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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
The worst experience! Do not use the Uhaul boxes to make a move anywhere. First off customer service is horrible, and they continue to pass you on to someone else for each problem with a wait time of 45 minutes each time. Their contract states one thing and their customer service states another and the company does not honor what was said or what was in writing through online customer service. I made a move from *** to *** and my boxes were never picked up and late to my destination, it took me reaching out to them to find o... read more
Business response:
************, We would like to apologize for the inconvenience you experienced with your move. Our records indicate a refund for $350 was issued to you for the late delivery. Please be assured we will follow up with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We appreciate your feedback.
Imagine buying a plane ticket in 8 weeks from *********** to ****** for your wedding. Two days before your flight you are called by the airport and told you are leaving from ****** and you have no choice. That is the experience of renting a Uhaul trailer.They will call you 2 days before your move and tell you that you have to travel 2 hours to get a trailer because they have none in the entire metropolitan area of your choice. This occurs even if you reserve the trailer 8 weeks ahead of time.And they don't. care. at. all.
Business response:
Hello ****, I am sorry about the issues you are having with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I was charged around $2,500 for a 20ft truck (a $1,000 increase from two years ago), but I had no choice but to rent it. The guy at the pickup location was very nice and helpful. However, once I loaded all of my belongings, I hit the road and tried to fill up the tank. It simply would not accept gas. I figured this was the gas station, and went to another one... same problem. The gas tank would literally accept 10 cents of gas at a time before shutting off the pump, sometimes ejecting gas all over the place (which was rather... read more
Business response:
Hello *****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give them zero stars I would! I reserved a 15 foot truck to move my daughter 60 miles. All I needed was a 10 foot truck, but none were available. Arrived a the pick up location and guess what, no truck! Told to go to another location. Arrived at second location, this time an actual Uhaul facility. Guess what? No truck. Now, I pissed! Told to go to a third location in the opposite direction!!! Third location, they have a truck. A 26 foot truck!!! Horrible to drive, brakes were in bad condition. Hit the brake pedal ... read more
Business response:
Hello *****, I am sorry about the multiple issues you had during the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We have used UHaul several times and have always had some type of issue, but this time around we are frustrated enough to write a letter of complaint. We scheduled a truck for pick ** on 8/3/22 in our area in **. My husband goes to get the truck and is told that he has to go to go 35 minutes away as compared to 5. He gets there, the truck is not ready and they don't have any of the pads that he ordered...NO pads at all! They tell him to come back so he does and still NO PADS! All of this is slowing up the entire packing proc... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Beware of GUARANTEED reservations!!! We did a one way move from ** to **. Picked up the truck on Thursday but no appliance dolly, which we reserved along with the truck. Did not have to pay for it but had to move heavy stuff with a regular dolly. Got to ******* on Friday and our storage unit was UNAVAILABLE! No one ever called us to let us know. They gave us the truck for an extra 2 days and said they would call when our unit was available. No one ever called! Had to let our help go bc we had no unit to move into. Spent the ... read more
Business response:
Hello *****, I apologize for the issues you had with your reservations. Unfortunately, I was not able to locate them using the information in the review. Please provide the name and email address on both orders. Thank you and I apologize again for any inconvenience this caused you.
My mother in law was treated horribly was told she couldn't rent their U-Haul because she knew me because my account was flagged 5 years ago. She has nothing to do with me. The guy was extremely rude and told her he could could what ever he wanted to and his boss wouldn't help us either. I would never ever treat my elders like that and to be so mean and rude. I will let all my friends and family know since they know me they are not allowed to rent a U-Haul!
Business response:
Hello ***, I am sorry about the issues your mother-in-law had. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation online and did not receive things I requested in my reservation. I requested a furniture dolly for my apartment to move furniture but they gave me a utility dolly. But I will still charge the money. The truck I rode in had no air and when customer service was contacted no one answered the phone to two days later when they done a call back. The storage unit I requested from Uhaul had water damage mattresses sitting out front and a leaking roof. The second floor of the facility cannot be accessed except fo... read more
Business response:
************, I am sorry about the issues you had with your truck and storage orders. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Took money for hitch for truck in October, could not do because refused to drill holes for the hitch they sold me. Trying to get me money refunded form them nothing but put on hold for hour and half four separate times to get hung up on. Do not purchase a hitch from them they do not stand by their product and customer service is terrible, will get mt refund close to 550$!!!
Business response:
Hello *****, I am sorry about the issues you are having getting a refund for the hitch. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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