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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I had rented a U-hual to move furniture in to my new place, When i went to go pick up the U-Haul at my location they had advised me that the tank was filled at more then half a tank, when my brother had looked it was at less then half, we advised them of the mistake and they took full credit stating to just fill the tank as to what it was. We had brought the U-haul back to the store and my CC was charged for double the amount, I contacted the store right away to ask what had happened ? They stated there was no gas put into t... read more
Business response:
Hello ********, I am sorry about the issues you had with the rental. Your concern about the agent has been documented and forwarded to the appropriate management team to address directly with you. The fuel charge has been refunded back to your card and normally reflects within 5 business days. I apologize again for any inconvenience.
We set up rental in April for a one-way move using a 5x8 trailer in June. We were informed by email that we'd receive a call to finalize details the day prior to picking up the trailer at the local dealer. No call. The local dealer was unhelpful when the trailer was unavailable. Acted like it was our problem. Couldn't get ahold of anyone in their scheduling department. Caused a lot of undue stress for our family. Won't use U-HAUL again.
Business response:
Hello *****, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
HORRIBLE EXPERIENCE! We rented a 26' truck one month in advance, called to insure the truck would be there for pickup and they did not have a truck available for our reserved date. No explanation, no apologies, no solutions. They said they "might have a truck the following day for pickup 200 miles away". Unbelievable! Called Penske, they had a truck ready for us, threw in free moving pads, gave us an extra day, at half the price. USE PENSKE!
Business response:
Hello *******, I am terribly sorry U-Haul was not able to fill your reservation. Unfortunately, I was not able to locate a reservation using the name or email address listed in this review. We'd be happy to have this issue looked into for you once you provide the name and email address listed on the reservation. I apologize again for the frustration and concern this caused you.
Using uhauls ubox service was a nightmare! We moved cross country within the ************* thinking it should be a simple task. Nope! Our box arrived upside down and had the top (what used to be the bottom) completely ripped off and no one even bothered to cover it back up. No one stepped forward to take responsibility or filed any reports about it and to make things even better, we werent notified about the box showing up late until after I reached out to them to see why it hadnt shown up. Pretty sketchy that they didnt say... read more
Business response:
Hello ********** I am terribly sorry the **Box arrived in that condition. I reviewed both complaints filed about this issue and see the charges have already been addressed. Repwest will handle the claim for the damaged and missing items. I apologize again this happened.
They charge u for storage and lock you out after you pay
Business response:
Hello *****, I am sorry about the issues you had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Pros: - **************** people are nice!Cons:- Reservations aren't honored. I reserved a truck in one location and the day before, U-Haul called me to change the reservation. They gave me a much larger truck than I needed, which was annoying and frustrating, and I had to pay more in gasoline because the truck was bigger. - The reservation changed my pickup location, 20 miles away from where I needed to pick it up. During a busy event weekend, they made me go into a bad neighborhood to pick up the truck. Delayed my plans my ... read more
Business response:
Hello Stefano, I am sorry to hear your reservation didn't go as planned. Unfortunately, I was not able to find any rentals under the email provided in your review. While I did find resolved complaints under the same name, I am not able to confirm if it was yours or not. If your issue has not yet been resolved, please provide the email address listed on the rental order. Thank you and I apologize again for any inconvenience this caused you.
How can I be forced to leave a one star when they deserve zero. Our family rented a U-Haul 26ft truck from ***********, ** to ******** and it nearly killed me and my family. They knowingly gave ** a truck with faulty breaks that leaked out and could of killed us. After contacting U-Haul they chose to do nothing. Im deeply disappointed and need to make renters aware. I usually rent from Budget and should have stuck with them. At least they would have not put our lives on the line knowingly. Please be AWARE!!
Business response:
Hello ********* I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give them a minus it would be a -10 Hears my 2 Nightmare episode with in a week.I'd first like to make it known that I've been (at least until now )a loyal customer of ********************** for over 35years In ***************** Side.My Nightmare started on June 6th 2022 I rented the trailer for the 2nd time due to the first rental reservation ********the roller ***** off and the cable snapped off and were not able to even make a full move.So going back to the 6th of June, I should have known it wouldn't be a good... read more
Business response:
Hello ****, I am sorry about the issues you had with your rentals. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Ubox by Uhaul Warning!!! Nightmare continues. So we settled on getting a ubox from uhaul for our move from ********* ******* to *********************. It was easy and straight forward I thought and big company, what could possibly go wrong??? I didnt figure that big companies like them dont really care that you are sleeping on the floor and just slap a $50 delay fee and say well we are compensating you on your delay heres $50. Dont care that you need to **** for food or that your basic necessities were packed on those boxes.... read more
Business response:
Hello ********, I am sorry terribly sorry your U-Boxes were delayed and for the problems it caused you. I reviewed the existing complaint file for this issue and see it was already addressed. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 763 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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