate occasions in the intervening weeks prior to my move I confirmed my reservation and that a 20 foot truck was available. I was then contacted 48h in advance of my move and told only a 15 foot truck was available, and that there was no 20 foot... read more
Business response:
Hello ****** I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Really bad experiences, not just once but multiple, after the last problem with them, there is no way I'll use them again, horrible service, and issues with trucks, there isn't really anything to add here as the previous reviews tells it all, and I agree with everything there.
Business response:
Hello Khal, I am sorry about the issues you've had. If you would be able to provide more specific information about what happened and for which order(s), we'd be happy to have the appropriate management team to address those directly with you. I apologize again for any inconvenience.
Today I went to pick up my uhaul only for them to tell me that they didn't have my uhaul at the specified location. My move in date is ruined and I was offered no solutions towards their mistake. Uhaul is an awful company and I recommend you go with any other business because Uhaul has no regards for their customers or their lives. An absolutely pathetic company, never use their services.
Business response:
Hello ******, I am sorry about the issues you had with your reservation. I reviewed the existing complaint and see it had already been documented and addressed. I apologize again for any inconvenience.
My daughter rented U-Haul and went online to extend her time. That is what she was told to do by store and the automated system for U-Haul instructs the customer to extend the ********************** online if you wish to do so. The transaction went through on her side but store wasnt notified. ***** called my daughter screaming at her, talking belligerent to her, over talked her when she tried to explain she extended the rental online, threatened to report vehicle stolen and then hung up on her as she cried trying to explain... read more
Business response:
Hello *******, I am terribly sorry about how your daughter was treated. Unfortunately, I was not able access the order using the information in this review. Please provide the name and email address listed on the order so I can forward this issue to the appropriate management team to address directly with her. I apologize again for what happened.
Where do i begin. absolute worst experience with renting a truck to move. truck they gave was 12 years old and completely NOT SAFE. power steering leak, excessive steering wheel movement, brakes squishy, doors dont shut unless slammed, EMERGENCY HAZARDS did not even work! gas gauge and a/c stopped working. engine ran rough mid trip. had to drive below speed limit to make sure i got to destination safely. customer service wanted me to drive it back 800+ miles and did not want to give replacement vehicle. after roadside came o... read more
Business response:
Hello Tasso, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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