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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I rented a vehicle to pickup in ***********. There were none available and I was informed an agent will call. An agent did not call. I called UHAUL and was told to pick up a vehicle 77 miles away using the mobile app. This did not go well at all. When you are using the mobile app you have to do live verification. They ask you to list (2) alternate so they have alternate numbers in case they need to contact you. Well they seem to conduct a background check using the number you give. They flagged me based on the actions of ano... read more
Business response:
Hello *******, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They are horrible!! This was uhaul in ******* *******. They delivered my 2 containers to my condo and my TV was damaged as soon as I opened the container doors my tv was already on the side of door in between the door and the boxes. It flew out and broke from inside. When you plug it in millions of cracks. I report it and I get a respond as oh put a claim in and of course their insurance company Did deny my claim. Uhaul ***** and their customer service is horrible too. The one thing good about uhaul is renting their trucks t... read more
Business response:
Hello *****, I am terribly sorry your personal property was damaged. We contacted Repwest on your behalf and were provided the following information: For this matter, you claimed damage to personal property upon receipt of shipped U-Boxes. Investigation suggested damages were a result of improper packing / shifting of cargo per the interview, and with no damages being noted on executed receiving BOL, nor any observed to rented containers. ****************** agreed with coverage disclaimer as damages resulting from improper p... read more
Be warned. DONT USE UHAUL. I booked really early (2 months) to ensure a close location (within ******** where they have lots of locations) They then had me drive 80 miles to get the truck. 80 MILES EACH WAY. It took me 6 extra hours (had to rent a car, drive to the 80 miles to the pickup spot, taxi to the car rental place to return the car and then drive 80 miles back so I could start loading the truck). And then I still had an 18 hour drive to my destination. They originally said they assign vehicles based on the reservatio... read more
Business response:
Hello *****, I am sorry you had to travel to pick up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
When are you going to address the numerous customer issues that are occurring at the ********************** ********************************* **************** location. I just rented a truck there and was over billed for the mileage. How does 38 miles become 171 miles when I drove from the location to ******************* in *********** and back. I noted on the checkout that the mileage and fuel was incorrect and brought it to the attention of the customer service person ***********************. She said she corrected it in t... read more
Business response:
Hello *****, I am sorry about the issues you had with the charges. I reviewed the complaint that had already been created because of this and see a refund for the overage charge was processed. I apologize again for any inconvenience and concern this caused you.
We booked a 26-foot truck 7 weeks ago for a move from ******* to the maritimes. One day before our moved were being told that only a 20-foot truck is available! We are willing to compromise by adding a trailer but we keep getting hung up on by uhaul representatives. This is completely unacceptable! To leave your customers high and dry like this is atrocious!
Business response:
Hello ********, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul messed up my reservation 3 times. Once on the original reservation when I changed my payment method and the truck was randomly removed from my reservation. The second time they reserved the wrong time. The third they reserved a truck that wasn't available. The second and third times were both within 12 hours of my original reservation time. The scheduling system is terrible. The customer service was ok, but the reservation system is a mess. I was told the lady who made the reservation the third time didn't even work fo... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a U-Haul **Box to transport all of my belongings from ** to **. On the day it was supposed to arrive in ******* there was NO COMMUNICATION from U-Haul. I was on the phone for hours and transferred to several different lines and NO ONE could tell me where my stuff was. I was supposed to start a new job the next day and had no furniture. The day AFTER it was supposed to arrive I got a text message that said the **box is delayed (no kidding) and they didn't know where it was and they would reach out to the third party ... read more
Business response:
Hello *****, I am sorry about the issues you had with your **Box order. The **Box order did arrive late and the credit for this was already issued and I am sorry you were not kept better informed. Your concern about the receiving location has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Ive had 3 bad experiences with uhaul over the last 2 years. The most recent is I reserved a truck more than a month in advance. They dont tell me till the day before till the day before where to pick up your truck and it was 30 extra miles away for my storage unit and it wasnt the size I ordered, OVER A MONTH IN ADVANCE. So not only did I have to drive etrxa miles, I also had to make multiple trips because the size I reversed wasnt available. When I asked for discount from the local Uhaul team, I was told no. That tells me t... read more
Business response:
Hello ****, I am sorry about the issues you've had with your rentals. I reviewed the concern for your most recent issue and see it was already addressed. I apologize again for any inconvenience and if we can assist further, please let us know.
Scheduled and confirmed a rental in *******, **. When I arrived for pickup, no one was there. Called UHauls customer service and the representative hung-up on me after I lost my temper. Called back and asked for a corporate manager. When I finally spoke to this manager at UHaul Corporate, I had to ask him to turn down his TV because I couldnt hear him (didnt mention the crying baby and barking dog). His response, ****** isnt even that loud. The only solution they offered was for me to drive a 1/2 hour to another franchise an... read more
Business response:
Hello *****, I am sorry about the issue you had with your reservation and the service provided. I sent the information about the service to the appropriate management team to review and address with those agents. You should have also received an email outlining the credit I issued for the location not being open to dispatch your truck. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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