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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
U-Haul has a $50 guarantee and will do anything to prevent you from getting it. I booked a U-Haul for the next morning with the guarantee and showed up at this location at its closed hours. The app was working fine until I had to upload pictures to the app. They would not take any of my photos. I had no issues contacting customer service via the app and there are no options to submit photos via customer support. Instead of working with me to approve me on site, they made me drive to another location, causing delays and makin... read more
Business response:
Hello ***, I am sorry about the problems you had . Your concern about the issue with the self-pick-up process was documented and forwarded to the appropriate management team to address directly with you. As for the fuel charges, those were charged and credited on the same receipt. I emailed you a copy of it so you can see you weren't actually charged for the fuel. I apologize again for any inconvenience.
Excellent experience at A&H Rentals; ***** was wonderful. A family member moved to ******** from out of state, and UHaul changed our drop off location to another location, but they never notified us (we were also supposed to get a notification from the out of state pick up location and never received that notification either). We were on a strict timeline to drop off the vehicle transport so the movers could unload the truck, and ***** took time out of his Sunday morning to meet us and help us with the transport - he went ab... read more
Business response:
Hello ********. I apologize for the poor communication during your rental process but am happy to hear ***** was able to assist you in such an outstanding manner. Unfortunately, I was not able to locate a rental contract using the information provided in the review. If you wish to have concerns addressed by a member of management, please provide the name and email address listed on the rental contract. Thank you and I apologize again for any inconvenience.
Went to pick up the truck I rented. When I got the verification process it took multiple hours to figure out. When I called customer service multiple times to try and get this resolved everything they tried failed. So after a couple I finally got the answer that their self verification system was not working on their end and there's nothing they can do. I already missed my appointment to pick up load with the truck so I had to cancel. The rude employee told me I had to do this on my own and I was on the hook for any fees. Af... read more
Business response:
******************, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I can not express enough my disappointment in the uhaul customer service. Had a truck on reservation for a one way move for a month when to pick up my truck I did not have the proper size available called customer service they were extremely rude uncaring and unhelpful. They substituted us for a giant truck and gave us no substitution in price to equivalent for the gas mileage that this bigger truck is going to take and we're unhelpful in giving resources or assistance. We are willing to wait for a week day to pick up a smal... read more
Business response:
Hello ******. I am sorry you are having an issue with your reservation. Unfortunately, I was not able to locate the reservation using the information provided in your review. Please provide the name and email address listed on the reservation so we can have the appropriate scheduling manager look into this further for you. I apologize again for any inconvenience.
I rented a pick up truck for 40 minutes. I used 5 miles total. At the desk on my contract receipt it states $10 for the insurance coverage. On the receipt that I received via email for my final charges it states $20. The gas total is also incorrect on my final receipt. I ended up paying $86 for 5 miles. **** me how that is fair or a valid transaction. I was charged without a run down, even after I requested one. The sales person only said, dont worry you will receive it once I go look at the mileage. This is such a scam!!! I... read more
Business response:
Hello *****, I am sorry about the issues with your rental charges. You should have received a separate email showing a refund, which normally reflect on the card account within 5 business days, for an extra day charge. I apologize again for any inconvenience.
Uhaul didn't provide the truck that I reserved. 2 weeks before my move, I reserved a 26' truck. They didn't have it on the day I was to pick it up. I got sent to two other uHaul locations and ended up with a 15' truck (half the size I needed and reserved). Additionally, I had to rent as a local move, returning the truck to the original location which doubled the mileage and time, compared to the 1-way that I reserved. This was a horrible experience.
Business response:
Hello *******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give no stars I would. I paid 8k for uboxes to get delivered to another state. First to ******** then to ****. I was told they would deliver the boxes to my house when I agreed to the uboxes. I am now being told they don't deliver to my address, yet they knew the address before shipping it. Every place is independent and if one place says you'll get something, the next place may say not. Absolutely abhorrent company!
Business response:
Hello ****, I am sorry about the issues you are having with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
**** in ****** ** scammed my wife by letting her leave his Uhaul shop on an empty tank and never updating her paperwork from 1/4 tank to E after he told her he would. We are now being scammed on 1/4 tank of gas.
Business response:
Hello ****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
i would rate this a zero if it was possible. Very shady business practice. The original quote looks fine, but be aware of the additional overcharges they'll tack onto your credit card after you leave! When we arrived to pick up the van I thought it was odd the guy told us to 'take a picture of the gas gauge before we leave in case someone had siphoned any gas out the night before'! He also told us to ignore the 'tire low' light as it was an issue with one of the sensors. So we get in the van and there's barely enough gas in ... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental charges. I reviewed the existing complaint file about this issue and see you were refunded for those charges. Refunds normally reflect on the card account within 5 business days. I apologize again for any inconvenience and if we can assist further, please let us know.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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