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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We made reservations for moving truck at the beginning of May. 3 days before we were scheduled to get them we were informed that there are no truck available for our rental. We have rental numbers and everything and they will not let us rent the vehicles. They wernt goin to call and let us know about this until the day we were going to get them. Which is 2 days before we are suppose to move.
Business response:
Hello *******, I am sorry about the issues you had. Unfortunately, we were not able to locate the reservation and we sent you an email requesting additional information so we can look into this further for you. I apologize again for any inconvenience.
I made a reservation almost two weeks ago for a 15 truck from ****** to ******** for TOMORROW and I just received a call to tell me a truck is not available for me! Now what am I suppose to do!
Business response:
Hello ******, I am sorry about the issues you are having with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The U-Haul customer service representative whom I talked with on the phone in *********, ******** provided me with incorrect rental information which convince me to go with U-Haul instead of choosing other less expensive alternatives that were available to me at the time I was finalizing my decision to go with U-Haul.3. I did not realize that the U-Haul representative had provided me with incorrect rental pricing information until the day I arrived to the U-Haul location in *************, only to find out that I had been pro... read more
Business response:
Hello ******, I am sorry you were not provided accurate information about your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
On 4/25/2022 I visited the location in greenwood, ** on bypass 72. I had reserved a truck online so I can move everything from the unit. So we pick up the truck realized I was charged for a dolly and pads I never requested. I told it would be removed when I come back. I said ok. When we get to the unit it was locked out with your locks on it. I went back to the front counter and gave them the info on the unit they couldnt find it. There was another name on our unit ****. The young lady and young man didnt know what was wrong... read more
Business response:
Hello *****, I am terribly sorry about the issues you had with the storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a U-Haul with an auto transport in ********, **. Driving across country, I was told that the truck was the best one they had. As I drove and got to ******* to refuel, I noticed that one of the straps that holds the vehicle down by the tire cam loose and completely off..... and I paid for labor for the guys at U-Haul to secure it. As we were in **********, The brakes goes out. I been dealing with U-Hauls roadside department all this time about refunding expenses while stuck without a truck.... and they only want to g... read more
Business response:
Hello ******, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This is the worst company customer service I have ever endured. I reserved weeks in advance that I needed a truck to be at a specific location. I understand their policy but call me the day before I'm scheduled to get my rental to tell me that I have to go 18 miles away to pick up the vehicle? Seriously?? Why not call me a week before so I can reschedule my day, or cancel the reservation. This strong arm mentality service is BSI have no choice but to drive out of my way to get this vehicle as I'm driving out of state. You re... read more
Business response:
Hello **** I am sorry about the issue with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Rented a truck for 8:30 a.m. at a location oh, I've been waiting here for an hour now. Apparently they're dealers do not get notified when their trucks are being rented so that they can be available for the keys. Also they do not want to live up to their $50 promise that if the truck is unavailable you will get $50! Very bad business. Tried to call customer service multiple times and got nowhere. Now they say that the lady is on the way but she has to clean out the truck still? Really? This is how you do business?
Business response:
Hello *****, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This location, while clean and safe, has some serious issues they need to address. In January 2021, the manager at the time emptied my unit at the facility after I told her I had to quarantine; my payment was not late. Early in the morning, she called me yelling at me for not moving out of my unit. Their contract states that I am allowed to stay in my unit unless a certain amount of time passes with non payment. She emptied it on the day it was due. When I found out that the unit had been rented to someone else, I assumed it... read more
Business response:
Thank you for reaching out here with your concerns. Per the Letter of Representation received from the attorney of ***************************, we will be working directly with the attorney on this matter.
I rent the storage in U-haul ****************************************************** location, when I went to make a payment my surprise. They reserved my storage to other client because my storage was empty and the point is my contract expire *** 15-2022 and I went to pay *** 14-2022 if is empty or not is my problem I paid for that space and they gave to another person, before my month expire without me know it they do not respect the contract and nobody told me I have to use a lock with lock or without lock anyway I paid fo... read more
Business response:
Hello ******** I am sorry about the issues you had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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