This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Very dissatisfied. Resolution was never solved, been calling in for two-three weeks still seeking for a resolution. They tried to charge me for being late, incorrect gas, and over the mileage. All of this is wrong and I have picture proof, but yet they still dont acknowledge it. They gave me an auto transporter with broken straps which is a serious hazard and cannot be used. I waited so long on Uhaul roadside assistance to show up and ended up getting home at 3 am because of this I had to call off work the next day. My job s... read more
Business response:
Hello *******, I am sorry about the issues you had with your rental. I reviewed the existing complaint file for this concern. It was already resolved and you were contacted via email. The cost of the auto transport was refunded as well as a gift certificate was issued. The gift certificate is good for 2 years and can be used for anything sold or rented by U-Haul to include propane, storage, moving supplies, etc. I apologize again for any inconvenience.
I placed online orders to rent a van for 4 hours and a dolly from Uhaul but after picking up the van, I was informed that they rented out the dolly I’d reserved to someone else. The man at the front desk tried to call around to the neighboring Uhaul to see if they had any dollys available but none were. All of this was incredibly time consuming after standing in line for a long time. This incident ended up ruining my moving experience. After the store was unable to resolve my issue I messaged Anthony S********** the Uhaul Ge... read more
Business response:
Hello ********, I am sorry about the issues you had with your rental. Unfortunately, I was not able to find a recent reservation for both a cargo van and a dolly. Will you please provide the order number for this rental so we can look further into this for you? I apologize again for any inconvenience.
I can't believe the incompetence and rudeness of ********************************************* Help staff. I have been passed around, hung up on, not listened to, and both companies refuse to take ownership for messing up my reservation which is now costing me over a thousand extra dollars to rebook my moving pod. It is insane that they can get away with this type of mistake and not take ownership for it.
Business response:
Hello ******, I am sorry about the issues you had with your orders. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I cant agree more with all of the other 1 star reviews! Everyone at this location is completely incompetent and does not care about customer service or their customers time. I have never tried so hard to give a company my money and they failed in more ways than I can explain. Ill skip all the boring stuff but after showing up to my hitch appoint (that was supposed to take about an hour) an hour and fifteen minutes after sitting in the waiting area my vehicle had not been touched. Went up and asked the manager what was going ... read more
Business response:
Hello *****, I apologize for the issue you had during your hitch installation appointment. Unfortunately, I was not able to locate the order using the information provided in your review. Please provide the location address and name on the order so we can have the appropriate management team address you concern. I apologize again for any inconvenience.
************ 3-point 2-face wretched location! They let the big black ******** woman rule over this place and if she doesnt like you or if you get on her bad side, well then you will most definitely get her man hating version of putting you in your place customer appreciation! She will and has contacted me via non business contact numbers to threaten to dump my belongings into the dumpster because she felt she was not in total control on how I obtained a storage unit here, which she totally messed up the reservation and I we... read more
Business response:
Hello **** I am sorry about the issues you had with the storage facility. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Reently I have some struggles 1st made a reservation at a location picked. They moved to 7miles away with diffentent size 2nd , made a 24/7 share pick up . They Moved to anothet location 20 miles away . Then mobile pick up not available. Wait until that store open . Ruin all my schedule , they also told to charge me 57$ at different rate as they changed to different truck size . For years , I just rent uhaul , but I have to look for another rental company from now
Business response:
Hello Thien, I am sorry about the issues you had picking up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
i have made a reversion with uhaul they said id anything goes wrong they will refund you $50.00 for the inconvenience when i made the reservation they automatically sent me to other location i went to the other location just to be told that the person who handle that would not be here until 3 pm mind you my reservation was before 12 pm the man who at the store told me to do the check in online i did just that just to sent to a different location for the 3rd time i have been calling them wasting mine they keep telling you are... read more
Business response:
Hello ********, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The entire staff of the ***********, *********, ** Location needs to be replaced. They are unprofessional and shady. They overcharged me by 100 miles. They were too busy playing on their phones to check my return in correctly so there is no way I can dispute the charge. If I had read the reviews from all the customers that reported shady occurrences at that location I would have not used them. 8 years ago management was different and way better but this has recently changed. The staff is now made up of shady and street hood ... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My iphone 14 pro was stolen at the ******* facility while I was charging it. The next day at 7 am I told the manager the situation If we could review the footage from 7 pm the night before To 3am. Three hours after, nothing was done but an excuse of the security team would review footage and make a copy for the manager so she could review it and they would get back to me. Mind you they terminated contract . The next day nothing and the day after the answer was that there was nothing. I was in the office and watched the camer... read more
Business response:
Hello ******, I am sorry about the issues you had with your storage unit and your iPhone. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com