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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I recently rented a uhaul truck for my move; from the Indian market ********** location at ********************************************************************. When I got to the location to pick up my rental I found a homeless man sleeping in the unlocked cab of the vehicle. I didnt know what to do at first seeing as how the location wasnt open up yet. I took some pictures then I tapped on the driver side of the truck. He woke up after I tapped 3-5 times. He was reluctant to leave at first then he said he would come out. He... read more
Business response:
Hello *****, I am terribly sorry that happened. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Reserved a truck, spent a week planning and three days packing, and these clowns called me hours before pickup to tell me that there are everything has been booked up for weeks, but I could drive across town to a terrible neighborhood and pick up a different truck if I wanted. It's not somewhere I'd feel comfortable leaving my car for two days.I feel that it was intentional that they waited until Saturday when all of their competition was closed so that I would have no other options. Their website, for some reason, showed th... read more
Business response:
Hello ***, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation for auto transport inside at a uhaul location. I explained how I would need someone there to assist me. Uhaul called the day before to confirm in which I confirmed with them that I needed someone there to help me. The lady reassured me that someone will be there to help. Well after driving 45 min away to a Uhaul that they wanted me to go to there was no one there to help. The location was a U Stor It place. Their employees was AMAZING! ********* went above and beyond to help me. She tried to get a Uhaul ... read more
Business response:
************, We are sorry for the lack of service you were provided by our regional manager. I have forwarded the information you provided to our President for the regional office for further follow up and corrective action taken as needed. We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Im happy to hear our dealer was able to help you. Thank you for your feedback. I hope you will allow U-Haul to serve you again in the future, I know we can do better.
Reserved a ***** at the location ************************************************************************. We had access to the box listed for 3 days. Each day, we confirmed reservation of times to access the box. The first day, the path to the containers was blocked by trucks. The second day, the box wasn't pulled out of the warehouse for our reserved time. The third day, our box was gone. We were informed the box was shipped to a different location.First, the manager there tried telling us our access was up on the third da... read more
Business response:
Hello ******. I am terribly sorry for the issues with accessing your U-Box. Unfortunately, I was not able to locate the order using the information provided in the review. Please provide the name and email address listed on the rental so I can have the appropriate management team address this issue. I apologize again for the inconvenience this caused.
I saw that the average BBB rating for the UHAUL - **************************************************** is **** stars out of 5, and that was from almost 500 review ratings! Well let me add to it!!I drove up to the Propane Filling station and followed the orders on the sign to push the Button for the Buzzer. After 15 minutes of waiting, I went inside to find no other customers there and 3 employees behind the counter. The two older employees (1 man, 1 woman - about 50 years old) were working on computers and a young girl (abou... read more
Business response:
********************, I apologize for the lack of service experienced at our U-Haul store in ******. I have directed the information to our GM for further review and corrective action as necessary. We appreciate your feedback.
I rented a 10' truck on July 21, 2022 for a move on August *****, 2021. Two hours before I was supposed to pick up the truck on August 12 I missed a call from U-Haul in ******, **. He left a voicemail that they did not have a truck for me at my location. The man in the voicemail said but "luckily" they had another truck for me at another location 30+ minutes away. I called the ****** location and was told they just did not have the truck because it had not been returned... the time had been extended by the previous renter. W... read more
Business response:
I want to apologize for the inconvenience you experienced with your U-Haul transaction. I have directed the information you provided to our Traffic Manager for our ********* *************** for further follow up. You should receive a response from them soon. We appreciate your feedback.
I reserved a truck in *********** ** fort a 14ft truck several weeks in advance. A day before a manager called me and said that truck was not available and only one avail was a 26 ft 15 miles away. i told them i would pick it up at 1:30pm on a Saturday. When iarrived at the locvation on *********. ******, ** they were closed. on door it states open to 4pm. I called the number of the manager who called me late Friday and a girl answered she was rude and unprofessional as well. I spoke with area manager, he was also rude. as a... read more
Business response:
********************, I apologize for the inconvenience you experienced with your recent move. Our records indicate a full refund for the rental fee was issued back to your credit card for your inconvenience along with an apology from ****** **************** Please be assured the information you provided has been addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We appreciate your feedback.
I called to get a truck and they said uhaul pods would be the same price, so we went with there pods. 5 days before I was scheduled to get them, they called to confirm and go over location and cost. The cost was 4000$ higher than told on original schedule call. Had no choice, so had to go with them. The day before having them dropped off at our house we called to confirm and they told us they would not delivered to our area. We were in disbelief, they told us they dont know why the representative told us they delivered to ou... read more
Business response:
Our Traffic Manager for our ************************ spoke to ********************** on July 29th. His reservation was always set up as unload on site and was emailed to **********************. He was quoted a rate for delivery at the time reservation was made, however, ********************** never set it up. We helped him set up moving helpers and ********************** understood he would not be issued a refund for his move. We apologize for the inconvenience he experienced.
I rented a 20' truck, for the weekend of Aug 6, 2022, I reserved the truck two weeks prior to Aug 6. UHaul stated that due to availability I would receive a call informing me where to pickup the truck. The day before pickup, UHaul called as promised. I was told the only truck they had for me was a 26' and it was 40 miles away. The UHaul rep said I would still be charged for the 20' rental. I picked up the truck and after I unloaded and returned the truck, I reviewed my ****. I was charged for the 26' truck. I called UHaul to... read more
Business response:
****************, We want to offer you our apology for the inconvenience you experienced with your recent U-Haul move. Our records indicate a refund for the difference in rates was issued back to your **** account on August 11th and will post to your credit card within the next 5 business days. We appreciate your feedback.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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