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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I rented a truck and trailer back in May 2022. In October 2022 I receive an Email saying I got a ticket for a toll. I spent a half hour on hold to talk to customer service at **********************. They looked up my contract and told me it was clear and they saw no charges pending. I assumed that the email was a phishing scam. Now I see U-haul charged my charge credit card without telling me. I called them spent another half hour on hold. gave up used their online chat option. waited 15 min. then saw on page they had a call... read more
Business response:
Hello ****, I am sorry about the issues you had with the toll charge. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I ordered a hitch for my car and booked installation . I booked on a Saturday over a month ago in ****** **. I received confirmation. The morning of I called and confirmed the appointment. This was over an hour from my house. I arrived at the location only to be told they don't do installations on a Saturday. They could of cared less of my situation. I took the parts with me. My boyfriend is currently trying to install them and it looks like they won't fit. This company is POORLY run and now I am out money. I will be in touc... read more
Business response:
Hello ****, I am sorry about the issues you had with your hitch installation reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Using U-haul Ubox for moving between two states was my worst customer experience ever. They overcharged me, and since there is no specific transaction for each item in the invoice, they could not figure out which charge was wrong. I believe I am overcharged because the sum of transactions in my credit card statement is more than my u-haul invoice. After calling many times, talking to different customer service agents and the ********************** credit department, and creating a customer action ticket, I am still calling t... read more
Business response:
Hello *****, I am sorry about the issues you had with your U-Box order. Unfortunately, I was not able to location your rental contracts using the information in the BBB Review. Please provide the name, and email address listed on the order so I can have this addressed for you. I apologize again for any inconvenience.
Steer clear of this self-storage facility!While I had no issues with returning my equipment from a one-way long-distance move, the storage experience was quite the opposite. I was screwed over not once, but three times.First, they raised my rent after only 6 months of storage and I was given no notice that my rent was being increased. Apparently, there's no law in ** that requires a notice of a rent increase; however, it is just good business sense and common courtesy to give notice if you expect to keep customers. This acti... read more
Business response:
Hello *****, I am sorry about the issues you've had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
After being bounced around and having to drive more than 3 hours and experience a 5 hour wait for a scheduled hitch install, attempting to leave a response for their customer service the next day, I had experienced a three hour hold session just to be hung up on before reaching a human being. Absolutely atrocious customer service and organization.
Business response:
Hello ****, I am sorry about the issues you had with the hitch reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a 20' truck to be picked up at a Chatsworrh GA. Arriving at this location i qad not able to acessess thr truck. Agent at cpu ter said that the truck keys where looked in back, and she didnt have the code for the lock. After calling U- haul customer service i was told i could pick up a truck in the next town. ***************** and i would be charged the rate for the turck i could not pick up in **********. Now i am veing charged almost double for a mess up U-**** themselfs made. I have spoken to U-haul customer ser... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern was already addressed by the Area Field Manager. I apologize again for any inconvenience.
I needed to do a one way move. I called the closest Uhaul location. They were booked up and gave me the number of the Tennessee headquarters to call and help me find a location that had the size truck I needed, 26ft for a one way the following weekend. They told me they can only book within 48 hours. The website says differently, and the location I just called was booked up a week in advance. I started calling every location in the next town over to see if they had the truck I needed. Finally after 5 calls, I found a locatio... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Reservations can be made up to a year in advance, but one-way reservations are not scheduled until 1 - 2 days prior to the pick up date. Your concern was documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
****************************************************** artist. Worked with ********************* who has zero ethics. My quote was for $515.00. The bill came in at $1,080. They refused to unload the van until payment was made. Who has $565.00 in cash with them? The amount of furniture moved was exactly what was stated. He knew the distance to where they were going. Even if it took an extra hour, which is debatable, should you be charged $565.00 more?****** also refused to get on the phone with me at that time and refuses to ... read more
Business response:
Hello *****. I apologize you had a poor experience. Unfortunately, I was not able to locate any orders using your name or email address. Please provide the order number, name and email address listed on the order so we can have a member of management look into this for you. I apologize again for the issues you had.
I just received a letter in the mail from Uhaul saying their systems were hacked from when l rented a Uhaul when I moved to my new house. So my personal information, address, name, DL number were all compromised, they claim my debit card was not. Their solution? One free year of credit monitoring, and a letter to inform me what happened. I am beyond furious, you trust in a well know business to protect your personal information but the fact is nothing is personal anymore. So, someone can basically make a fake ID with my pers... read more
Business response:
Hello *********, I am sorry there was a security breach. A dedicated line for this issue has been set up. Please call the toll-free number: ******************************. I apologize again for any inconvenience or concern this caused you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 9:00 a.m.
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